• A driver who has and uses E-ZPass at all toll crossings that accept it, and who charges passengers the discounted E-Z Pass rate;
• Pay for your ride with credit/debit card;
• Go to any destination in NYC, Westchester, Nassau, or Newark Airport;
• Direct the route taken: The most direct route or one of your choice;
• A safe and courteous driver who obeys all traffic laws;
• A knowledgeable driver who speaks English and knows City geography;
• Air conditioning or heat on request;
• A noise free trip: no horn honking or radio;
• Clean air. smoke and scent free air;
• Working seatbelts for all passengers;
• A clean taxicab: interior, exterior and partition;
• Be accompanied by a service animal;
• A driver who does not use a cell phone while driving (hand-held or hands free);
• Decline to tip for poor service.

If you feel your rights were violated by a taxicab driver please Submit a Consumer Complaint.

Take your receipt.

24-hour Consumer Hotline: 311