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Passenger Information

Using a Credit Card in a Taxicab

Yes, drivers accept credit/debit cards for all fares; there are no minimums or fees to use your credit/debit card.

Do I have to sign the receipt?
Customers only need to sign the receipt when the total is $25.00 and over.

What happens if my credit/debit card does not work?
If the credit/debit card payment does not process, passengers can pay in cash or use another card.

If after swiping my credit/debit card, the driver informs me that the card transaction did not go through and requests cash, what should I do?

The Passenger Information Monitor (PIM) located in the backseat will inform the passenger when a credit/debit card is approved.  If the screen indicates that the credit card has been approved, your card will be charged and the driver will be paid.  In most cases the last four digits of your credit card number will be noted on the receipt.  If you are double charged, go to 311 Online to bring a consumer complaint against the driver and your credit card company to request a chargeback. If you want to press charges against the driver, you must attend a hearing at 66 Johns Street, 11th floor in Lower Manhattan to pursue a consumer complaint.  Passengers should always ask for a receipt.

Is a driver allowed to refuse to let a passenger use his/her credit/debit card?
No. Drivers are required to accept American Express, MasterCard, VISA and Discover (and some will accept the JCB Card) for all fares. The driver must accept credit/debit cards for any fare amount.  If a driver claims the credit card system is broken and/or prevents a passenger from using their credit/debit card, please report the medallion number to the TLC by going to 311 Online.

What if a driver says the system is not working?
The passenger should note the medallion number and go to 311 Online.  Drivers are permitted to work with a broken system for up to 48 hours as long as they have reported the problem and are awaiting repair.  Almost all (90%) system repairs must be completed within six hours.

I am concerned about security, who will swipe the credit/debit card?
All the equipment is installed in the back seat of the cab.  The passenger swipes the card and can enter the tip on the touch screen located in the back seat.  There is no need to hand the card to the driver.  In addition, all taxicab systems are certified under the Payment Card Industry (PCI) Data Security Standard.

Can I use a keypad to enter my debit card pin number?
The systems only work with signature based credit cards/debit cards.  There are no PIN based functions built into the systems.  This feature may be added at a later date.  If a MasterCard or Visa logo is present on the debit card, it should be accepted by the cabs.

Which credit/debit cards are accepted?
Credit cards: Visa, MasterCard, American Express, Discover, and in some instances, JCB
Debit cards: Signature based Visa and MasterCard.

How will I get my receipt?
The driver will hand you the receipt as they do now.

What should I do if I want to pay by credit card, but the driver informs me he/she has already pressed the “Cash” button?
Inform the driver that you wish to pay by credit card.  He/she will be able to reset the PIM or enter the amount as a negotiated fare (rate code 5).