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Boro Taxi Passenger Bill of Rights

As a Boro Taxi passenger, you have the right to:

  • Not be refused service based on your race, ethnicity, cultural background, disability, gender or sexual orientation;
  • Travel with a service animal;
  • Be driven to any destination in NYC, Westchester, Nassau or Newark Airport;
  • A driver licensed by the TLC and whose license is displayed inside the vehicle;
  • A driver who is safe and courteous and obeys all traffic laws;
  • Pay a metered fare for trips that start on the street, with the option to pay by cash, credit or debit card;
  • A quiet trip without horn honking;
  • For pre-arranged trips, receive a fare quote from the dispatcher and pay that amount for your ride, unless the trip changes;
  • A driver who does not use a cell phone (hands-held or hands-free) while driving;
  • Clean air, free of smoke and scent;
  • Request the driver adjust the heat, air conditioning and radio;
  • A clean and safe taxicab with working seatbelts for all passengers;
  • Not share a ride, unless you want to;
  • Decide whether to tip and how much to tip your driver;
  • Request a wheelchair-accessible vehicle;
  • Take the most direct route to your destination or follow the route of your choice;
  • A driver who knows city geography;
  • Not pay an additional amount for baggage or help loading your belongings.

If you feel your rights were violated by a Boro Taxi driver please Submit a Consumer Complaint. Visit 311 Online for additional information.