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Boro Taxi Passenger Bill of Rights

As a Boro Taxi passenger, you have the right to:

  • Ride in a car that is clean, in good condition, and has passed all required inspections.
  • Be driven by a TLC-licensed driver in good standing whose license is clearly displayed.
  • A safe and courteous driver who obeys all traffic laws.
  • Pay a metered fare for trips that start on the street, with the option to pay for your trip with a credit card.
  • A quiet trip, free from horn-honking and audio/radio noise.
  • Receive a fare quote from the dispatcher and pay that amount for your ride, unless the trip changes. (Prearranged trips only)
  • A driver who does not use a cell phone while driving (hands-free phones are not permitted).
  • A smoke and scent free ride.
  • Air-conditioning or heat on request.
  • Working seatbelts for all passengers – please use them!
  • Not share a ride, unless you want to.
  • Be accompanied by a service animal.
  • Decline to tip for poor service.
  • Request a wheelchair-accessible vehicle.

If you feel your rights were violated by a Boro Taxi driver please Submit a Consumer Complaint.
Visit 311 Online for additional information.


Boro Taxi Passenger's Bill of Rights