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Thursday, September 13 - State Primary Election
Find an Accessible Ride

Citywide Accessible Dispatch Service

The New York City Taxi and Limousine Commission manages a program that provides wheelchair accessible yellow and green taxi dispatching services for trips originating anywhere in the five boroughs. Passengers pay the normal metered taxi fare in New York City from the point of pick-up to destination. There are no extra costs to passengers.

There are four ways to request a New York City wheelchair accessible taxi through the Citywide Accessible Dispatch Program:

  • Use the mobile app “Accessible Dispatch NYC,”  powered by iCabbi and available free at the Apple App Store or the Android App Store
  • Order online at mtm.ridewithzoom.com
  • Call the dispatch center directly: (646) 599-9999 
  • Call 311, NY Relay: 711

Please note, the above video includes audio descriptions to offer full accessibility for individuals who are blind or low vision.

Learn More About Accessible Dispatch

The Citywide Accessible Dispatch Program is operated by Medical Transportation Management, Inc. (MTM). For questions, compliments, or complaints about your trip with Citywide Accessible Dispatch, please contact MTM at (646)-599-9999 or accessibledispatch@mtm-inc.net.  You can also file a complaint with the TLC. To learn more about your rights as a passenger, visit the Bill of Rights page.

If you are a driver with questions about the Accessible Dispatch program, contact the driver hotline at (646) 942-5957. If you are a driver with questions about the Taxi Improvement Fund (TIF), which provides payments of $1 for each trip that enrolled drivers complete in a Wheelchair Accessible Vehicle, visit the TIF Driver page. Note that you must enroll to be eligible for TIF payments. Click here to learn more about how to earn more money and help passengers with disabilities through the Accessible Dispatch, Access-A-Ride, and E-hail programs.

Wheelchair-Accessible For-Hire-Vehicle Service

Customers living in the Bronx, Brooklyn, northern Manhattan, Queens, and Staten Island can also call the following Boro Taxi car services (also known as Street Hail Livery bases) for a wheelchair-accessible Boro Taxi. As of late 2016, bases on this list confirmed that they have at least one affiliated wheelchair accessible TLC-licensed vehicle regularly available for dispatch service, and that they can provide service either on-demand or with a reservation time of less than 24 hours.

View a list of Street Hail Livery (SHL) Bases with Wheelchair Accessible Vehicles on NYC OpenData: