All livery, black car, and limousine bases are required to provide service in wheelchair accessible vehicle. Starting in January, 2019, bases must either send a certain percentage of their trips to WAVs, or partner with an approved Accessible Vehicle Dispatcher to service WAV requests. These rules are meant to ensure that passengers can request a WAV from any local car service or app-based for-hire vehicle base and receive timely, safe service.
You can request an accessible trip by calling your local car service directly, visiting your car service’s website, or using any car service app available in NYC. You will pay the same fare as for a non-accessible trip from the same car service, and the base must offer the same style of booking (phone, web, mobile app) and options (reservation-based or on-demand) as for non-accessible trips.
You can learn more about the current rules or FHV bases on FHV accessibility.