The New York City Taxi and Limousine Commission manages a program that provides wheelchair accessible yellow and green taxi dispatching services for trips originating anywhere in the five boroughs. Passengers pay the normal metered taxi fare in New York City from the point of pick-up to destination. There are no extra costs to passengers.
There are four ways to request a New York City wheelchair accessible taxi through the Citywide Accessible Dispatch Program:
- Use the mobile app “Accessible Dispatch NYC,” powered by Medical Transportation Management, Inc. (MTM) and available free at the Apple App Store or the Android App Store
- Order online at mtm.ridewithzoom.com
- Call the dispatch center directly: (646) 599-9999
- Call 311, NY Relay: 711
Please note, the above video includes audio descriptions to offer full accessibility for individuals who are blind or low vision.
Learn More About Accessible Dispatch
The Citywide Accessible Dispatch Program is operated by Medical Transportation Management, Inc. (MTM). For questions or to provide feedback about the Citywide Accessible Dispatch service, please contact MTM at (646)-599-9999 or firstname.lastname@example.org. To file a complaint with the TLC about an Accessible Dispatch trip, please contact 311. To learn more about your rights as a passenger, visit the Bill of Rights page.
If you are a driver with questions about the Accessible Dispatch program, contact the driver hotline at (646) 942-5957. If you are a driver with questions about the Taxi Improvement Fund (TIF), which provides payments of $1 for each trip that enrolled drivers complete in a Wheelchair Accessible Vehicle, visit the TIF Driver page. Note that you must enroll to be eligible for TIF payments. Click here to learn more about how to earn more money and help passengers with disabilities through the Accessible Dispatch, Access-A-Ride, and E-hail programs.