The New York City Taxi and Limousine Commission launched a new program providing wheelchair-accessible taxi dispatching services to New York City residents on September 14,  2012.

Accessible Dispatch is a centralized service providing on-demand transportation 24/7, 365 days a year with no advance reservations necessary.
Metro Taxi, a Connecticut company located in West Haven, CT, will dispatch 233 New York City wheelchair-accessible taxis to locations within Manhattan. Wheelchair-accessible taxis will respond to trips originating in Manhattan and ending anywhere in the five boroughs, Westchester and Nassau counties and the three regional airports.

For Passengers:
Passengers pay the normal metered taxi fare in New York City from the point of pick-up to destination. There are no extra costs to passengers.
 
There are five ways to request a New York City wheelchair-accessible taxi:

• Call 311
• Call the dispatch center directly: (646) 599-9999
• Text a request to: (646) 400-0789
• Use the mobile app “Wheels on Wheels” (WOW), powered by Taxi Magic and available free at the Apple iTunes Store 
• Order online at www.nycaccessibledispatch.org  

For Drivers:

• All drivers of wheelchair accessible taxicabs are required to participate in the accessible dispatch program.
• Drivers receive a dispatch fee or deadhead payment for each accessible dispatch trip completed.

To find out more information from the Accessible Dispatch vendor, please visit their website at: http://www.accessibledispatch.com/drivers 

You can also find additional information on the program by reviewing TLC’s rule book Chapter 53 regarding Accessible Taxicabs: http://www.nyc.gov/html/tlc/downloads/pdf/2011rulebook_ch53.pdf 

Contact: accessibledispatch@tlc.nyc.gov