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TLC Licensing and Standards Appointment Scheduling Site


Welcome to the Licensing and Standards Appointment Scheduling Site

You can schedule an appointment to submit an application for the following transactions:

  • Purchase a Street Hail Livery permit
  • Changes to a Street Hail Livery permit such as:
    Affiliate to a Base
    Transfer to a new SHL Base
    Update ownership, address or contact information
  • For-Hire Vehicles, Paratransit or Commuter Vans Transfer Application
  • Update your name and/or photo on your TLC Driver License
  • Submit a Base or Business application

When you visit the self-scheduling site, you will be able to select the appointment date and time of your choice.

For a detailed guide on how to use the scheduling site please go here.

Information you will need to provide when scheduling an appointment:
  • Full Name
  • Telephone/Cell phone number
  • Valid email address
  • TLC License Number (for current licensees)

An appointment confirmation with the date and time of your appointment will be sent to the email address you have provided. Keep this email for your records. 

Information you will need to provide on the day of your appointment:

  • Your appointment confirmation email. You will not be processed without it.
  • A completed and signed application.
  • All required documents.  To obtain an application and checklist with a list of all required documents, please go here.

Cancellation / Rescheduling of appointments

Appointments that need to be cancelled or rescheduled must be done no less than 48 hours prior to the appointment.  To cancel or reschedule your appointment you must use the link found in the original appointment confirmation.  An email confirmation with the cancellation and/or rescheduled date and time will be sent to you.


If you have submitted your vehicle application to the TLC, you are affiliated to a Street Hail Livery (SHL) Permit, and you are ready to Hack Up your vehicle, you do not need to schedule a full NYS DMV inspection appointment. Go to your base to notify the TLC that you have received your license plates. You will receive a Hack Up letter in the mail.  Bring your vehicle with the Hack Up letter to our Inspection Facility at Woodside and the inspection will be completed there.


Owners of vehicles not affiliated to SHL permits can notify TLC you have received your license plates by using the Vehicle Plate Notification Form.


Base Affirmation:  The Base owner will need to submit an Online Base Affirmation before the Vehicle Owner can make the Payment online and submit any documents.
To submit an Online Base Affirmation, please go here.

SHL BASE ENDORSEMENT: To schedule an appointment to submit your application and supporting documents for a Street Hail Livery Base Endorsement please email shlbase@tlc.nyc.gov. For more information, please go here.