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Street Hail Livery

The New York City Taxi and Limousine Commission (TLC) has begun the second issuance of SHL Permits. We would like to remind current and future permit holders of the following:

Convertible SHL permits

Up to 6,000 SHL Permits are now available for purchase: 1,200 SHL Permits are immediately restricted to use with a Wheelchair Accessible  Vehicle (“WAV”) and the remaining 4,800 are Convertible SHL Permits that could at a later date be restricted to use with a WAV. As outlined below, the TLC anticipates that in total 1,500 Convertible SHL Permits will be randomly selected to be restricted to use with a WAV:
  • First Renewal, three years after purchase: 500 SHL Permits
  • Second Renewal, six years after purchase: 500 SHL Permits
  • Third Renewal, nine years after purchase: 500 SHL Permits
Permit holders will be given reasonable notice prior to conversion and are always free to voluntarily use a WAV with their SHL Permit.

You will also be eligible to apply for any grant funds available at that time for the first vehicle that will be affiliated to either the converted Wheelchair Accessible SHL Permit and any other WAV SHL Permit you purchase - after the permit has been permanently converted.

At the time of your conversion date, you will be eligible to purchase up to four (4) additional Wheelchair Accessible SHL Permits if you choose to do so and they are available.

Request an Appointment

Existing SHL Permit Holders

After you have purchased your SHL license, or if you already own a Street Hail Livery you must take these additional steps before you can begin operation:

Step 1. You must affiliate your SHL license with a Base that has a Street Hail Livery Base Endorsement. A list of the SHL Endorsed Bases can be found on our website. This list is updated on a daily basis.

Step 2. You must attach a fully-equipped and TLC-licensed vehicle to your SHL license. You must then take your vehicle for inspection and “hack up” at our Woodside inspection facility.

You cannot operate your SHL until you complete both of these steps. Information on how to complete these steps can be found using the links below.

Authorized service areas: Street Hail Livery vehicles can pick up passengers by street hail anywhere outside of Manhattan (except for the airports) and in Manhattan north of West 110th street and north of East 96th street. Street Hail Livery vehicles may also accept dispatches in Manhattan north of West 110th street and north of East 96th street and anywhere outside Manhattan, including the airports.

Hail Zone Decals – NEW RULES

The TLC has adopted a rule that requires Street Hail Livery vehicles (also known as Boro Taxis or green cabs) to display a mandatory “Hail Zone” decal on each of its rear doors. The decal will inform prospective passengers that these vehicles are not authorized to pick up passengers in Manhattan south of East 96th Street and south of West 110th Street or at the La Guardia or John F. Kennedy airports. (These areas are known as the Hail Exclusionary Zone.). Additional information on marking specifications on where to place the decals on your vehicle is available here.

Street Hail Livery (SHL) Applications

Livery Passenger Enhancement Program (LPEP)

All SHLs are required to be outfitted with an LPEP system. Among the many benefits these systems provide are automated trip records, debit and credit card processing, and text messaging from authorized users.

Additional information on becoming an Authorized LPEP Provider is available here.

A list of Authorized LPEP Providers is available here.

Instructions for CMT LPEP instructions is available in English here.
Instrucciones del sistema LPEP de CMT disponible en español aquí.

Instructions on VeriFone LPEP is available in English here
Instrucciones del sistema LPEP de VeriFone disponible en español aquí.

LPEP Training Video

Please use these videos to help you better understand how to operate your VTS LPEP system.


The City of New York has put in place a Grant Program to assist in the purchase or upfit of an approved Wheelchair Accessible Vehicle (WAV) for WAV SHL Permit holders. If you are purchasing an Accessible (WAV) SHL Permit you may be eligible for grant funding (the maximum amount per permit or Vehicle Identification Number (VIN) is $15,000) to help you purchase a new Wheelchair Accessible Vehicle or to equip a vehicle with the equipment necessary to make it a Wheelchair Accessible Vehicle provided certain conditions are met.

Additional information on the Grant Program, Assignment of Payment Agreement, Grant Agreement EFT and W9 Forms or to download the Grant Application is available here.

Additional Forms / documents

Street Hail Livery (SHL) Ownership Transfer documents

Street Hail Livery FAQ

Check TLC & DMV License Status

Current Licensee List (including SHL Endorsed Bases and SHL Permits)

Scheduled Appointments

Frequently Used forms

Additional Information

  • MTA Tax information
    Additional information on the MTA Tax and how it relates to your SHL Permit is available here.