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Street Hail Livery

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TLC Rules

The New York City Taxi and Limousine Commission (TLC) has begun the second issuance of SHL Permits. We would like to remind current and future permit holders of the following:

Convertible SHL permits
Up to 6,000 SHL Permits are now available for purchase: 1,200 SHL Permits are immediately restricted to use with a Wheelchair Accessible  Vehicle (“WAV”) and the remaining 4,800 are Convertible SHL Permits that could at a later date be restricted to use with a WAV. As outlined below, the TLC anticipates that in total 1,500 Convertible SHL Permits will be randomly selected to be restricted to use with a WAV:

  • First Renewal, three years after purchase: 500 SHL Permits
  • Second Renewal, six years after purchase: 500 SHL Permits
  • Third Renewal, nine years after purchase: 500 SHL Permits
Permit holders will be given reasonable notice prior to conversion and are always free to voluntarily use a WAV with their SHL Permit.

You will also be eligible to apply for any grant funds available at that time for the first vehicle that will be affiliated to either the converted Wheelchair Accessible SHL Permit and any other WAV SHL Permit you purchase - after the permit has been permanently converted.

At the time of your conversion date, you will be eligible to purchase up to four (4) additional Wheelchair Accessible SHL Permits if you choose to do so and they are available.

Schedule an appointment to submit a Vehicle Application / Request an Inspection appointment / Request an appointment to Submit a Street Hail Livery Permit Application

Please click here to request an appointment


Existing SHL Permit Holders

After you have purchased your SHL license, or if you already own a Street Hail Livery you must take these additional steps before you can begin operation:

Step 1. You must affiliate your SHL license with a Base that has a Street Hail Livery Base Endorsement. A list of the SHL Endorsed Bases can be found on our website. This list is updated on a daily basis.

Step 2. You must attach a fully-equipped and TLC-licensed vehicle to your SHL license. You must then take your vehicle for inspection and “hack up” at our Woodside inspection facility.

You cannot operate your SHL until you complete both of these steps. Information on how to complete these steps can be found using the links below.

Authorized service areas: Street Hail Livery vehicles can pick up passengers by street hail anywhere outside of Manhattan (except for the airports) and in Manhattan north of West 110th street and north of East 96th street. Street Hail Livery vehicles may also accept dispatches in Manhattan north of West 110th street and north of East 96th street and anywhere outside Manhattan, including the airports.

Hail Zone Decals – NEW RULES
The TLC has adopted a rule that requires Street Hail Livery vehicles (also known as Boro Taxis or green cabs) to display a mandatory “Hail Zone” decal on each of its rear doors. The decal will inform prospective passengers that these vehicles are not authorized to pick up passengers in Manhattan south of East 96th Street and south of West 110th Street or at the La Guardia or John F. Kennedy airports. (These areas are known as the Hail Exclusionary Zone.). For additional information on marking specifications on where to place the decals on your vehicle, click here.

Street Hail Livery (SHL) Applications
SHL Permit Application and Checklist
Driver Application and Checklist
Base/Business Application and Checklist (Livery, Paratransit, Commuter Van)
Vehicle Application and Checklist

Livery Passenger Enhancement Program (LPEP)
All SHLs are required to be outfitted with an LPEP system. Among the many benefits these systems provide are automated trip records, debit and credit card processing, and text messaging from authorized users.

For information on becoming an Authorized LPEP Provider, please click here.
For a list of Authorized LPEP Providers, click here.
For CMT LPEP instructions in English click here. Para instrucciones del sistema LPEP de CMT en español, haga clic aquí.
For VeriFone LPEP instructions in English click here. Para instrucciones del sistema LPEP de VeriFone en español, haga clic aquí.

LPEP Training Video
Please use these videos to help you better understand how to operate your VTS LPEP system.
VTS LPEP Meter Video
VTS LPEP Meter Video - (Spanish)

The City of New York has put in place a Grant Program to assist in the purchase or upfit of an approved Wheelchair Accessible Vehicle (WAV) for WAV SHL Permit holders. If you are purchasing an Accessible (WAV) SHL Permit you may be eligible for grant funding (the maximum amount per permit or Vehicle Identification Number (VIN) is $15,000) to help you purchase a new Wheelchair Accessible Vehicle or to equip a vehicle with the equipment necessary to make it a Wheelchair Accessible Vehicle provided certain conditions are met.

Please click here for more information and to download the Grant Application, Assignment of Payment Agreement and Grant Agreement EFT and W9 Forms.

Additional Forms / documents
Guide to Understanding the Street Hail Livery Service (SHL)
Street Hail Livery (SHL) Hack-Up & Inspection Requirements
Street Hail Livery (SHL) Vehicle Affiliation Information Sheet
Street Hail Livery (SHL) Permit Owner Information Sheet
Street Hail Livery (SHL) Termination of Affiliation
Purchasing an SHL Permit – next steps Sheet
Street Hail Livery (SHL) Exterior Advertising Application

Street Hail Livery (SHL) Ownership Transfer documents
Street Hail Livery (SHL) Ownership Transfer Application
Lost File Affidavit

Street Hail Livery FAQ
*Please be advised that this material is presented for informational purposes only and has not been reviewed for legal sufficiency.

SHL Driver
SHL Base
SHL Permit
SHL Vehicle

Street Hail Livery (SHL) Current Licensee List (including SHL Endorsed Bases and SHL Permits)
Click here

Scheduled Appointments
Scheduled Appointments for the purchase of SHL Permits
Scheduled Vehicle/Base Transfers to an SHL Permit Appointments

Frequently Used forms
Click here

Additional Information
MTA Tax information
For additional information on the MTA Tax and how it relates to your SHL Permit please click here