On-Line Transactions (LARS) Printer Friendly Format Newsletter Sign-up Translate This Page Text Size Small Medium Large


 
Apply for a License
Pay Renewal Fee
Pay Summons
Pay Other Fees
Update License Information
Additional Information




Lost Property Search
 

Register to Vote
New Requirements for TLC-Licensed Bases

En Español

In June 2015, the TLC adopted the Dispatch Service Provider (DSP) Rules, which 1) introduced a new category of license for companies that work with TLC-licensed bases to match passengers and TLC-licensed drivers and vehicles, and 2) increased service standards for all bases. The TLC made these changes to ensure that all companies connecting passengers and TLC licensees, through whatever technological means, adhere to the same important safety, transparency, accountability, and availability principles. A DSP is an entity that dispatches licensed TLC drivers and vehicles on behalf of licensed TLC bases using a distinct brand name different than the names of the bases for which it provides dispatch services. A DSP is different from a proprietary booking tool, which is a base’s in-house app or website used to dispatch vehicles that use the base’s branding. TLC has updated the base licensing and renewal processes to reflect the new requirements for TLC-licensed bases. All new and renewal base applications submitted will have to meet the new requirements. A summary of the new requirements for bases is listed below.

New Requirements for TLC-Licensed Bases

Public Contact Information

Under the new licensing and renewal processes, bases will need to file up-to-date contact information with the TLC for any passenger-facing access points:

  • Do you have a proprietary app, website, phone number, email address, or other passenger-facing booking tool that your base uses to offer FHV service?

    • If you answered yes, you will need to let the TLC know that you use these tools to offer FHV service to passengers. You will also need to provide the TLC with the name of your app, your website, your email address, and / or other passenger-facing booking tools that your base uses.

    • If you answered no, you do not need to do anything additional.


  • Do you have an agreement with one or more DSPs to dispatch FHVs on your behalf?

    • If you answered yes, you will need to let the TLC know that you work with one or more DSPs to dispatch FHVs. You will also need to provide the TLC with the name of the DSP(s) that you work with.

    • If you answered no, you do not need to do anything additional.


  • Do you have different customer service contact information from the contact information passengers use to book a trip?

    • If you answered yes, you will need to provide the TLC with that customer service contact information that passengers can use to contact your base.

    • If you answered no, you do not need to do anything additional.

     

Privacy and Security Policies

Under the new licensing and renewal processes, bases will need to file and comply with Privacy and Security Policies if they collect certain types of passenger information:

  • Do you collect passenger geographic location data via smartphone apps or other passenger-facing booking tools?

    • If you answered yes, you must establish and file with the TLC data privacy and security policies. At a minimum, privacy and security policies should address what customer information is collected, how that information is used, guidelines for how that information can be accessed internally, how that information is kept secure, and how the information is retained.

    • If you answered no, you do not need to do anything additional.

  • Do you collect credit/debit card information in conjunction with any other passenger information?

    • If you answered yes, you must establish and file with the TLC data privacy and security policies. At a minimum, privacy and security policies should address what customer information is collected, how that information is used, guidelines for how that information can be accessed internally, how that information is kept secure, and how the information is retained.

    • If you answered no, you do not need to do anything additional.

Detailed Rate Schedule

Under the new licensing and renewal processes, all bases must file detailed and accurate rate schedules inclusive of all fees associated with DSP or proprietary app usage, any price multipliers, and any variable pricing policies. Simple “maximum” time and distance rates are not acceptable. The rate schedule should, to the extent possible, mirror the way the rates are presented to passengers.

Fare Estimates

Under the new licensing and renewal processes, black car bases that use a price multiplier or other variable pricing must provide passengers, upon request, with an estimate of the total fare for the trip in dollars and cents, whenever such variable pricing is in effect:

  • Do you use a price multiplier or other variable pricing formula?

    • If yes, you must provide your passengers with an option to get a fare estimate for their trip when your variable pricing is in effect. The fare estimate must be quoted in dollars and cents and you cannot just quote a multiple on your normal fare.

    • If no, you do not need to do anything additional.

     

For more information about all of the requirements for renewing an existing base license or applying for a new license, please visit the TLC licensing page for more information. For companies interested in getting licensed as DSPs, please visit the DSP Application Page to learn more and apply for a DSP license.

Still have questions? Check out our Frequently Asked Questions about the new base requirements and rules for DSPs.