E-Hail Licensees are companies that are authorized by the TLC to accept electronic hails from passengers and dispatch yellow taxis or green street-hail liveries. To learn about the requirements for becoming a licensed E-Hail Provider, read Chapter 78 – Licensing & Rules for E-Hail Application Providers.
To view the list of licensed E-Hail Providers, click here.
This webpage contains information for companies that are interested in obtaining an E-Hail License in New York City. The application process has 3-4 steps:
Step 1: Submit Application
- Download and complete the application form.
- Make an appointment to file your application, click here.
Step 2: TLC Testing
- TLC staff will review the applicant’s documentation and return with any follow-up questions for the applicant.
- After approval of the applicant’s documentation, TLC staff will test the applicant’s system to ensure they operate according to approved system description and meet all TLC requirements.
- Applicants will be required to provide staff access to both the passenger and driver versions, if applicable, of the E-Hail app on TLC-owned phones.
- The applicant must submit sample E-Hail records complying with the data specifications listed at the bottom of this page.
Step 3: Licensure and Data Submission
- After approval of the applicant’s system and documentation, the TLC will issue a license to the applicant to allow them to begin accepting E-Hails from passengers.
- Upon beginning operation, the applicant must establish an SFTP and give TLC staff credentials with read only access. The applicant will use this SFTP to submit the required e-hail records.
Step 4: In-App Payment (optional)
After completing steps 1-3, the applicant will be authorized to dispatch taxis and SHLs to passengers, but not accept payment for the fare (referred to as E-Payment). If the applicant wishes to offer E-Payment, then they must complete an additional step. The applicant may either:
- integrate with the T/LPEP providers to pay for a metered fare,
- join the TLC’s Flex Fare Pilot, or
- both 1 and 2.
Unless the E-Hail provider has joined the Flex Fare Pilot described below, all passengers must be charged the metered rate. In order to capture the correct fare from the meter, the E-Hail provider must integrate with the TPEP and LPEP providers. Integration must be done in accordance with the E-Payment requirements described section 78-21(b) of TLC rules.
Click here for the contact information for all approved TPEP and LPEP vendors.
Flex Fare Pilot Participation
E-Hail licensees may also offer E-Payment by joining the TLC’s Flex Fare Pilot. As part of the pilot, the licensee can accept payment directly in their app without being required to integrate with the T/LPEP systems. However, licensees will be required to provide binding, upfront fare quotes to passengers as well as submit detailed trip records to the TLC. To learn more about the Flex Fare Pilot, please visit the pilot application page.
Licensed E-Hail Providers must submit weekly records of all passenger requests. Data must be formatted according to the following specifications:
Data Formatting & Reporting Requirements – updated 2/23/2016
- Data must be submitted every Thursday by 3 PM covering the prior Monday-Sunday on an E-Hail licensee-hosted SFTP.
- Files must follow the data specs as outlined in the Data Formatting & Reporting Requirements, also follow file naming conventions.
- Files must begin with the E-Hail App ID given to the provider by the TLC.
- Files must include the dates encompassed in the request and trip sheet requirements in the following format: YYYYMMDD
- Example of a request file: EH00XX_20160101_20160106
Questions can be sent to email@example.com.