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E-Hail Pilot Program Application Information

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At its December 2012 meeting, the NYC and Limousine Commission approved the E-Hail Pilot Program for smartphone applications that allow passengers to e-hail a yellow taxi in New York. The Program Resolution was amended at its February 2013 meeting.  The approved and amended resolution can be found here.  The amendments to the original resolution for the Program can be found here.

The program was challenged in Manhattan Supreme Court in February 2013.  A subsequent Appellate decision upheld the program (Read the Press Release; En espanol), and it resumed in June 2013.

There are three steps to the application process:

Step 1 – Complete Paperwork:
Submit all paperwork in person at our Licensing facility in Long Island City. This must include all application requirements. If the application is deemed complete, Applicants will receive a letter from TLC stating that Step 1 paperwork has been reviewed and completed.

Step 2 – Integration and Testing:
Applicants will provide TPEP vendors with TLC letter to prove they have completed Step 1. Applicants will then begin integration testing with the TPEP Providers in a test environment, followed by limited production environment testing to include their third party testing and certification.

Step 3 – TLC Interview and Testing:
Applicants will submit the results of their third party testing to the TLC and will be scheduled for an interview and to provide an app demonstration for TLC staff. TLC staff will then complete internal testing.

Following successful completion of all Steps, the Applicant will be approved as a Program Participant.

Interested applicants must complete all application materials before applying in-person at TLC’s licensing facility. Application materials include:

Application
All applicants must complete the Program application, and provide all supporting documents when completing Step 1 in-person.

Certificate By Insurance Company
All applicants must ensure that a completed and notarized Certificate by Insurance Company form is submitted with their application in Step 1 to Licensing for all insurances.

Memorandum of Understanding (MOU) – updated June 7, 2013
All applicants must review the MOU and provide a signed original upon submission of their application in Step 1 to Licensing.

Data Formatting & Reporting Requirements – updated June 7, 2013
All applicants must review these requirements and be prepared to provide sample data to the TLC during Step 3.

The Commission’s Licensing Division will begin accepting applications (for Step 1) by appointment only on January 28, 2013 at 32-02 Queens Boulevard, Long Island City, NY 11101. Applications will be accepted from 8:00a.m. to 4:00p.m., Monday through Friday. Please call the Licensing Business Unit at 718-391-5641 for an appointment to file your application.

As outlined in the Program resolution, the Program will begin when one or more applicants are approved by the TLC but no earlier than February 15, 2013. The TLC will issue an Industry Notice when the Program begins and participants have been approved. The Program will run for a period up to one year.

The TLC held an information session to answer questions about the E-Hail Pilot Program on January 31, 2013; questions and answers from this meeting can be found here. After receiving applications and meeting with applicants, the TLC has provided additional guidance related to the Pilot Program’s requirements; this guidance can be found here. Additional questions can be sent to ehailpilot@tlc.nyc.gov.

To view the list of E-Hail Pilot Participants, please click here