For more information, please read Chapter 56 for complete rules.

The vehicle can not display outside markings that show they are an accessible vehicle. For example, the vehicle cannot be marked "Paratransit, Ambulette or Invalid Coach."

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You must ensure equal service is given to persons with disabilities whether you dispatch an affiliated vehicle or are contracting with another base to provide service. No extra cost may be charged for providing service to persons with disabilities. Service must be provided to persons with disabilities that meet their needs, and is equal to the service provided to other individuals:

• Response time to pick-up requests: If your base takes 15 minutes to pick up a person without a disability, you must also pick up persons who have a disability in 15 minutes as long as both persons are about the same distance from your base.



• Fares: No extra money can be charged for serving persons with disabilities. If your base charges a fee based on the number of passengers transported, you may NOT charge a fee for an attendant traveling with a passenger with disabilities.



• Hours and days of service availability: If your base services customers twenty-four hours (24) a day, you must service persons with disabilities twenty-four hours (24) a day.



• Ability to accept reservations: For more information, please read Chapter 59 Dispatch Accessible Vehicle for complete rules.

• Livery Base: You can use an accessible minivan with a seating capacity of six (6) passengers or less, not counting the driver, equipped with either a side or rear lift or ramp for passengers using wheelchairs.



• Black Car Base: You can use an accessible minivan or other accessible vehicle that seats twenty (20) passengers or less, not counting the driver and equipped with either a side or rear lift or ramp for passengers using wheelchairs.



• Luxury Limousine Base: You can use an accessible vehicle with a seating capacity of twenty (20) passengers or less, not counting the driver, or an accessible luxury bus, equipped with a lift or ramp for passengers using wheelchairs.

• FHV Base: To comply, you can enter into an agreement with a base that dispatches a TLC approved accessible vehicle affiliated with that base. The vehicle dispatched by the other base must provide an equal level of service and quality as the vehicles your base usually dispatches. When your base receives a request for accessible service, you must call the base you have a contract with to dispatch an accessible vehicle.



• Paratransit Base: You can only contract with a Paratransit or Ambulette base if their base dispatches accessible vehicles that are unmarked. They can not have outside markings that show their Paratransit or Ambulette status.

Note: When you buy an accessible vehicle, the vehicle must be visually checked by the TLC. Please call Angelique Meola at (718) 391-5641 to set up an appointment.

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