• How can I make an appointment for the Staten Island facility ?
If you wish to submit your application at the Staten Island facility, you must make an appointment by calling (347) 844-3488. The Staten Island facility is open 8:00 a.m. to 2:00 p.m., Monday through Friday.
• Can a TLC licensed driver use a hands-free head set for a cell phone while they are driving ?
Even though NY State Law allows drivers to operate their personal vehicles while using a hands-free headset for their cell phones, TLC drivers are not allowed to. A driver cannot operate a TLC licensed vehicle while using a hands free headset unless the car is parked.
• Can I receive health insurance if I am a TLC licensed driver ?
If you do not have health insurance, you can apply for Health Stat Insurance. You can obtain a form in Spanish and English by clicking here. You can also visit our LIC facility, located at 32-02 Queens Boulevard, Long Island City, NY 11101 between 8am to 4pm, Monday through Friday.
• I am having problems with a vehicle insurance claim with a TLC licensee and would like to file a complaint. What do I do?
The TLC does not have regulatory authority over insurance claims. These are handled by the New York State Insurance Department. If you are having problems with an insurance claim with a TLC licensee and you would like to file a complaint with the New York State Insurance Department, please click here.