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About TLC Staff

The TLC regulates for-hire transportation in New York City, an industry that includes about 150,000 drivers licensed by the TLC completing approximately 600,000 trips a day. Our staff’s work ranges from licensing operations to enforcement, public policy, and investigating consumer complaints. We recently started spotlighting our different units to showcase their service to the public, and will add more soon.

Base and Business Unit
Call Center and Correspondence Unit
Counter Operations and Customer Service
Licensing Analytics Unit
Lost Property Unit
Vehicle Unit
Driver Licensing Unit
Compliance Unit
Quality Assurance Unit

Driver Protection Unit
Hearings Unit
Settlement Unit

Policy and External Affairs:
External Affairs