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November 6 - General Election
TLC Staff

Licensing Analytics Unit

Kenneth Little, Divya Shenoy, Daniel O’Brien, Jeffrey Billups, Jessica Bultrago, and Andrea Socci work behind the scenes at the TLC’s licensing analytics unit to make different licensing processes more convenient.

Want to drive professionally in New York City? You may not get a chance to directly interact with the TLC’s licensing analytics unit.  But when you submit an application to the TLC or renew a license, this small, tight-knit team is working behind the scenes to make the process faster and more convenient for you.

“Our work touches everyone in the industry,” said Jeffrey Billups, the director of analytics. 

The work of the team of six, based at the TLC’s licensing facility in the Falchi Building, spans across project management and business analytics, and  looks closely at technology.  The group has worked on projects that include TLC UP, an online portal where you can send documents to the TLC and see what has been approved or still needs to be fulfilled.  Within two months of launching, the TLC received over 20,000 submissions through the portal.

Jeffrey Billup directs the TLC’s licensing analytics unit, whose work spans across project management and business analytics.

The unit also analyze application data, process times, and trends in any missing requirements.

“Our analyses support other units in Licensing to assist both customers and staff,” said Billups.  “Among other things, we identify data-specific trends, which help the agency make good decisions on new policies, or to improve existing ones.”

Andrea Socci’s work includes making the licensing processes more transparent and accessible.

The team has worked to making the licensing process easier to understand, such as creating an OpenData page where new drivers can check their application status.  The page is now one of the most popular OpenData sets in city government, and is often used by applicants to check whether their application has been approved.

“By creating a transparent data structure, they can type in an application number and review their missing requirements,” said analyst Andrea Socci  “We are moving towards a more transparent customer service.”

Daniel O’Brien and Jessica Bultrago work together closely in the TLC’s licensing analytics unit.

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