Welcome to NYC Housing Recovery

The NYC Mayor's Office of Housing Recovery Operations and the Build It Back Program are dedicated to helping New Yorkers living in communities affected by Hurricane Sandy. Through the repair, rebuilding, and elevation of homes, the Build It Back program is working to enhance resiliency in our waterfront neighborhoods.

Through Build It Back, the City has prioritized homeowners and waterfront communities – ensuring that these New Yorkers have the resources necessary to recover and make their homes and communities more resilient.  Funded by the US Department of Housing and Urban Development (HUD) Community Development Block Grant disaster recovery funds (CDBG-DR), Build It Back aids homeowners after all other forms of disaster assistance have been exhausted.

Build It Back is helping 8,300 homeowners and landlords of 1-4 unit homes, housing a total of 12,500 families. In the hardest hit waterfront communities, Build It Back is rebuilding and elevating almost 1,400 homes to today’s stringent regulations for flood compliance. Another 6,500 homeowners with moderate Sandy damage are being assisted with repair and reimbursement - helping neighborhoods that were not in the floodplain when Sandy hit and homeowners who did not have flood insurance.

The City is nearing completion of its Hurricane Sandy housing recovery efforts. Through June 2018, the Build It Back program has served 99 percent of approximately 8,300 homeowners (totaling 12,500 households) through either a reimbursement check, construction start, or acquisition. The vast majority of these homeowners - 94 percent - have received their full benefit, including construction, reimbursement, or acquisition of their home.  Over 4,500 projects have been completed across Sandy-impacted areas in Brooklyn, The Bronx, Queens, and Staten Island, including 98 percent of City-managed construction projects, and 92 percent of all construction projects, which also includes homeowner-managed construction.

New Yorkers should take key steps to prepare for the start of hurricane season:
  • Know your zone – Find out whether you live in one of the city’s six hurricane evacuation zones. Use the Hurricane Evacuation Zone Finder at NYC.gov/knowyourzone or call 311 (212-639-9675 for Video Relay Service, or TTY: 212-504-4115) to find out if your address is located in an evacuation zone. If you live in an evacuation zone, have a plan for where you will go if an evacuation order is issued for your area.
  • Know what to do – Make a plan so you know what to do, how to find each other, and how to communicate if a hurricane strikes. Use the Ready New York: My Emergency Plan at NYC.gov/myemergencyplan, or use the Ready NYC mobile application, available for smartphones and tablets.
  • Stay informed – Sign up for Notify NYC to receive free emergency notifications and updates via email, phone, SMS/text, or Twitter. Messages are also available in American Sign Language (ASL). Get the free mobile application, visit NYC.gov/notifynyc, call 311, or follow @NotifyNYC on Twitter.Build It Back Progress as of June 2018

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Build It Back Warranty Program

Work completed by the Build It Back Program carries a one-year warranty.


If you would like to file a claim in connection to your warranty, please submit this form to our Customer Service Department. You can submit by:


Mail to: Mayor’s Office of Housing Recovery Operations, Church St Station, P.O. Box 468, New York, NY 10008-0468

Fax: (646) 500-7185

Email: housing@recovery.nyc.gov

Rebuild-Relocation Program

In order to reduce long term physical and financial risk, Build It Back established a rebuild-relocation program within a defined hazard mitigation zone (HMZ). Within the HMZ, the City will reduce future risk to eligible Build It Back applicants by offering the option to be relocated to City owned property further inland. Additionally, the damaged private property acquired by the City will be used to further neighborhood wide resiliency efforts through deed restrictions limiting future development. Find out more here.

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Calling All Contractors and Subcontractors

Build It Back and the Department of Design and Construction are expanding their capacity to allow for resilient development at a neighborhood-wide scale. To learn more about contracting and subcontracting and to apply for the pre-qualified list of contractors, please visit: nyc.gov/ddc.

Temporary Relocation Assistance

Build It Back is proud to partner with the Center for NYC  Neighborhoods (CNYCN) and New York Disaster Interfaith Services (NYDIS) to offer Temporary Housing Services for homeowners displaced by construction on their homes. Please refer to the flyer at this link for further information. Build It Back now offers financial assistance for housing costs to homeowners who must temporarily vacate their properties due to Build It Back construction. Please click here for additional info.

Customer Service

Build It Back Customer Service is available to answer questions Monday through Friday, 9 AM - 5 PM. Please call (212) 615-8329 or email housing@recovery.nyc.gov.


Brooklyn Construction Services Center
1380 Rockaway Parkway 
Brooklyn NY 11236

Staten Island
Staten Island Construction Services Center
600-602 Midland Avenue
Staten Island NY 10306

Queens Construction Services Centers
158-29 Cross Bay Blvd
Howard Beach NY 11414

The Build It Back Construction Service Centers are open five days a week to serve homeowners.

Monday - 9am-5pm
Tuesday - 9am-5pm
Wednesday - 9am-5pm
Thursdays - 9am-8pm
Friday - 9am-5pm


Coney Island
1906 Mermaid Avenue, 2nd Floor
Brooklyn, NY 11224
Wednesdays by appointment

Council Member Treyger’s Office, Brighton Beach
445 Neptune Avenue, Room 2C
Brooklyn, NY 11224
Monday, 5PM-8PM


Breezy Point
17 West Market Street
Queens, NY 11697
Thursday, 11AM-6PM

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