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| Archives
of Citywide Accountability Program |
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Mayor Giuliani's Citywide
Accountability Program (CAP) uses a COMPSTAT or
T.E.A.M.S. approach to performance evaluation that
defines areas of accountability for all levels of
management to achieve the goals and objectives of
the agency by analyzing a set of performance
indicators. The systematic collection and analysis
of timely information are critical components of
the process as managers learn the importance of
"knowing the numbers" and using them to measure
success, identify emerging issues, substantiate
opinions, and form strategies for improvement. At
regularly scheduled reporting sessions, executive
staff reinforces operational goals and utilizes
the performance indicators to hold managers
accountable for achieving them. Ultimately, the
success of the process is measured not on the
strategies advanced at the meetings, but rather by
how well the strategies are implemented "in the
field". The process also emphasizes promotion of
staff morale by regular recognition of exemplary
performance.
A COMPSTAT or T.E.A.M.S.
approach to management has changed the
decision-making processes in many City agencies;
it has created a culture of accountability.
Statistical information is collected and analyzed
as a means of constant performance tracking and
for making prompt and effective operational
decisions. You may view some of the indicators
agencies are using to track performance by
clicking on a link
below.
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| Archives of Citywide Accountability
Program |
| Prev 21- 21 of 21
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Off-Track
Betting Corporation
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Branch
Efficiency Through Statistics (BET-STAT) measures
the operational efficiency of the 66 citywide OTB
branch offices. |
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