Archives of 107th Mayor
Rudolph W. Giuliani
   Major Addresses
   Mayoral Reports
   Mayor's Messages
   Mayor's Weekly Column
   Press Conferences
   Press Releases
   Radio Shows
  Mayoral Agencies   

   Citywide Accountability Program
   Reengineering Initiatives
   Organization Chart

Welcome to Citywide Accountability Program

Archives of Citywide Accountability Program

Mayor Giuliani's Citywide Accountability Program (CAP) uses a COMPSTAT or T.E.A.M.S. approach to performance evaluation that defines areas of accountability for all levels of management to achieve the goals and objectives of the agency by analyzing a set of performance indicators. The systematic collection and analysis of timely information are critical components of the process as managers learn the importance of "knowing the numbers" and using them to measure success, identify emerging issues, substantiate opinions, and form strategies for improvement. At regularly scheduled reporting sessions, executive staff reinforces operational goals and utilizes the performance indicators to hold managers accountable for achieving them. Ultimately, the success of the process is measured not on the strategies advanced at the meetings, but rather by how well the strategies are implemented "in the field". The process also emphasizes promotion of staff morale by regular recognition of exemplary performance.

A COMPSTAT or T.E.A.M.S. approach to management has changed the decision-making processes in many City agencies; it has created a culture of accountability. Statistical information is collected and analyzed as a means of constant performance tracking and for making prompt and effective operational decisions. You may view some of the indicators agencies are using to track performance by clicking on a link below.

Archives of Citywide Accountability Program
Prev   11- 20 of 21   Next  
Department of Juvenile Justice
  Performance indicators to monitor key functions such as population trends, security, the provision of health services, and resident movement.
Department of Probation
  Statistical Tracking, Analysis & Reporting System (S.T.A.R.S.) assesses the Department's ability to meet stated goals and objectives.
Department of Transportation
  Management Ownership Vision Empowerment (M.O.V.E.) examines performance of each unit with the Department.
Department of Youth and Community Development
  A.C.H.I.E.V.E.STAT measures agency function over time with the goal of improving agency performance.
  Measures cumulative and city agency health insurance referrals for eligible, uninsured children and adults.
Housing Preservation and Development
  H.O.M.E.S. is a performance management tool that allows the senior management of HPD to assess the operations and work processes of each of the Department's Offices.
Human Resources Administration - HRA Facts
  Measures current monthly caseload information for HRA programs, comparative figures for previous years, and current welfare and Medicaid expenditures.
Human Resources Administration - Public Assistance Indicators
  Key indicators relating to performance of HRA's public assistance program.
Parks Department
  ParkStat meetings bring park district supervisors (SPMOs) into the Arsenal to review park ratings and performance indicators with senior management.
Taxi & Limousine Commission
  Management Accountability and Productivity Program (M.A.P.P.) monitors adherence to TLC policies and procedures.
Prev   Page:   1  2   3   Next  
  Archives of Office of the Mayor   
Rudolph W. Giuliani, the 107th Mayor of the City of New York - link to Mayor's Page.

Home Page
Mayor's Biography
Major Addresses
Mayor's Column
Press Conferences
Press Releases
Radio Shows

  CAP Agencies   
New York City Police Department - Crime Statistics
Department of Correction
New York City Fire Department
Department of Buildings
Department of Citywide Administrative Services
Department of Consumer Affairs
Department of Environmental Protection
Department of Health
Department of Juvenile Justice
Department of Probation
Department of Transportation
Department of Youth and Community Development
Department of Housing Preservation and Development
The Human Resources Administration
Department of Parks & Recreation
NYC Taxi and Limousine Commission
New York City Off-Track Betting

Go to Home Page
Giuliani Archives | Dept. of Records | Contact Us | FAQs | Privacy Statement | Site Map