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Rudolph W. Giuliani
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Welcome to NYC.gov Citywide Accountability Program

Archives of Citywide Accountability Program

Mayor Giuliani's Citywide Accountability Program (CAP) uses a COMPSTAT or T.E.A.M.S. approach to performance evaluation that defines areas of accountability for all levels of management to achieve the goals and objectives of the agency by analyzing a set of performance indicators. The systematic collection and analysis of timely information are critical components of the process as managers learn the importance of "knowing the numbers" and using them to measure success, identify emerging issues, substantiate opinions, and form strategies for improvement. At regularly scheduled reporting sessions, executive staff reinforces operational goals and utilizes the performance indicators to hold managers accountable for achieving them. Ultimately, the success of the process is measured not on the strategies advanced at the meetings, but rather by how well the strategies are implemented "in the field". The process also emphasizes promotion of staff morale by regular recognition of exemplary performance.

A COMPSTAT or T.E.A.M.S. approach to management has changed the decision-making processes in many City agencies; it has created a culture of accountability. Statistical information is collected and analyzed as a means of constant performance tracking and for making prompt and effective operational decisions. You may view some of the indicators agencies are using to track performance by clicking on a link below.


Archives of Citywide Accountability Program
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Police Department - Crime Statistics
  View the weekly citywide, borough and precinct crime statistics.
Department of Correction
  The Total Efficiency Accountability Management System (T.E.A.M.S.) program is an on-going process of self-evaluation and strategy development for the Department.
Fire Department
  The Management Appraisal Reviews and Comparisons (M.A.R.C.) program uses performance indicators to measure the effectiveness of Department policies and initiatives.
Department of Buildings
  The Building Understanding Integrity Leadership Dedication (B.U.I.L.D.) program was developed to hold Borough Commissioners, Unit Directors and Supervisors directly accountable for their area of responsibility by tracking and evaluating performance indicators.
Department of Citywide Administrative Services
  Agency Internal Management System (AIMS) is a performance management tool that allows the senior management of DCAS to assess the operations and work processes of each component division.
Department of Consumer Affairs
  ConsumerStat is a performance measurement tool that allows senior management to evaluate agency operations on a comprehensive level. ConsumerStat gives executive level and line managers the opportunity to present statistics in an open forum to assess performance.
Department of Environmental Protection
  DEP measures vital agency functions, such as hydrant and sewer leaks and repairs.
Department of Health
  DOH's HealthTrac Fact Sheets consist of our most recent monthly information for DOH programs, comparative figures for the previous month, figures for the year-to-date, and comparative figures from the previous year-to-date.
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Rudolph W. Giuliani, the 107th Mayor of the City of New York - link to Mayor's Page.

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New York City Police Department - Crime Statistics
Department of Correction
New York City Fire Department
Department of Buildings
Department of Citywide Administrative Services
Department of Consumer Affairs
Department of Environmental Protection
Department of Health
Department of Juvenile Justice
Department of Probation
Department of Transportation
Department of Youth and Community Development
HealthStat
Department of Housing Preservation and Development
The Human Resources Administration
Department of Parks & Recreation
NYC Taxi and Limousine Commission
New York City Off-Track Betting




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