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Archives
of Citywide Accountability Program
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Mayor Giuliani's Citywide
Accountability Program (CAP) uses a COMPSTAT or
T.E.A.M.S. approach to performance evaluation that
defines areas of accountability for all levels of
management to achieve the goals and objectives of
the agency by analyzing a set of performance
indicators. The systematic collection and analysis
of timely information are critical components of
the process as managers learn the importance of
"knowing the numbers" and using them to measure
success, identify emerging issues, substantiate
opinions, and form strategies for improvement. At
regularly scheduled reporting sessions, executive
staff reinforces operational goals and utilizes
the performance indicators to hold managers
accountable for achieving them. Ultimately, the
success of the process is measured not on the
strategies advanced at the meetings, but rather by
how well the strategies are implemented "in the
field". The process also emphasizes promotion of
staff morale by regular recognition of exemplary
performance.
A COMPSTAT or T.E.A.M.S.
approach to management has changed the
decision-making processes in many City agencies;
it has created a culture of accountability.
Statistical information is collected and analyzed
as a means of constant performance tracking and
for making prompt and effective operational
decisions. You may view some of the indicators
agencies are using to track performance by
clicking on a link
below.
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| Archives
of Citywide Accountability Program |
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Police
Department - Crime Statistics
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View the
weekly citywide, borough and precinct crime statistics.
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Department
of Correction
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The Total
Efficiency Accountability Management System (T.E.A.M.S.)
program is an on-going process of self-evaluation
and strategy development for the Department. |
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Fire
Department
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The Management
Appraisal Reviews and Comparisons (M.A.R.C.) program
uses performance indicators to measure the effectiveness
of Department policies and initiatives. |
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Department
of Buildings
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The Building
Understanding Integrity Leadership Dedication (B.U.I.L.D.)
program was developed to hold Borough Commissioners,
Unit Directors and Supervisors directly accountable
for their area of responsibility by tracking and
evaluating performance indicators. |
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Department
of Citywide Administrative Services
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Agency Internal
Management System (AIMS) is a performance management
tool that allows the senior management of DCAS to
assess the operations and work processes of each
component division. |
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Department
of Consumer Affairs
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ConsumerStat is a performance
measurement tool that allows senior management to
evaluate agency operations on a comprehensive level.
ConsumerStat gives executive level and line managers
the opportunity to present statistics in an open
forum to assess performance. |
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Department
of Environmental Protection
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DEP measures
vital agency functions, such as hydrant and sewer
leaks and repairs. |
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Department
of Health
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DOH's HealthTrac
Fact Sheets consist of our most recent monthly information
for DOH programs, comparative figures for the previous
month, figures for the year-to-date, and comparative
figures from the previous year-to-date. |
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