Local Law 47 of 2005 requires the Department of Information
Technology and Telecommunications (DoITT) to issue monthly
reports to the City Council, the Public Advocate, Community
Boards, and the public regarding data collected by the 311 Customer Service Center.
Signed by Mayor Michael R. Bloomberg in May 2005, Local Law
47 is the result of DoITT's work with the City Council. The
prime sponsor of the legislation was Council Member Gale A.
Brewer, Chairperson of the Council's Committee on Technology
in Government. Making agency performance data available is
an important way to ensure open government, and this law provides
the public with valuable information while protecting the
privacy and confidentiality of callers to 311.
DoITT remains committed to improving these reports going
forward, and periodic meetings will be held with representatives
from the City's Community Boards to review the 311 Reports'
content and format.
NOTE: The 311 Reports reflect only those requests
and inquiries that are received through 311 plus a subset
of other agencies. As a result, the data reported here represents
a portion of an agency's total workload. Therefore, these
reports should be reviewed in combination with other information
to assess the quantity, quality, and timeliness of agency service