Since 2008 the City has formally observed Customer Service Week, which takes place the first week in October.  The Customer Service Group coordinates the participation of more than 20 agencies in this fun and festive week where agencies recognize the important contributions of frontline staff.  One of the highlights of Customer Service Week is the Excellence in Customer Service Award given to individual City staff to recognize their excellent customer service.  In 2011, 31 City employees received the award.