Customer Service Newsletter

The NYC Customer Service Newsletter covers customer-service related items for the City of New York. Articles are written by agency staff and edited and published by the Office of Operations. The newsletter is published quarterly.

The newsletters below are in PDF and require Adobe Reader to view.


Volume 6
April 2014: Volume 6, Issue 2
December 2013: Volume 6, Issue 1

Volume 5
August 2013: Volume 5, Issue 4
May 2013: Volume 5, Issue 3
February 2013: Volume 5, Issue 2
November 2012: Volume 5, Issue 1

Volume 4
July 2012: Volume 4, Issue 4
April 2012: Volume 4, Issue 3
January 2012: Volume 4, Issue 2
October 2011: Volume 4, Issue 1

Volume 3
July 2011: Volume 3, Issue 4
April 2011: Volume 3, Issue 3
January 2011: Volume 3, Issue 2
October 2010: Volume 3, Issue 1

Volume 2
July 2010: Volume 2, Issue 4
April 2010: Volume 2, Issue 3
January 2010: Volume 2, Issue 2
October 2009: Volume 2, Issue 1

Volume 1
July 2009: Volume 1, Issue 4
April 2009: Volume 1, Issue 3
January 2009: Volume 1, Issue 2
October 2008: Volume 1, Issue 1