Currently, SCOUT reports on the following conditions*:
Graffiti Cleanup Request (CAU): Graffiti found on an
accessible area of a private or commercial building.
Sanitation Condition - StreetCond/Dump-Out/Drop-Off (Illegal Dumping)
(DSNY): Large bulk refuse that has been discarded anywhere except for
an authorized designated area. Common dumping items include appliances,
furniture, and tires.
Vacant Lot - Request to Clean Vacant Lot(Unclean) (DSNY):
Vacant lot (a piece of ground that is not being used for anything identifiable)
found unclean.
Sanitation Condition - StreetCond/Dump-Out/Drop-Off (Dirty Gutter)
(DSNY): Catch basin with litter, leaves, or debris above the
hardware.
Water Maintenance - Running Hydrant (DEP): Fire
hydrant leaking or running at full force.
Bus Stop Shelter Complaint - Damaged Other (DOT): Bus stop
shelter damaged, e.g. with broken glass, bench, or graffiti.
Derelict Vehicle on Public Property Without Plates (DSNY):
Vehicle found on the street or sidewalk without license plates.
Billboard, Building Sign or Awning Complaint (DOB): Sidewalk
shed with posted advertisement by a party other then the one doing business at
the site.
Building Construction Complaint Unsafe Site (DOB): Work
performed that requires a sidewalk shed or a flagman present, and neither is
present.
Maintenance or Facility - Garbage or Litter (DPR): New York
City Parks Department property with litter or garbage.
Maintenance or Facility - Outdoor Structure Damaged (DPR):
New York City Parks Department property with damaged structural features e.g.
damaged playground or bench visible from the street.
Sidewalk Condition - Sidewalk Concrete Pedestrian (DOT):
Sidewalk with a hole large enough and deep enough to cause immediate harm to a
pedestrian.
Sewer Maintenance - Street Cave-In (DEP): A collapse of the
roadway surface in which the pavement has cracked apart and fallen into a deep
empty space without a solid bottom.
Sewer Maintenance - Catch Basin Sunken (DEP): Sunken,
raised, damaged or defective storm drain.
Street Condition - Pothole (DOT): An irregularly shaped,
usually circular or ovular, hole in the street with a definable bottom.
Street Condition - Failed Street Repair (DOT): Utility cut
no longer level with the surrounding street surface. Utility cuts are usually
square or rectangular in shape.
Street Condition - Defective Hardware (DOT): Street hardware
such as, but not limited to, electric vaults, that are cracked, missing, above
grade or below grade and generally could be a trip hazard or other danger.
Street Sign - Missing (DOT): A street or intersection is
missing a Stop, Yield, One Way, or Do Not Enter sign.
Traffic or Pedestrian Signal Defect (DOT): Traffic signal
found without light, with defective light or with no visual display.
The following items are reported when they are found to be fallen
down on the ground:
- Water Maintenance - Missing/Leaning Hydrant
(DEP)
- Traffic or Pedestrian Signal - Pole Down (DOT)
- Streetlight Pole Down (DOT)
- Sidewalk Condition - Newspaper Box Complaint
(DOT)
*Please note: While SCOUT inspectors are trained to be familiar with the
conditions in their purview, there are instances where a reported condition is
sent to an agency, who upon inspection determines it could be better resolved as
defined in a different category. For example, a "pothole" reported by SCOUT, may
be more appropriately addressed by DOT as an issue of "wear and tear" and
changed to that condition type by the agency. As a result, conditions not found
on the list above will occasionally appear on the SCOUT map.