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SCOUT - Conditions List

Currently, SCOUT reports on the following conditions*:

Graffiti Cleanup Request (CAU): Graffiti found on an accessible area of a private or commercial building.

Sanitation Condition - StreetCond/Dump-Out/Drop-Off (Illegal Dumping) (DSNY): Large bulk refuse that has been discarded anywhere except for an authorized designated area.  Common dumping items include appliances, furniture, and tires.

Vacant Lot - Request to Clean Vacant Lot(Unclean) (DSNY): Vacant lot (a piece of ground that is not being used for anything identifiable) found unclean.

Sanitation Condition - StreetCond/Dump-Out/Drop-Off (Dirty Gutter) (DSNY):  Catch basin with litter, leaves, or debris above the hardware.

Water Maintenance - Running Hydrant  (DEP): Fire hydrant leaking or running at full force. 

Bus Stop Shelter Complaint - Damaged Other (DOT): Bus stop shelter damaged, e.g. with broken glass, bench, or graffiti.

Derelict Vehicle on Public Property Without Plates (DSNY): Vehicle found on the street or sidewalk without license plates.

Billboard, Building Sign or Awning Complaint (DOB): Sidewalk shed with posted advertisement by a party other then the one doing business at the site. 

Building Construction Complaint Unsafe Site (DOB): Work performed that requires a sidewalk shed or a flagman present, and neither is present.

Maintenance or Facility - Garbage or Litter (DPR): New York City Parks Department property with litter or garbage.

Maintenance or Facility - Outdoor Structure Damaged (DPR): New York City Parks Department property with damaged structural features e.g. damaged playground or bench visible from the street.

Sidewalk Condition - Sidewalk Concrete Pedestrian (DOT): Sidewalk with a hole large enough and deep enough to cause immediate harm to a pedestrian.

Sewer Maintenance - Street Cave-In (DEP): A collapse of the roadway surface in which the pavement has cracked apart and fallen into a deep empty space without a solid bottom.

Sewer Maintenance - Catch Basin Sunken (DEP): Sunken, raised, damaged or defective storm drain.

Street Condition - Pothole (DOT): An irregularly shaped, usually circular or ovular, hole in the street with a definable bottom.

Street Condition - Failed Street Repair (DOT): Utility cut no longer level with the surrounding street surface. Utility cuts are usually square or rectangular in shape.

Street Condition - Defective Hardware (DOT): Street hardware such as, but not limited to, electric vaults, that are cracked, missing, above grade or below grade and generally could be a trip hazard or other danger.

Street Sign - Missing (DOT): A street or intersection is missing a Stop, Yield, One Way, or Do Not Enter sign. 

Traffic or Pedestrian Signal Defect (DOT): Traffic signal found without light, with defective light or with no visual display.  

The following items are reported when they are found to be fallen down on the ground:

  • Water Maintenance - Missing/Leaning Hydrant  (DEP)
  • Traffic or Pedestrian Signal - Pole Down (DOT)
  • Streetlight Pole Down (DOT)
  • Sidewalk Condition - Newspaper Box Complaint (DOT)

*Please note: While SCOUT inspectors are trained to be familiar with the conditions in their purview, there are instances where a reported condition is sent to an agency, who upon inspection determines it could be better resolved as defined in a different category. For example, a "pothole" reported by SCOUT, may be more appropriately addressed by DOT as an issue of "wear and tear" and changed to that condition type by the agency. As a result, conditions not found on the list above will occasionally appear on the SCOUT map.

Performance Reporting

 NYCStat Portal

 Citywide Performance Reporting (CPR)

 Mayor's Management Report

 My Neighborhood Statistics

 Scorecard Cleanliness Ratings

 311 Performance Reports/Most Frequent Inquiries

 311 Detailed Reports/Local Law 47 of 2005

 Statistics for
Multi-Agency Issues

 NYC Feedback Citywide Customer Survey Results
Special Reports

 Enhancing New York City's Emergency Response

 Rodent Control Task Force Report to the Mayor

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