The Mayor’s Management Report (MMR) introduced the concept of “Key Public Service Areas,” which are a listing of what agencies do on a daily basis that impact the public. Based on a defined set of Key Public Service Areas, each agency developed a general statement of “Critical Objectives” laying out expectations for accomplishment.

The Office of Emergency Management’s Key Public Service Areas, associated Critical Objectives, and Performance Highlights, are listed below.

• Initiate multi-agency responses to emergency conditions.

• Ensure that the Citywide Incident Management System protocol is followed by all City agencies.
• Conduct citywide drills.
• Support City agency emergency preparedness.

• Increase volunteerism and citizen emergency preparedness.
• Promote private sector emergency preparedness and business continuity efforts.

• The number of incident responses coordinated by OEM rose by 9.5 percent in Fiscal 2006. The Emergency Operations Center was activated 12 times during the period, compared with eight the previous year.
• During the reporting period OEM managed regional preparation for and response to the December 2005 transit strike and coordinated the City’s response to the record snowstorm of February 2006. OEM’s continued Gulf Coast hurricane efforts included the opening of the Disaster Assistance Service/Welcome Center for evacuees, and managing the City’s response to affected areas through the Emergency Management Assistance Compact, a national disaster-relief agreement.
• At the end of Fiscal 2006 OEM completed a thorough revision of the City’s Coastal Storm Plan (CSP), incorporating lessons learned from the City's first responders who assisted in the Hurricane Katrina and Hurricane Rita response and relief efforts. The revised CSP includes five times as many hurricane shelters (increased from 98 to 501); strengthens the City's existing response protocols for evacuating vulnerable and special needs populations; and provides for the potential evacuation of up to three million residents and shelter for more than 600,000 people.
• In Fiscal 2006 OEM conducted three tabletop drills and six field exercises, including TRIFECTA, which was designed to test the City's response to a weapons of mass destruction incident. The exercise tested interagency coordination in accordance with the Citywide Incident Management System; responders' ability to rescue, treat, and track casualties; the integration of federal, state, and regional assets; and the City's ability to protect the public.
• More people were trained for emergency preparedness through OEM programs in Fiscal 2006 than ever before. The number of government employees trained more than quadrupled in Fiscal 2006, and the number of other individuals trained grew by 86 percent; a total of over 19,000 individuals were trained during the fiscal year.
• In Fiscal 2006 OEM graduated 14 Community Emergency Response Teams, bringing the citywide total to 39 teams. The total includes three teams that were not originally trained by OEM, but that are certified with the City.