Welcome to the Mayor's Office of Operations

The Mayor's Office of Operations undertakes projects that make government more customer-focused, innovative, and efficient. The Office of Operations works to make a government of over 40 agencies and 300,000 employees more cost effective and coordinated in carrying out its day-to-day business, and more accessible to the 8 million residents the City serves. The Office of Operations also monitors the performance of all City agencies, holding each agency accountable for providing high quality services and making data about the City's performance readily available to the public.

Key NYC Initiatives

Capital Projects Dashboard

Capital Projects Dashboard
Tracks the schedule and cost of the City’s major infrastructure and technology projects over $25 million.
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MMR

Mayor's Management Report
Data on over 1,260 performance indicators from 46 agencies.
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NYC 311

311 Reporting
Statistics on the City's response to service requests from 311 callers.
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CPR

Citywide Performance Reporting
Updated agency performance data.
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NYC Scout

NYC Scout
Sends inspectors to identify and report conditions to be fixed by City agencies.
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Scorecard: Street & Sidewalk Cleanliness Ratings

Scorecard: Street & Sidewalk Cleanliness Ratings
Measurement of all 5 boroughs' street and sidewalk cleanliness.
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NYC Core

CORE
Program reports on the quality of customer service and the physical conditions of the City's walk-in centers.
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Press Releases