AS A BUSINESS OWNER, YOU HAVE THE RIGHT TO:

1. Courteous and professional treatment by our employees
   
   
2. Inspectors who are polite, professionally dressed, and properly identified
   
   
3. Information about how long inspections will take and the cost of all related fees
   
   
4. Knowledgeable inspectors who enforce agency rules uniformly
   
   
5. Receive information about agency rules from inspectors or other employees
   
   
6. Contest a violation through a hearing, trial or other relevant process
   
   
7. Request a review of inspection results or re-inspection as soon as possible
   
   
8. Receive explanation from inspectors (if requested) on violation details and instructions for viewing inspection results
   
   
9. Access information in languages other than English
   
   
10. Comment, anonymously and without fear of retribution, on the performance or
    conduct of our employees

If you feel that the service you received is inconsistent with the above, please use the City's online feedback tool, located at www.nyc.gov/customersurvey. All comments and information submitted through the feedback tool will be kept strictly confidential and used solely to enhance business owner service.