Fleet Operations
With more than 26,000 vehicles and other mobile equipment, New York City has the largest vehicle fleet of any municipality in the nation. Fulfilling the vision outlined by the Mayor’s Office of Operations, the City’s Chief Fleet Management Officer at the Department of Citywide Administrative Services (DCAS) is working with stakeholders throughout the City to improve fleet efficiency and save money over time by:
- Consolidating vehicle maintenance and repair services to leverage the City’s best facilities
- Standardizing performance measures for vehicle maintenance and repair
- Improving fleet management policies, practices and systems
- Decreasing the City’s fleet of sedans and SUVs, and encouraging car-sharing
- Expanding the City’s fuel tracking system and sharing fueling operations across agencies
- Streamlining the City’s vehicle acquisitions and salvage processes
- Implementing the greener fleet strategies outlined in PlaNYC
eHire Recruitment Management System
With over 300,000 employees, the City of New York is one of the world's largest employers. eHire builds on the foundation of NYCAPS – the City’s human resources system currently used by all agencies – to digitize job application materials and transmit them to hiring managers and human resources personnel. The eHire initiative will improve and modernize the experience of applying to work for the City of New York. eHire will also improve the efficiency of the City’s recruitment by streamlining and automating common recruitment processes, from job opening to hiring.
Enterprise Correspondence
Operations is working closely with the Department of Information Technology and Telecommunications (DoITT) to implement an enterprise correspondence tracking system, which will allow agencies to efficiently manage their inbound and outbound communications. The tool will provide the following benefits:
- Streamlined business process, including the reduction of paper handling and storage
- A centralized, multi-channel intake provides a complete picture of agency interactions
- Standardized SLA tracking and response templates
- Attachments functionality to allow for scanned documents to travel with record
- Data feeds into CPR/Analytics provide consistent reporting
- Improved customer service experience for those contacting the agencies
Rules Review
In 2010, the City Council passed Local Law 46 requiring all proposed rules to be reviewed by the Mayor's Office of Operations. In January 2011, Operations began this rule review process with the Law Department and city agencies. The goal of the review is to ensure that all rules are easy to understand and that city agencies have considered the impact of the new regulations on the public.
Specifically, Operations certifies that:
1) the proposed rule is understandable and written in plain language,
2) the agency evaluated the costs for regulated communities to comply with the rule, and
3) the drafting process considered opportunities for violators to make corrective actions.
As of March 2012, Operations has reviewed and certified over 100 proposed rules.
DEEP: Data Element Exchange Program
The DEEP program enables multiple agencies to automatically share vital up-to-date information, eliminating the need for manual research and enhancing enforcement operations. Exchanges include data on:
- Department of City Planning building identification numbers, GeoSupport and zoning information
- Department of Finance property ownership and location
- Environmental Control Board violations outcomes
- Department of Buildings construction application and permit data
311 Data Integration Project
311 Data Integration streamlines the process of submitting complaints to the Department of Buildings, the Department of Environmental Protection and the Department of Housing Preservation and Development through 311. The project eliminates the need for time-consuming duplicative complaint data entry by automating the transfer of complaint information to 311 and the intended agency. Through this effort, citizens will also be able to submit more types of complaint These enhancements will decrease processing time and help issues be resolved faster.
Citywide Initiatives
