The Mayor's Office of Operations undertakes projects that make government more customer-focused, innovative and efficient. Established by the City Charter in the 1970's in response to the fiscal and management crisis of that period, the Office of Operations works to make a government of over 40 agencies and 300,000 employees more cost-effective and coordinated in carrying out its day-to-day business, and more accessible to the 8 million residents the City serves. The Office includes the following units:
- The Performance Management Team monitors and reports on the performance of all City agencies, holding each agency accountable for providing high quality services.
- 311 provides customers with information and access to City government services through its call center, 311 online and 311 app.
- The Audit Services Team oversees agency activity with respect to audits conducted by governmental and non-governmental entities.