Agency Transfer or Referral:  Caller is transferred to the appropriate agency or is referred to and provided with the appropriate agency’s telephone number.

Information Provided:  Caller has been provided with all of the requested information for their specific inquiry and no further action is required.

Service Request: Caller’s request is entered into the City’s Citizen Service Center tracking system and the request is forwarded to the appropriate agency for completion.

Transfer to 911: Call is deemed an emergency, a crime in progress, or a Police Department 911 matter and is immediately transferred to 911.

Other: Calls to follow-up on an existing service request or those that are not completed prior to the caller disconnection are classified as other.