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Most Frequent Inquiries - October 2005

Top 5 Citywide Services/Inquiries
Most Frequently Requested Agencies



Top 5 Citywide Services/Inquiries
Total % of All 311 Inquiries
Residential Landlord Complaint - Heat and Water 61,989 4.8%
STAR and Property Tax Rebate Inquiries 45,498 3.5%
Landlord Complaint - Maintenance 29,739 2.3%
CFC and Freon Removal 26,922 2.1%
Bus or Subway Information 20,741 1.6%

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Most Frequently Requested Agencies
Total % of All 311 Inquiries
Housing Preservation and Development (HPD) 116,811 9.1%
Department of Finance (DOF) 100,293 7.8%
Department of Sanitation (DSNY) 84,748 6.6%
Police Department (NYPD) 79,213 6.2%
Department of Transportation (DOT) 63,117 4.9%

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