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Most Frequent Inquiries - March 2009

Top 5 Citywide Services/Inquiries
Most Frequently Requested Agencies



Top 5 Citywide Services/Inquiries
Total % of All 311 Inquiries
Heat Complaint - Residential Building - Inadequate Heat 18,370 1.0%
Noise from Neighbor 14,384 0.8%
Schedule a Plan Examiner Appointment 13,368 0.7%
Landlord Complaint - Maintenance 12,721 0.7%
Alternate Side Parking Information 10,630 0.6%

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Most Frequently Requested Agencies
Total % of All 311 Inquiries
Police Department (NYPD) 88,994 4.9%
Housing Preservation and Development (HPD) 59,108 3.3%
Department of Sanitation (DSNY) 56,473 3.1%
Department of Transportation (DOT) 48,629 2.7%
Human Resources Administration (HRA) 41,110 2.3%

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