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Most Frequent Inquiries - January 2008

Top 5 Citywide Services/Inquiries
Most Frequently Requested Agencies



Top 5 Citywide Services/Inquiries
Total % of All 311 Inquiries
Heat Complaint - Residential Building - Idadequate Heat 37,152 4.9%
Parking Violation - Ticket Assistance 23,812 2.6%
Bus or Subway Information 17,233 2.0%
Missing Vehicle - Towed 15,557 1.9%
Landlord Complaint - Maintenance 14,876 1.7%

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Most Frequently Requested Agencies
Total % of All 311 Inquiries
Police Department (NYPD) 86,381 10.1%
Housing Preservation and Development (HPD) 76,865 9.1%
Department of Finance (DOF) 66,964 7.4%
Department of Sanitation (DSNY) 64,921 6.4%
Department of Transportation (DOT) 48,231 5.6%

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