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Most Frequent Inquiries - January 2005

Top 5 Citywide Services/Inquiries
Most Frequently Requested Agencies



Top 5 Citywide Services/Inquiries
Total % of All 311 Inquiries
Landlord Complaint - Heat and Water 124,084 9.6%
Parking Violations and Ticket Assistance 24,532 1.9%
Plan Examiner Appointment Inquiries 22,759 1.8%
Bus or Subway Information 21,078 1.6%
Alternate Side Parking Information 20,862 1.6%

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Most Frequently Requested Agencies
Total % of All 311 Inquiries
Housing Preservation and Development (HPD) 164,112 12.7%
Department of Sanitation (DSNY) 98,379 7.6%
Department of Finance (DOF) 75,529 5.8%
Police Department (NYPD) 57,548 4.5%
Department of Transportation (DOT) 51,640 4.0%

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