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Most Frequent Inquiries - January 2004

Top 5 Citywide Services/Inquiries
Most Frequently Requested Agencies



Top 5 Citywide Services/Inquiries
Total % of All 311 Inquiries
Landlord Complaint - Heat 86,299 10%
Snow or Ice on Sidewalk 10,810 1%
Landlord Complaint - Maintenance 10,647 1%
Noise from Neighbor 10,392 1%
Blocked Driveway - Vehicle 7,572 <1%

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Most Frequently Requested Agencies
Total % of All 311 Inquiries
Housing Preservation and Development (HPD) 112,516 14%
Department of Sanitation (DSNY) 55,058 7%
Police Department (NYPD) 48,902 6%
Department of Transportation (DOT) 42,098 5%
Department Environmental Protection (DEP) 30,733 4%

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