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Most Frequent Inquiries - February 2009

Top 5 Citywide Services/Inquiries
Most Frequently Requested Agencies



Top 5 Citywide Services/Inquiries
Total % of All 311 Inquiries
Heat Complaint - Residential Building - Inadequate Heat 22,858 1.5%
Landlord Complaint - Maintenance 12,601 0.8%
Noise from Neighbor 12,252 0.8%
EITC - Facility Finder 11,845 0.8%
Schedule a Plan Examiner Appointment 11,210 0.8%

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Most Frequently Requested Agencies
Total % of All 311 Inquiries
Police Department (NYPD) 76,816 5.1%
Housing Preservation and Development (HPD) 59,970 4.0%
Department of Sanitation (DSNY) 48,227 3.2%
Department of Finance (DOF) 44,971 3.0%
Department of Transportation (DOT) 42,323 2.8%

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