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Most Frequent Inquiries - December 2004

Top 5 Citywide Services/Inquiries
Most Frequently Requested Agencies



Top 5 Citywide Services/Inquiries
Total % of All 311 Inquiries
Landlord Complaint - Heat and Water 106,405 10.1%
Plan Examiner Appointment Inquiries 25,602 2.4%
Parking Violations and Ticket Assistance 23,829 2.3%
Alternate Side Parking Information 15,970 1.5%
Landlord Complaint - Maintenance 15,252 1.4%

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Most Frequently Requested Agencies
Total % of All 311 Inquiries
Department of Housing Preservation and Development (HPD) 141,530 13.4%
Department of Finance (DOF) 80,053 7.6%
Department of Sanitation (DSNY) 60,123 5.7%
Police Department (NYPD) 58,087 5.5%
Department of Transportation (DOT) 52,486 5.0%

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