[an error occurred while processing this directive]
Translate This Page Printer Friendly Format Email a Friend Set Text Size: Sm Med Lg
Language Access

Executive Order 120, signed in July 2008, established language access guidelines for City agencies. Agencies that provide direct public services must collect and report data on the number of completed requests for interpretation. Using this data, the City will better measure how often agencies interact with limited-English-proficient (LEP) New Yorkers. As the City's LEP population continues to grow, the comparison over time of interpretation requests fulfilled will provide data on how well agencies reach out to and communicate with the LEP population.

A description of the indicators is as follows:

  • Phone: The number of completed customer requests for interpretation that have come from customers calling an agency.
  • In Person: The number of completed customer requests for interpretation for customers visiting an agency in person.
  • Miscellaneous: The number of completed customer requests for interpretation for uncategorized interpretation requests. This indicator is only used by agencies that do not distinguish between phone and in-person requests.

Please note that reported data may not factor in interpretation provided by bilingual agency staff or interpretation services handled by a client's own interpreter. Additional language access measures may include the number of interpretation requests by language, and by form of delivery (i.e., bilingual employee v. contract services). Future reports may also account for the number of essential documents that have been translated by City agencies.