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Customer Service Channels

Service channels refer to the different ways in which residents interact with City agencies. The different service channels are listed below. Click on a service channel to view the corresponding performance report.

WebsitesWebsites
Website data includes the volume of traffic that frequents each agency's website on a monthly basis.
 
EmailEmail

Email data represents the monthly email correspondence from the public that are centrally tracked by an agency.

 
LettersLetters
Letter data represents the monthly written letter correspondence from the public that are centrally tracked by an agency.
 
Walk In FacilitiesWalk-In Facilities
Walk-in facility data includes quarterly data on wait times, overall visit (or "cycle") time and the volume of customer visits for each agency.
 
Call CentersCall Centers
Call center data includes the monthly volume of calls and wait times for individual agency call centers.