Office of Payrol Administration

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Child Support

Collections Orders
Federal and state laws require OPA to implement support collection orders against affected City employees. OPA receives collection orders from: Child Support
  • Attorneys
  • Courts
  • The City's Agency for Children's Services-Office of Child Support Enforcement (OCSE)
If OPA receives a support collection order against you, deductions will be taken from your pay starting on your next pay date. If you believe the amount deducted for child support is in error, you should contact your attorney or OCSE.

Orders Initiated by Attorneys or Courts
If the collection order was initiated by an attorney or court, OPA sends the amount deducted from your pay to the recipient directly.

Orders Initiated by OCSE
If the collection order was initiated by OCSE, OPA sends the amount deducted from your pay to them. OCSE distributes the payment to the recipient. Contact OCSE about the status of a deduction or payment at (888) 208-4485.

If an erroneous amount appears to have been deducted from your pay, OCSE will reimburse you upon review and verification of the over-deduction.

If there is an apparent under-deduction, contact OCSE to determine which payments have been missed. Once you know the pay days for which OCSE records show under-deductions, call OPA at (212) 669-8555 to resolve the problem. OPA has records of your deductions that may help you resolve the apparent discrepancy with OCSE.

Records of Child Support Payments
Deductions for child support will be indicated on your pay statement. If you have multiple collections, each deduction will be itemized. Deductions for arrears will be shown separately and will include a goal amount.

Your pay statements are the best source of historical information about your support deductions. You should keep them as a record of your payments.

If you are paying child support or receiving payments through the City of New York OCSE, you can access your payments and disbursements through the New York State Office of Temporary & Disability Assistance Division of Child Support Enforcement (DSCE) Web site.

Visit the DCSE Web site

Maximum Amount of Child Support Deductions
According to the Civil Practice Law and Rules (CPLR) section 5241 and the Consumer Credit Protection Act, the maximum amount that can be withheld for child support is between 50% - 65% of your disposable earnings, depending on your situation. Disposable earnings are your gross earnings minus federal and state withholding taxes, Social Security and Medicare taxes, and regular pension plan deductions (not including pension loan or arrears deductions).

If you have multiple deductions for child support, and you believe the total deduction for child support is above the prescribed limit of your disposable earnings, contact OPA. When, upon review, OPA confirms that your total deduction is above the CCPA limits, OPA will forward your current disposable earnings statement to OCSE for review. OPA will remit the ordered deduction amount to the OCSE. The OCSE will determine the amount of your deduction that will be adjusted or prorated and the amount to be refunded to you, if any.

Please note that prorated deduction amounts may result in the incurrence or increase of arrears that you will owe on each child support case. You must also contact the Family Court to alert them of any situation in which you are not able to meet the ordered deduction amount in full.

Contact OPA
Learn more about Family Court


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