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FOR IMMEDIATE RELEASE
PR-
328-11
September 16, 2011
MAYOR BLOOMBERG RELEASES FISCAL YEAR 2011 MAYOR’S MANAGEMENT REPORT
Despite Fiscal Constraints, City Maintaining or Improving Performance in a Majority of Areas Compared to Last Year
65 Percent of Indicators Tracked Since the Beginning of the Bloomberg Administration Maintained or Improved
Mayor Michael R. Bloomberg today released the Mayor’s Management Report for Fiscal Year 2011, which provides an overview of the performance of City agencies. The Fiscal Year 2011 MMR shows that City government continues to effectively deliver key services to New Yorkers. Fifty-six percent of all key indicators are at or above 2010 levels, and nearly two-thirds (65 percent) of the indicators that have been tracked since the beginning of the Administration meet or exceed their Fiscal Year 2003 performance levels. “Even as New York City is emerging from the most difficult fiscal crisis in a generation, the data show that City agencies continue to provide the high-quality services that New Yorkers have rightly come to expect,” said Mayor Bloomberg. “Across the board, the overall trends are strongly positive – which is why people continue to come here in unprecedented numbers to live, work, and visit. The 2011 data clearly show that tight budgets don’t have to mean fewer or worse services.” For key indicators classified as results-focused – crime, cleanliness, public health and others – trends are even more positive, with approximately 70 percent of all of these indicators stable or trending positively over time. Indicators related to the timeliness of service show similarly positive results with approximately 60 percent of indicators stable or trending positively over the past four years or more. For example, thanks to reforms made by the Administration, the median processing time for consumer complaints has gone from 90 days in Fiscal Year 2007 to just 15 days in Fiscal Year 2011, and the average time from Environmental Control Board hearing assignment to decision has gone from 90 days to 20 days in the same timeframe. The report shows year-over-year performance for the past five years. Long-term and short-term trends for key performance indicators included in the Fiscal Year 2011 Mayor’s Management Report are listed below. Where data is available, results are presented for fiscal years 2003, 2007, 2010 and 2011. The Fiscal Year 2007 data shows the mid-point for many of the indicators and, for those indicators created since Fiscal Year 2003, a starting point. To view the full report, visit www.nyc.gov. Highlights By Issue Area The City provides services in seven key areas: Public Safety, Public Health, Quality of Life, Economic Development, Education, Human Services, and Administrative Services. Below is a summary of short- and long-term progress in each of these key areas based on 145 indicators chosen because they represent important trends in the issue area, and data was available for at least five years. In the tables below, a green symbol means that the indicator has been stable or has improved, and a red symbol means that performance has declined. Note that even the slightest drop in an indicator – for example, a one-minute increase in the length of a physician visit – will be shown as a decline. Change over time was determined by comparing the beginning point of each indicator with its end point. For the column titled “One Year Change,” the assessment compares the Fiscal Year 2011 level (unless otherwise noted) with Fiscal Year 2010. If Fiscal Year 2011 performance is at or better than Fiscal Year 2010, the indicator is green; if performance declined from its 2010 level, the indicator is red. The same conventions are used to show long-term trends. Public Safety Highlights Long-term trends for public safety remain strongly positive in nearly all categories, though the 2011 results show an uptick in some crimes compared to 2010. School safety incidents, including major felonies in schools, continue to fall sharply, and traffic fatalities are also down significantly over both the long and short term. After significant increases in construction-related incidents and accidents in recent years, both dropped considerably in Fiscal Year 2011. Critical Indicator Performance | Fiscal
2003 | Fiscal
2007 | Fiscal
2010 | Fiscal
2011 | One-Year Change | Long-Term Trend | Major felony crime | 147,669 | 123,136 | 105,702 | 105,496 | • | • | Murder and non-negligent manslaughter | 599 | 557 | 494 | 526 | • | • | Forcible rape | 1,431 | 944 | 860 | 1,138 | • | • | Robbery | 26,979 | 22,324 | 18,794 | 19,495 | • | • | Felonious assault | 19,689 | 17,047 | 16,906 | 17,743 | • | • | Burglary | 29,447 | 21,968 | 19,617 | 18,423 | • | • | Grand larceny | 44,813 | 45,818 | 38,295 | 38,193 | • | • | Grand larceny auto | 24,711 | 14,478 | 10,736 | 9,647 | • | • | Major felony crime in housing developments | 5,565 | 4,808 | 4,090 | 4,406 | • | • | Major felony crime in transit system | 3,437 | 2,554 | 2,060 | 2,321 | • | • | Average response time to all crimes in progress (minutes) | 7.1 | 6.9 | 7.5 | 8.4 | • | • | Average response time to structural fires (min:sec) | 4:16 | 4:29 | 3:59 | 4:03 | • | • | Average response time for life threatening medical emergencies by ambulance units (min:sec) | 6:54 | 6:36 | 6:41 | 7:00 | • | • | Civilian fire fatalities | 109 | 92 | 67 | 68 | • | • | School safety incidents | 14,880 | 14,486 | 9,495 | 9,009 | • | • | Seven major felonies in schools | 1,214 | 1,164 | 839 | 801 | • | • | Traffic fatalities | 366 | 310 | 259 | 236 | • | • | Overall traffic crashes | NA | 175,804 | 183,278 | 179,112 | • | • | Counterterrorism training (hours) | 137,616 | 286,685 | 320,071 | 289,608 | • | • | Construction-related incidents | NA | 398 | 649 | 462 | • | • | Construction-related injuries | NA | 116 | 254 | 202 | • | • | Construction-related fatalities | NA | 15 | 5 | 4 | • | • |
Public Health Highlights With few exceptions, public health indicators are strongly positive both in the short and long term. Even in areas that declined, the fall-off in performance has been modest. Infant mortality and adult smoking are at record lows, and new AIDS cases have fallen to nearly half of Fiscal Year 2003 levels. Critical Indicator Performance | Fiscal
2003 | Fiscal
2007 | Fiscal
2010 | Fiscal
2011 | One-Year Change | Long-Term Trend | Infant mortality per 1,000 live births (CY) | 6.5 | 5.9 | 5.3 | 4.9 | • | • | HHC Prenatal patients retained in care through delivery | 83.1% | 87.2% | 86.5% | 86.4% | • | • | Hospitalizations for asthma per 1,000 children aged 0-14 (CY) | 5.4 | 5.4 | 5.2 | 5.5 | • | • | HHC emergency room revisits for asthma (CY) - | | | | | | | Adult asthma patients | 7.1% | 6.8% | 5.1% | 5.1% | • | • | Pediatric asthma patients | 3.9% | 4.2% | 3.2% | 2.7% | • | • | Children in the public schools who have completed required immunizations | 96.0% | 98.4% | 98.8% | 98.8% | • | • | New lead poisoning cases – children aged 6 months to 6 years | 3,742 | 2,146 | 1,398 | 1,319 | • | • | Children with early intervention service plans (CY) (000) | 18.3 | 17.6 | 16.9 | 15.4 | • | • | New adult AIDS cases diagnosed (CY) | 4,164 | 3,695 | 2,969 | 2,225 | • | • | Syphilis cases | 456 | 805 | 975 | 899 | • | • | New tuberculosis cases reported and confirmed (CY) | 1084 | 953 | 760 | 711 | • | • | Deaths from unintentional drug overdose (CY) | 905 | 979 | 624 | 549 | • | • | Percent of adults who smoke (CY) | 21.5% | 17.5% | 15.8% | 14.0% | • | • | Public health insurance (Medicaid-only enrollees) (000) | 1,360.1 | 1,795.6 | 2,088.4 | 2,510.9 | • | • | Average time spent by patient for an HHC primary care visit (minutes) - Adult medicine | 78 | 68 | 59 | 61 | • | • | Average time spent by patient for an HHC primary care visit (minutes) - Women's health | NA | 63 | 61 | 61 | • | • | Average time spent by patient for an HHC primary care visit (minutes) - Pediatric medicine | NA | 63 | 58 | 60 | • | • |
Quality of Life Highlights Some quality of life indicators, like street cleanliness and average days to close a noise complaint, have improved significantly over the long term. A few high-performing services, like park cleanliness and timeliness of Staten Island Ferry trips, have remained strong, declining only modestly over the long term. Attendance at recreation centers and libraries is up significantly over the long term, though declines occurred between 2010 and 2011. In a number of instances, like catch basin backup and sewer backup resolution times, negative trends were reversed in Fiscal Year 2011. Critical Indicator Performance | Fiscal
2003 | Fiscal
2007 | Fiscal
2010 | Fiscal
2011 | One-Year Change | Long-Term Trend | Streets rated acceptably clean | 85.4% | 94.3% | 95.3% | 94.5% | • | • | Street maintained with a pavement rating of good | 79.8% | 70.3% | 70.8% | 72.3% | • | • | Bridges rated good or very good | 39.3% | 41.7% | 41.4% | 40.7% | • | • | Staten Island Ferry trips that are on time | 97.8% | 91.7% | 90.6% | 90.9% | • | • | Catch basin backup resolution time (days) | 3.9 | 6.4 | 8.4 | 5.1 | • | • | Sewer backup resolution time (hours) | 4.2 | 6.3 | 5.8 | 5.5 | • | • | Water main breaks | 593 | 581 | 421 | 481 | • | • | Average time to restore water to customers after confirmed break (hours) | NA | NA | 5.5 | 5.4 | • | NA | Number of street potholes repaired | 124,426 | 205,227 | 295,297 | 305,001 | • | • | Average time to close a pothole work order where repair was done (days) | NA | 2.1 | 5.6 | 10.8 | • | • | Parks rated acceptable for overall condition | 87% | 84% | 83% | 84% | • | • | Parks rated acceptable for cleanliness | 91% | 91% | 88% | 88% | • | • | Total recreation center attendance (000) | 2,733 | 2,624 | 3,271 | 3,163 | • | • | Total library attendance (000) | 38,475 | 40,880 | 44,035 | 42,845 | • | • | Average time to close emergency complaints in non-public housing (days) | NA | 14.7 | 12.0 | 12.3 | • | • | Average time to resolve elevator outages in public housing (hours) | 4.7 | 10.2 | 13.1 | 5.2 | • | • | Restaurants inspected | 87.2% | 80.1% | 99.7% | 99.8% | • | • | Food service establishments that fail initial inspection | 20.7% | 25.6% | 21.0% | 28.2% | • | • | Average days to close noise complaints (DEP) | NA | 18.7 | 15.3 | 9.9 | • | • |
Economic Development Highlights The economic development indicators show that City programs to create jobs and generate tax revenue slowed significantly during the recession, but picked up in Fiscal Year 2011. While lower than Fiscal Year 2007 levels, housing starts and completions under the New Housing Marketplace Plan have been generally consistent throughout the period. The issuance or renewal of building permits was up in Fiscal Year 2011 and is well above the levels of Fiscal Year 2003, as are construction jobs filed with the Department of Buildings. The City’s Minority and Women-owned Business Enterprise program has grown significantly since Fiscal Year 2003. Critical Indicator Performance | Fiscal
2003 | Fiscal
2007 | Fiscal
2010 | Fiscal
2011 | One-Year Change | Long-Term Trend | New York City unemployment rate | 8.3% | 4.8% | 10.1% | 8.9% | • | • | Visitors to New York City (CY 02, 06, 09, 10) (000) | 35,300 | 44,000 | 45,600 | 48,700 | • | • | Projects and proposals completed and presented to the public by the City Planning Commission | 20 | 33 | 35 | 32 | • | • | Construction jobs filed with the Department of Buildings - | | | | | | | New buildings | 6,433 | 6,929 | 1,427 | 1,726 | • | • | Alteration I (major renovation) | 7,026 | 7,465 | 4,181 | 4,127 | • | • | Alterations II and III (minor renovation) | 46,350 | 59,436 | 54,627 | 59,505 | • | • | Building permits issued or renewed | 40,117 | 118,870 | 111,218 | 121,027 | • | • | Affordable housing starts financed or assisted under the New Housing Marketplace Plan (units) | NA | 18,465 | 14,767 | 15,735 | • | • | Affordable housing completions financed or assisted under the New Housing Marketplace Plan (units) | NA | 15,550 | 16,874 | 14,106 | • | • | Projected jobs committed in connection with closed NYC Industrial Development Agency contracts | NA | 13,264 | 231 | 1,443 | • | • | City tax revenues generated in connection with closed NYC Industrial Development agency contracts (millions) | NA | $2,207.0 | $30.5 | $230.5 | • | • | Newly certified businesses in Minority and Women-owned Business Enterprise program | 265 | 452 | 636 | 549 | • | • | Workforce1 job placements | NA | 17,218 | 29,456 | 24,701 | • | • | License Law compliance rate | NA | 87% | 90% | 92% | • | • |
Education Highlights Among students in both the lower grades and those graduating, achievement has improved over the long term. A higher percentage of all students and students with disabilities are graduating on time, and schools are safer with far fewer incidents in Fiscal Year 2011 than in Fiscal Year 2003. While class size has increased slightly over time, the average increase is less than one student per grade in most instances. Because many of the Fiscal Year 2011 education indicators are not updated until later in the year, most of the one year change data is unavailable at this time. Critical Indicator Performance | Fiscal
2003 | Fiscal
2007 | Fiscal
2010 | Fiscal
2011 | One-Year Change | Long-Term Trend | Students in grades 3-8 meeting or exceeding standards in - | | | | | | | English language arts | 41.0% | 61.6% | 42.4% | 43.9% | • | • | Math | 41.9% | 50.0% | 54.0% | 57.3% | • | • | Students in grades 1-9 promoted | 95.4% | 96.6% | 93.2% | NA | NA | • | Students in high school graduating class with a 65 - 100 passing score on the Regents Exam in - | | | | | | | English | 59.7% | 79.5% | 87.4% | NA | NA | • | Math | 53.1% | 77.8% | 82.2% | NA | NA | • | U. S. history and government | 58.8% | 77.4% | 83.6% | NA | NA | • | Global history | 64.8% | 68.7% | 76.7% | NA | NA | • | Science | 58.3% | 72.8% | 80.6% | NA | NA | • | Percent of all students in cohort graduating from high school in 4 years (NYSED) | 53.4% | 52.8% | 61.0% | NA | NA | • | Percent of students with disabilities in cohort graduating from high school in 4 years (NYSED) | 8.8% | 18.3% | 27.9% | NA | NA | • | School safety incidents, other | 9,247 | 8,687 | 5,354 | 5,119 | • | • | Schools that exceed capacity - | | | | | | | Elementary schools | 38.9% | 27.% | 31.0% | NA | NA | • | Middle schools | 35.9% | 13.0% | 9.0% | NA | NA | • | High schools | 59.7% | 38.8% | 37.0% | NA | NA | • | Average class size (end of October) - | | | | | | | Kindergarten | 20.8 | 20.7 | 21.7 | 22.3 | • | • | Grade 1 | 21.8 | 21.3 | 22.0 | 23.0 | • | • | Grade 2 | 21.9 | 21.1 | 22.2 | 23.3 | • | • | Grade 3 | 22.4 | 21.3 | 22.5 | 23.8 | • | • | Grade 4 | 25.5 | 23.9 | 24.4 | 25.1 | • | • | Grade 5 | 27.0 | 25.0 | 24.8 | 25.5 | • | • | Grade 6 | 27.6 | 26.0 | 26.1 | 26.5 | • | • | Grade 7 | 28.2 | 27.2 | 26.8 | 27.3 | • | • | Grade 8 | 27.9 | 27.2 | 27.5 | 27.6 | • | • |
Human Services Highlights For human services indicators relating to poverty, the long-term trends are positive, with a significant decrease in cash assistance recipients and increases in access to food stamps. However, cash assistance cases have gone up in the past year, while the success rate of placing cash assistance recipients in jobs has fallen. Child well-being indicators show a higher rate of eligible children being adopted, however there is some decline in neglect and abuse measures for children. The number of New Yorkers living unsheltered has dropped significantly since Fiscal Year 2003 and homeless services are generally above Fiscal 2003 Year levels. Homecare and food services to seniors are generally at lower levels in Fiscal Year 2011 than they were in Fiscal Year 2003. Critical Indicator Performance | Fiscal
2003 | Fiscal
2007 | Fiscal
2010 | Fiscal
2011 | One-Year Change | Long-Term Trend | Cash assistance recipients (000) | 421.5 | 360.7 | 346.3 | 355.6 | • | • | Percent of cash assistance recipients placed into jobs as compared to monthly goal (Calendar year-to-date) | NA | 87.5% | 99.0% | 89.0% | • | • | Cash assistance cases who retained employment income 180 days after being placed in a job | 73.1% | 80.5% | 80.4% | 80.0% | • | • | Persons receiving food stamps (000) | 871.3 | 1095.0 | 1,731.9 | 1,830.9 | • | • | Food stamp recipients who are not on cash assistance (000) | 295.9 | 521.5 | 1071.0 | 1,159.1 | • | • | Domestic violence emergency beds | 1832 | 2,081 | 2,208 | 2,228 | • | • | Child support collected (millions) | $487.7 | $601.9 | $686.4 | $718.3 | • | • | Child abuse/neglect reports | 53,894 | 64,196 | 65,114 | 65,731 | • | • | Children in substantiated investigations of abuse/neglect with repeat substantiated investigations within a year | 9.3% | 14.7% | 16.9% | 17.0% | • | • | Abuse/neglect reports responded to within 24 hours of receipt from the State | 96.2% | 96.0% | 95.8% | 93.5% | • | • | Average child protective specialist caseload | 11.2 | 14.9 | 9.1 | 9.4 | • | • | Children receiving contract preventive services | 30,368 | 29,498 | 29,945 | 23,881 | • | • | Number of children in foster care (average) | 25,636 | 16,854 | 15,895 | 14,843 | • | • | Abuse/neglect reports for children in foster care and child care | 1,615 | 1,688 | 2,548 | 2,416 | • | • | Children who re-enter foster care within a year of discharge to family | 9.2% | 11.4% | 11.0% | 11.2% | • | • | Children entering foster care who are placed with relatives | 19.2% | 28.1% | 25.0% | 26.8% | • | • | Children eligible for adoption who are adopted | 24.1% | 61.0% | 64.9% | 69.9% | • | • | Average time to complete adoption (years) | 3.6 | 3.4 | 3.2 | 3.0 | • | • | Runaway and homeless youth served through crisis beds | 3,188 | 2,421 | 1,489 | 1,686 | • | • | Runaway and homeless youth served through independent living beds | 210 | 218 | 294 | 248 | • | • | Unsheltered individuals estimated to be living on the streets, in parks, under highways, on subways, and in public transportation stations in NYC | NA | 3,755 | 3,111 | 2,648 | • | • | Average number of families in shelters per day | 8,963 | 7,392 | 8,629 | 8,165 | • | • | Average number of single adults in shelters per day | 7,953 | 7,260 | 7,167 | 8,387 | • | • | Families placed in permanent housing | 5,333 | 5,658 | 8,762 | 6,291 | • | • | Families placed in permanent housing who return to DHS shelters within a year | 2.7% | 3.1% | 3.8% | 2.8% | • | • | Single adults placed in permanent housing | 5,812 | 8,406 | 7,573 | 8,801 | • | • | Single adults placed in permanent housing who return to DHS shelters within a year | 14.6% | 14.1% | 12.1% | 12.1% | • | • | Units of supportive housing available to persons with severe mental illness (000) | 11.1 | 14.5 | 17.3 | 20.3 | • | • | Lunches served daily in senior centers | 28,856 | 28,038 | 27,046 | 25,107 | • | • | Meals per day delivered to seniors at home | 14,588 | 14,962 | 15,127 | 15,082 | • | • | Hours of home care services provided to seniors (000) | 1,550 | 1,591 | 1,623 | 1,033 | • | • | Summer Youth Employment Program participants (Summer 2003, Summer 2007, Summer 2010, Summer 2011) | 38,842 | 41,804 | 52,255 | 35,725 | • | • |
Administrative Services Highlights Key City administrative service providers have performed well over the short and long term. Nearly every one of the key indicators shown below has improved since Fiscal Year 2003 (or Fiscal Year 2007 where Fiscal Year 2003 data is unavailable). Particularly noteworthy are the dramatic reductions in Environmental Control Board time from hearing to decision, as well as the median processing time for consumer complaints. Demand for services has also increased, with calls to 311 growing by well over 10 percent per year since Fiscal Year 2007. In Fiscal Year 2011, 311 Online was visited over 1.3 million times. Critical Indicator Performance | Fiscal
2003 | Fiscal
2007 | Fiscal
2010 | Fiscal
2011 | One-Year Change | Long-Term Trend | Calls made to 311 (000) | 1,204.3 | 14,314.7 | 18,642.6 | 21,730 | • | • | 311 Online site visits (000) | NA | NA | 740.5 | 1,328.7 | • | NA | NYC.gov unique visitors (avg. monthly) (000) | NA | NA | 1,923.1 | 2,350.8 | • | NA | Average time to resolve all service desk incidents (DoITT) (days) | NA | NA | 2.2 | 1.4 | • | NA | Average time to resolve all cable complaints (days) | NA | 15.3 | 13.0 | 12.2 | • | • | Civil service exams administered on schedule (%) | 93.3% | 87.5% | 100% | 100% | • | • | Average time to process a City purchase order (DCAS) (days) | NA | 3.2 | 2.9 | 1.4 | • | • | Average time from Environmental Control Board hearing assignment to decision (days) | NA | 90.0 | 72.1 | 20.2 | • | • | Average time for the Office of Administrative Trials & Hearings to issue decisions after records closed (business days) | 23.5 | 23.2 | 10.2 | 12.8 | • | • | Individual landmarks and historic districts designated | 17 | 28 | 40 | 40 | • | • | Median processing time for consumer complaints (days) | NA | 90 | 21 | 15 | • | • | Department of Consumer Affairs’ fines collected within 45 days of assessment | NA | 79% | 82% | 84% | • | • | Average days to receive a medallion driver’s license from initial application | NA | 56.6 | 53.4 | 55.2 | • | • | Average days to receive a for-hire vehicle driver’s license from initial application | NA | 21.0 | 19.9 | 16.5 | • | • | Average time to issue a property tax refund (days) | 35 | 30 | 18.9 | 21.5 | • | • | Average wait time to see a cashier at Department of Finance payment centers (minutes) | NA | 5.9 | 5.5 | 8.7 | • | • | Average turnaround time for in-person parking ticket hearings (minutes) | 40 | 24 | 24.8 | 22.6 | • | • |
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