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FOR IMMEDIATE RELEASE
PR- 328-11
September 16, 2011

MAYOR BLOOMBERG RELEASES FISCAL YEAR 2011 MAYOR’S MANAGEMENT REPORT

Despite Fiscal Constraints, City Maintaining or Improving Performance in a Majority of Areas Compared to Last Year

65 Percent of Indicators Tracked Since the Beginning of the Bloomberg Administration Maintained or Improved

Mayor Michael R. Bloomberg today released the Mayor’s Management Report for Fiscal Year 2011, which provides an overview of the performance of City agencies. The Fiscal Year 2011 MMR shows that City government continues to effectively deliver key services to New Yorkers. Fifty-six percent of all key indicators are at or above 2010 levels, and nearly two-thirds (65 percent) of the indicators that have been tracked since the beginning of the Administration meet or exceed their Fiscal Year 2003 performance levels.

“Even as New York City is emerging from the most difficult fiscal crisis in a generation, the data show that City agencies continue to provide the high-quality services that New Yorkers have rightly come to expect,” said Mayor Bloomberg. “Across the board, the overall trends are strongly positive – which is why people continue to come here in unprecedented numbers to live, work, and visit. The 2011 data clearly show that tight budgets don’t have to mean fewer or worse services.”

For key indicators classified as results-focused – crime, cleanliness, public health and others – trends are even more positive, with approximately 70 percent of all of these indicators stable or trending positively over time. Indicators related to the timeliness of service show similarly positive results with approximately 60 percent of indicators stable or trending positively over the past four years or more. For example, thanks to reforms made by the Administration, the median processing time for consumer complaints has gone from 90 days in Fiscal Year 2007 to just 15 days in Fiscal Year 2011, and the average time from Environmental Control Board hearing assignment to decision has gone from 90 days to 20 days in the same timeframe.

The report shows year-over-year performance for the past five years. Long-term and short-term trends for key performance indicators included in the Fiscal Year 2011 Mayor’s Management Report are listed below. Where data is available, results are presented for fiscal years 2003, 2007, 2010 and 2011. The Fiscal Year 2007 data shows the mid-point for many of the indicators and, for those indicators created since Fiscal Year 2003, a starting point. To view the full report, visit www.nyc.gov.  

Highlights By Issue Area

The City provides services in seven key areas: Public Safety, Public Health, Quality of Life, Economic Development, Education, Human Services, and Administrative Services. Below is a summary of short- and long-term progress in each of these key areas based on 145 indicators chosen because they represent important trends in the issue area, and data was available for at least five years. In the tables below, a green symbol means that the indicator has been stable or has improved, and a red symbol means that performance has declined. Note that even the slightest drop in an indicator – for example, a one-minute increase in the length of a physician visit – will be shown as a decline. Change over time was determined by comparing the beginning point of each indicator with its end point. For the column titled “One Year Change,” the assessment compares the Fiscal Year 2011 level (unless otherwise noted) with Fiscal Year 2010. If Fiscal Year 2011 performance is at or better than Fiscal Year 2010, the indicator is green; if performance declined from its 2010 level, the indicator is red. The same conventions are used to show long-term trends.

Public Safety Highlights
Long-term trends for public safety remain strongly positive in nearly all categories, though the 2011 results show an uptick in some crimes compared to 2010. School safety incidents, including major felonies in schools, continue to fall sharply, and traffic fatalities are also down significantly over both the long and short term. After significant increases in construction-related incidents and accidents in recent years, both dropped considerably in Fiscal Year 2011.

Critical Indicator Performance

Fiscal
2003

Fiscal
2007

Fiscal
2010

Fiscal
2011

One-Year Change

Long-Term Trend

Major felony crime

147,669

123,136

105,702

105,496

Murder and non-negligent

manslaughter

599

557

494

526

Forcible rape

1,431

944

860

1,138

Robbery

26,979

22,324

18,794

19,495

Felonious assault

19,689

17,047

16,906

17,743

Burglary

29,447

21,968

19,617

18,423

Grand larceny

44,813

45,818

38,295

38,193

Grand larceny auto

24,711

14,478

10,736

9,647

Major felony crime in housing developments

5,565

4,808

4,090

4,406

Major felony crime in transit system

3,437

2,554

2,060

2,321

Average response time to all crimes in progress (minutes)

7.1

6.9

7.5

8.4

Average response time to structural fires (min:sec)

4:16

4:29

3:59

4:03

Average response time for life threatening medical emergencies by ambulance units (min:sec)

6:54

6:36

6:41

7:00

Civilian fire fatalities

109

92

67

68

School safety incidents

14,880

14,486

9,495

9,009

Seven major felonies in schools

1,214

1,164

839

801

Traffic fatalities

366

310

259

236

Overall traffic crashes

NA

175,804

183,278

179,112

Counterterrorism training (hours)

137,616

286,685

320,071

289,608

Construction-related incidents

NA

398

649

462

Construction-related injuries

NA

116

254

202

Construction-related fatalities

NA

15

5

4

Public Health Highlights
With few exceptions, public health indicators are strongly positive both in the short and long term. Even in areas that declined, the fall-off in performance has been modest. Infant mortality and adult smoking are at record lows, and new AIDS cases have fallen to nearly half of Fiscal Year 2003 levels.

Critical Indicator Performance

Fiscal
2003

Fiscal
2007

Fiscal
2010

Fiscal
2011

One-Year Change

Long-Term Trend

Infant mortality per 1,000 live births (CY)

6.5

5.9

5.3

4.9

HHC Prenatal patients retained in care through delivery

83.1%

87.2%

86.5%

86.4%

Hospitalizations for asthma per 1,000 children aged 0-14 (CY)

5.4

5.4

5.2

5.5

HHC emergency room revisits for asthma (CY) -

 

 

 

 

 

 

Adult asthma patients

7.1%

6.8%

5.1%

5.1%

Pediatric asthma patients

3.9%

4.2%

3.2%

2.7%

Children in the public schools who have completed required immunizations

96.0%

98.4%

98.8%

98.8%

New lead poisoning cases – children aged 6 months to 6 years

3,742

2,146

1,398

1,319

Children with early intervention service plans (CY) (000)

18.3

17.6

16.9

15.4

New adult AIDS cases diagnosed (CY)

4,164

3,695

2,969

2,225

Syphilis cases

456

805

975

899

New tuberculosis cases reported and confirmed (CY)

1084

953

760

711

Deaths from unintentional drug overdose (CY)

905

979

624

549

Percent of adults who smoke (CY)

21.5%

17.5%

15.8%

14.0%

Public health insurance (Medicaid-only enrollees) (000)

1,360.1

1,795.6

2,088.4

2,510.9

Average time spent by patient for an HHC primary care visit (minutes) - Adult medicine

78

68

59

61

Average time spent by patient for an HHC primary care visit (minutes) - Women's health

NA

63

61

61

Average time spent by patient for an HHC primary care visit (minutes) - Pediatric medicine

NA

63

58

60

Quality of Life Highlights
Some quality of life indicators, like street cleanliness and average days to close a noise complaint, have improved significantly over the long term. A few high-performing services, like park cleanliness and timeliness of Staten Island Ferry trips, have remained strong, declining only modestly over the long term. Attendance at recreation centers and libraries is up significantly over the long term, though declines occurred between 2010 and 2011. In a number of instances, like catch basin backup and sewer backup resolution times, negative trends were reversed in Fiscal Year 2011.

Critical Indicator Performance

Fiscal
2003

Fiscal
2007

Fiscal
2010

Fiscal
2011

One-Year Change

Long-Term Trend

Streets rated acceptably clean

85.4%

94.3%

95.3%

94.5%

Street maintained with a pavement rating of good

79.8%

70.3%

70.8%

72.3%

Bridges rated good or very good

39.3%

41.7%

41.4%

40.7%

Staten Island Ferry trips that are on time

97.8%

91.7%

90.6%

90.9%

Catch basin backup resolution time (days)

3.9

6.4

8.4

5.1

Sewer backup resolution time (hours)

4.2

6.3

5.8

5.5

Water main breaks

593

581

421

481

Average time to restore water to customers after confirmed break (hours)

NA

NA

5.5

5.4

NA

Number of street potholes repaired

124,426

205,227

295,297

305,001

Average time to close a pothole work order where repair was done (days)

NA

2.1

5.6

10.8

Parks rated acceptable for overall condition

87%

84%

83%

84%

Parks rated acceptable for cleanliness

91%

91%

88%

88%

Total recreation center attendance (000)

2,733

2,624

3,271

3,163

Total library attendance (000)

38,475

40,880

44,035

42,845

Average time to close emergency complaints in non-public housing (days)

NA

14.7

12.0

12.3

Average time to resolve elevator outages in public housing (hours)

4.7

10.2

13.1

5.2

Restaurants inspected

87.2%

80.1%

99.7%

99.8%

Food service establishments that fail initial inspection

20.7%

25.6%

21.0%

28.2%

Average days to close noise complaints (DEP)

NA

18.7

15.3

9.9

Economic Development Highlights
The economic development indicators show that City programs to create jobs and generate tax revenue slowed significantly during the recession, but picked up in Fiscal Year 2011. While lower than Fiscal Year 2007 levels, housing starts and completions under the New Housing Marketplace Plan have been generally consistent throughout the period. The issuance or renewal of building permits was up in Fiscal Year 2011 and is well above the levels of Fiscal Year 2003, as are construction jobs filed with the Department of Buildings. The City’s Minority and Women-owned Business Enterprise program has grown significantly since Fiscal Year 2003.

Critical Indicator Performance

Fiscal
2003

Fiscal
2007

Fiscal
2010

Fiscal
2011

One-Year Change

Long-Term Trend

New York City unemployment rate

8.3%

4.8%

10.1%

8.9%

Visitors to New York City (CY 02, 06, 09, 10) (000)

35,300

44,000

45,600

48,700

Projects and proposals completed and presented to the public by the City Planning Commission

20

33

35

32

Construction jobs filed with the Department of Buildings -

 

 

 

 

 

 

New buildings

6,433

6,929

1,427

1,726

Alteration I (major renovation)

7,026

7,465

4,181

4,127

Alterations II and III (minor

renovation)

46,350

59,436

54,627

59,505

Building permits issued or renewed

40,117

118,870

111,218

121,027

Affordable housing starts financed or assisted under the New Housing Marketplace Plan (units)

NA

18,465

14,767

15,735

Affordable housing completions financed or assisted under the New Housing Marketplace Plan (units)

NA

15,550

16,874

14,106

Projected jobs committed in connection with closed NYC Industrial Development Agency contracts

NA

13,264

231

1,443

City tax revenues generated in connection with closed NYC Industrial Development agency contracts (millions)

NA

$2,207.0

$30.5

$230.5

Newly certified businesses in Minority and Women-owned Business Enterprise program

265

452

636

549

Workforce1 job placements

NA

17,218

29,456

24,701

License Law compliance rate

NA

87%

90%

92%

Education Highlights
Among students in both the lower grades and those graduating, achievement has improved over the long term. A higher percentage of all students and students with disabilities are graduating on time, and schools are safer with far fewer incidents in Fiscal Year 2011 than in Fiscal Year 2003. While class size has increased slightly over time, the average increase is less than one student per grade in most instances. Because many of the Fiscal Year 2011 education indicators are not updated until later in the year, most of the one year change data is unavailable at this time.

Critical Indicator Performance

Fiscal
2003

Fiscal
2007

Fiscal
2010

Fiscal
2011

One-Year Change

Long-Term Trend

Students in grades 3-8 meeting or exceeding standards in -

 

 

 

 

 

 

English language arts

41.0%

61.6%

42.4%

43.9%

Math

41.9%

50.0%

54.0%

57.3%

Students in grades 1-9 promoted

95.4%

96.6%

93.2%

NA

NA

Students in high school graduating class with a 65 - 100 passing score on the Regents Exam in -

 

 

 

 

 

 

English

59.7%

79.5%

87.4%

NA

NA

Math

53.1%

77.8%

82.2%

NA

NA

U. S. history and government

58.8%

77.4%

83.6%

NA

NA

Global history

64.8%

68.7%

76.7%

NA

NA

Science

58.3%

72.8%

80.6%

NA

NA

Percent of all students in cohort graduating from high school in 4 years (NYSED)

53.4%

52.8%

61.0%

NA

NA

Percent of students with disabilities in cohort graduating from high school in 4 years (NYSED)

8.8%

18.3%

27.9%

NA

NA

School safety incidents, other

9,247

8,687

5,354

5,119

Schools that exceed capacity -

 

 

 

 

 

 

Elementary schools

38.9%

27.%

31.0%

NA

NA

Middle schools

35.9%

13.0%

9.0%

NA

NA

High schools

59.7%

38.8%

37.0%

NA

NA

Average class size (end of October) -

 

 

 

 

 

 

Kindergarten

20.8

20.7

21.7

22.3

Grade 1

21.8

21.3

22.0

23.0

Grade 2

21.9

21.1

22.2

23.3

Grade 3

22.4

21.3

22.5

23.8

Grade 4

25.5

23.9

24.4

25.1

Grade 5

27.0

25.0

24.8

25.5

Grade 6

27.6

26.0

26.1

26.5

Grade 7

28.2

27.2

26.8

27.3

Grade 8

27.9

27.2

27.5

27.6

Human Services Highlights
For human services indicators relating to poverty, the long-term trends are positive, with a significant decrease in cash assistance recipients and increases in access to food stamps. However, cash assistance cases have gone up in the past year, while the success rate of placing cash assistance recipients in jobs has fallen. Child well-being indicators show a higher rate of eligible children being adopted, however there is some decline in neglect and abuse measures for children. The number of New Yorkers living unsheltered has dropped significantly since Fiscal Year 2003 and homeless services are generally above Fiscal 2003 Year levels. Homecare and food services to seniors are generally at lower levels in Fiscal Year 2011 than they were in Fiscal Year 2003.

Critical Indicator Performance

Fiscal
2003

Fiscal
2007

Fiscal
2010

Fiscal
2011

One-Year Change

Long-Term Trend

Cash assistance recipients (000)

421.5

360.7

346.3

355.6

Percent of cash assistance recipients placed into jobs as compared to monthly goal (Calendar year-to-date)

NA

87.5%

99.0%

89.0%

Cash assistance cases who retained employment income 180 days after being placed in a job

73.1%

80.5%

80.4%

80.0%

Persons receiving food stamps (000)

871.3

1095.0

1,731.9

1,830.9

Food stamp recipients who are not on cash assistance (000)

295.9

521.5

1071.0

1,159.1

Domestic violence emergency beds

1832

2,081

2,208

2,228

Child support collected (millions)

$487.7

$601.9

$686.4

$718.3

Child abuse/neglect reports

53,894

64,196

65,114

65,731

Children in substantiated investigations of abuse/neglect with repeat substantiated investigations within a year

9.3%

14.7%

16.9%

17.0%

Abuse/neglect reports responded to within 24 hours of receipt from the State

96.2%

96.0%

95.8%

93.5%

Average child protective specialist caseload

11.2

14.9

9.1

9.4

Children receiving contract preventive services

30,368

29,498

29,945

23,881

Number of children in foster care

(average)

25,636

16,854

15,895

14,843

Abuse/neglect reports for children in foster care and child care

1,615

1,688

2,548

2,416

Children who re-enter foster care within a year of discharge to family

9.2%

11.4%

11.0%

11.2%

Children entering foster care who are placed with relatives

19.2%

28.1%

25.0%

26.8%

Children eligible for adoption who are adopted

24.1%

61.0%

64.9%

69.9%

Average time to complete adoption (years)

3.6

3.4

3.2

3.0

Runaway and homeless youth served through crisis beds

3,188

2,421

1,489

1,686

Runaway and homeless youth served through independent living beds

210

218

294

248

Unsheltered individuals estimated to be living on the streets, in parks, under highways, on subways, and in public transportation stations in NYC

NA

3,755

3,111

2,648

Average number of families in shelters per day

8,963

7,392

8,629

8,165

Average number of single adults in shelters per day

7,953

7,260

7,167

8,387

Families placed in permanent housing

5,333

5,658

8,762

6,291

Families placed in permanent housing who return to DHS shelters within a year

2.7%

3.1%

3.8%

2.8%

Single adults placed in permanent housing

5,812

8,406

7,573

8,801

Single adults placed in permanent housing who return to DHS shelters within a year

14.6%

14.1%

12.1%

12.1%

Units of supportive housing available to persons with severe mental illness (000)

11.1

14.5

17.3

20.3

Lunches served daily in senior centers

28,856

28,038

27,046

25,107

Meals per day delivered to seniors at home

14,588

14,962

15,127

15,082

Hours of home care services provided to seniors (000)

1,550

1,591

1,623

1,033

Summer Youth Employment Program participants (Summer 2003, Summer 2007, Summer 2010, Summer 2011)

38,842

41,804

52,255

35,725

Administrative Services Highlights
Key City administrative service providers have performed well over the short and long term. Nearly every one of the key indicators shown below has improved since Fiscal Year 2003 (or Fiscal Year 2007 where Fiscal Year 2003 data is unavailable). Particularly noteworthy are the dramatic reductions in Environmental Control Board time from hearing to decision, as well as the median processing time for consumer complaints. Demand for services has also increased, with calls to 311 growing by well over 10 percent per year since Fiscal Year 2007. In Fiscal Year 2011, 311 Online was visited over 1.3 million times.

Critical Indicator Performance

Fiscal
2003

Fiscal
2007

Fiscal
2010

Fiscal
2011

One-Year Change

Long-Term Trend

Calls made to 311 (000)

1,204.3

14,314.7

18,642.6

21,730

311 Online site visits (000)

NA

NA

740.5

1,328.7

NA

NYC.gov unique visitors (avg. monthly) (000)

NA

NA

1,923.1

2,350.8

NA

Average time to resolve all service desk incidents (DoITT) (days)

NA

NA

2.2

1.4

NA

Average time to resolve all cable complaints (days)

NA

15.3

13.0

12.2

Civil service exams administered on schedule (%)

93.3%

87.5%

100%

100%

Average time to process a City purchase order (DCAS) (days)

NA

3.2

2.9

1.4

Average time from Environmental Control Board hearing assignment to decision (days)

NA

90.0

72.1

20.2

Average time for the Office of Administrative Trials & Hearings to issue decisions after records closed (business days)

23.5

23.2

10.2

12.8

Individual landmarks and historic districts designated

17

28

40

40

Median processing time for consumer complaints (days)

NA

90

21

15

Department of Consumer Affairs’ fines collected within 45 days of assessment

NA

79%

82%

84%

Average days to receive a medallion driver’s license from initial application

NA

56.6

53.4

55.2

Average days to receive a for-hire vehicle driver’s license from initial application

NA

21.0

19.9

16.5

Average time to issue a property tax refund (days)

35

30

18.9

21.5

Average wait time to see a cashier at Department of Finance payment centers (minutes)

NA

5.9

5.5

8.7

Average turnaround time for in-person parking ticket hearings (minutes)

40

24

24.8

22.6









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