|
|
|
Email a Friend |
|
facebook |
|
delicious |
|
LinkedIn |
|
myspace |
|
|
|
FOR IMMEDIATE RELEASE
PR-
400-10
September 20, 2010
MAYOR BLOOMBERG RELEASES FY 2010 MAYOR'S MANAGEMENT REPORT
Despite Fiscal Constraints, City Maintaining or Improving Performance in Most Areas Compared to Last Year
Nearly Every Category Remains Improved Compared to 2001
Data on Customer Service Measures for Individual Agencies Added, Continuing Improvement of the Management Report
Mayor Michael R. Bloomberg today released the Mayor’s Management Report (MMR) for Fiscal Year 2010. The report provides an overview of the performance of City agencies in delivering core services, and sets performance goals for Fiscal Year 2011. The report shows that the effective delivery of key services to New Yorkers has generally been maintained, and in some cases enhanced, despite spending reductions implemented to close budget deficits caused by the national economic downturn. The report compares year-over-year performance, and compares many performance indicators from Fiscal Year 2001 – the last full fiscal year prior to the start of the Bloomberg Administration – as a baseline wherever the data is available. Comparisons to the 2001 baseline show an overwhelming positive record of improvements in service delivery.
“We’ve implemented eight rounds of spending cuts over the last three years and this latest management report once again demonstrates the City’s ability to maintain or improve services in most areas during a time of fiscal constraint,” said Mayor Bloomberg. “We also continue to refine and improve the report, in order to more accurately reflect how we are serving New Yorkers and to hold agencies accountable for performance.”
This year’s management report includes, for the first time, data on standardized customer service measures for individual agencies. Customer service measures include: average response time to e-mails and correspondence; average phone pickup time for agency call centers; the number of requests handled by agencies for interpretation in a language other than English; and the number of agency customers responding to satisfaction surveys. Additionally, results of the Mayor’s Office of Operations’ Customers Observing and Reporting Experiences Program, where “secret shoppers” rate the quality of agency walk-in facilities, are listed for the 25 agencies that provide walk-in services.
The Mayor’s Management report continues to expand the amount of 311 data available in the report. Agencies that handle service requests directly from 311 now report the top five request categories, the time needed to take appropriate action, and the percentage of actions taken within the targeted time frame for each category. Overall, calls to 311 rose to more than 18.6 million, 1.5 percent greater than the prior fiscal year. Complaints about noise continued to be the single most frequent topic for 311 customers.
The MMR is one of two complementary sources of information on New York City agency performance. The Citywide Performance Reporting (CPR) system, an online interactive dashboard, has greatly enhanced access to data on services by providing monthly updates for the majority of the City’s most critical performance indicators. Launched in February 2008, CPR includes data from the same City agencies and covered organizations that are represented in the MMR. CPR Agency Performance Reports are part of the City’s NYCStat web page, which provides one-stop shopping for all essential data, reports and statistics related to City services and can be accessed at www.nyc.gov.
Long-term and short-term trends for more than 130 key performance indicators detailed in the Fiscal 2010 Mayor’s Management Report are listed below. Wherever data is available, figures are presented for Fiscal Years 2001, 2005, 2009 and 2010. The Fiscal Year 2005 data is included since new metrics are frequently created and a number of critical metrics in the report did not exist in 2001. To view the full report, visit www.nyc.gov.
Public Safety
Critical Indicator Performance Report
|
Fiscal
2001
|
Fiscal
2005
|
Fiscal
2009
|
Fiscal 2010
|
Major felony crime
|
172,646
|
136,491
|
110,828
|
105,702
|
•Murder and non-negligent manslaughter
|
632
|
537
|
473
|
494
|
•Forcible rape
|
1,394
|
1,243
|
762
|
860
|
•Robbery
|
29,796
|
24,243
|
20,641
|
18,794
|
•Felonious assault
|
24,803
|
17,728
|
16,112
|
16,906
|
•Burglary
|
34,982
|
25,221
|
19,584
|
19,617
|
•Grand larceny
|
48,811
|
48,360
|
41,468
|
38,295
|
•Grand larceny auto
|
32,228
|
19,159
|
11,788
|
10,736
|
Major felony crime in housing developments
|
6,394
|
5,112
|
4,275
|
4,090
|
Major felony crime in transit system
|
4,076
|
3,383
|
2,196
|
2,060
|
Average response time to all crimes in progress (minutes)
|
10.1
|
7.2
|
7.3
|
7.5
|
Average response time to structural fires (minutes:seconds)
|
4:16
|
4:31
|
4:05
|
3:59
|
Combined response time to life-threatening medical emergencies by ambulance and fire units (minutes:seconds)
|
6:00
|
5:58
|
5:45
|
5:47
|
Civilian fire fatalities
|
107
|
92
|
78
|
67
|
Serious fires per 1,000 structural fires
|
NA
|
116
|
97
|
92
|
School safety incidents
- Seven major felonies in schools
|
19,397
1,575
|
16,093
1,314
|
10,304
902
|
9,495
839
|
Traffic fatalities
|
386
|
300
|
276
|
259
|
Overall traffic crashes
|
NA
|
172,362
|
177,996
|
183,278
|
Counterterrorism training (hours)
|
21,928 1
|
347,607
|
363,617
|
320,071
|
Population in City jails (average daily)
|
14,490
|
13,576
|
13,362
|
13,049
|
Construction-related incidents
|
NA
|
214 2
|
543
|
649
|
Construction-related injuries
|
NA
|
87 2
|
233
|
254
|
Construction-related fatalities
|
NA
|
11 2
|
5
|
5
|
1 Fiscal 2002 data
2 Fiscal 2006 data
Quality of Life
Critical Indicator Performance Report
|
Fiscal 2001
|
Fiscal 2005
|
Fiscal 2009
|
Fiscal 2010
|
Streets rated acceptably clean
|
85.9%
|
91.5%
|
95.8%
|
95.3%
|
Catch basin backup resolution time (days)
|
8.7
|
6.5
|
7.0
|
8.4
|
Sewer backup resolution time (hours)
|
4.2
|
5.8
|
5.6
|
5.8
|
Water main breaks
|
523
|
515
|
513
|
360
|
Number of potholes repaired
|
121,331
|
216,107
|
224,648
|
295,297
|
Average time to close a pothole work order were repair was done (days)
|
NA
|
NA
|
4.1
|
5.6
|
Parks rated acceptable for overall condition
|
85%
|
87%
|
82%
|
83%
|
Parks rated acceptable for cleanliness
|
91%
|
92%
|
90%
|
88%
|
Total recreation center attendance
|
3,103,009
|
3,001,688
|
3,193,646
|
3,271,198
|
Total Library attendance (000)
|
NA
|
37,615
|
45,713
|
44,035
|
Average time to close emergency complaints in non-public housing (days)
|
NA
|
NA
|
12.1
|
12.0
|
Total non-public housing violations issued (000)
|
322.3
|
482.7
|
532.5
|
495.7
|
Total non-public housing violations removed (000)
|
359.4
|
494.9
|
706.5
|
608.2
|
Average time to resolve elevator outages in public housing (hours)
|
NA
|
9.6 1
|
11.4
|
13.1
|
Average outage per elevator per month in public housing
|
NA
|
NA
|
1.12
|
1.15
|
Pestcontrol complaints to DOHMH (000)
|
19.4
|
31.6
|
22.1
|
21.6
|
Restaurants inspected
|
98.8%
|
100.0%
|
99.1%
|
99.7%
|
Food service establishments that fail initial inspection
|
13.9%
|
17.5%
|
24.3%
|
21.0%
|
DEP 311 noise inquiries
|
NA
|
66,165
|
77,082
|
66,227
|
Average days to close noise complaints (DEP)
|
NA
|
18.7
|
17.7
|
15.3
|
Noise violations (combined DEP & NYPD)
|
5,452
|
20,800
|
16,219
|
19,502
|
Quality of Life summonses (NYPD)
|
526,080
|
678,234
|
544,213
|
556,637
|
1 Fiscal 2006 data
Public Health
Critical Indicator Performance Report
|
Fiscal
2001
|
Fiscal 2005
|
Fiscal 2009
|
Fiscal 2010
|
Infant mortality per 1,000 live births (CY)
|
6.1
|
6.1
|
5.5
|
5.3
|
HHC Prenatal patients retained in care through delivery
|
81.3%
|
89.0%
|
89.2%
|
86.5%
|
Hospitalizations for asthma per 1,000 children aged 0-14 (CY)
|
6.2
|
6.5
|
5.2
|
4.9
|
HHC Emergency room revisits for asthma (CY)
|
|
|
|
|
- Adult asthma patients
|
7.5%
|
6.9%
|
4.7%
|
5.1%
|
- Pediatric asthma patients
|
4.0%
|
3.5%
|
3.3%
|
3.2%
|
Children in the public schools who have completed required immunizations
|
93.0%
|
97.4%
|
98.8%
|
98.8%
|
New lead poisoning cases – children aged 6 months to 6 years
|
5,271
|
2,993
|
1,455
|
1,398
|
Children with Early Intervention service plans (CY) (000)
|
14.5
|
17.6
|
17.7
|
16.9
|
New adult AIDS cases diagnosed (CY)
|
5,149
|
4,364
|
3,124
|
2,739
|
Syphilis cases
|
188
|
646
|
1,075
|
978
|
New tuberculosis cases reported and confirmed (CY)
|
1,261
|
1,039
|
895
|
760
|
Deaths from unintentional drug overdose (CY)
|
909
|
855
|
736
|
698
|
Percent of adults who smoke (CY)
|
21.7 % 1
|
18.4%
|
15.8%
|
15.8%
|
Persons enrolled in public health insurance (000)
|
1,608.7
|
2,591.3
|
2,704.9
|
2,843.6
|
Average time spent by patient for an HHC primary care visit (minutes) - Adult medicine
|
NA
|
60
|
60
|
59
|
Average time spent by patient for an HHC primary care visit (minutes) - Women's health
|
NA
|
65
|
60
|
61
|
Average time spent by patient for an HHC primary care visit (minutes) - Pediatric medicine
|
NA
|
63
|
61
|
58
|
1 Three-year average for CY99-01.
Indicators with the notation “(CY)” compare data for calendar years 2001, 2004, 2008 and 2009.
Education
Critical Indicator Performance Report
|
School Year
2000-01
|
School Year
2004-05
|
School Year
2008-09
|
School Year
2009-10
|
Students in grades 3-8 meeting or exceeding standards in:
|
|
|
|
|
- English Language Arts
|
39.0%
|
51.8%
|
68.8%
|
42.4%
|
- Math
|
34.0%
|
52.9%
|
81.8%
|
54.0%
|
Students in grades 1-9 promoted
|
94.6%
|
95.9%
|
97.7%
|
NA
|
Students in high school graduating class with a 65 - 100 passing score on the Regents Exam in:
|
|
|
|
|
- English
|
54.3%
|
68.2%
|
84.6%
|
NA
|
- Math
|
56.6%
|
65.7%
|
80.6%
|
NA
|
- U. S. history and government
|
59.0 % 1
|
62.7%
|
82.1%
|
NA
|
- Global history
|
60.0 % 1
|
66.7%
|
72.5%
|
NA
|
- Science
|
58.3 % 1
|
68.8%
|
76.1%
|
NA
|
NYSED high school graduation rate: Percent of all students in cohort graduating from high school in 4 years
|
NA
|
46.5%
|
59.0%
|
NA
|
NYSED high school dropout rate: Percent of students with disabilities in cohort graduating from high school in 4 years
|
NA
|
17.1%
|
24.7%
|
NA
|
School safety incidents (FY 02, 05, 09, 10)
|
19,397
|
16,093
|
10,304
|
9,495
|
Schools that exceed capacity - Elementary schools
|
48.5%
|
28.6%
|
28.0%
|
NA
|
- Middle schools
|
31.1%
|
19.5%
|
12.0%
|
NA
|
- High schools
|
58.3%
|
48.0%
|
37.0%
|
NA
|
New schools and additions constructed - cumulative from Fiscal 2001
|
NA
|
53
|
137
|
163
|
Average Class Size (end of October) 2 - Kindergarten
|
21.1
|
20.8
|
20.7
|
21.7
|
- Grade 1
|
22.1
|
21.7
|
21.3
|
22.0
|
- Grade 2
|
22.3
|
21.2
|
21.4
|
22.2
|
- Grade 3
|
23.0
|
21.5
|
21.9
|
22.5
|
- Grade 4
|
26.0
|
24.3
|
23.4
|
24.4
|
- Grade 5
|
27.4
|
26.2
|
24.2
|
24.8
|
- Grade 6
|
27.7
|
26.7
|
25.6
|
26.1
|
- Grade 7
|
28.3
|
28.0
|
26.5
|
26.8
|
- Grade 8
|
28.2
|
28.0
|
26.8
|
27.5
|
1 Figures reflect School Year 2001-02 for U.S. history and government and Global history, and School Year 2002-03 for Science.
2 Figures reflect School Year 2001-02 for average class size, as comparable data for School Year 2000-01 is not available.
Human Services
Critical Indicator Performance Report
|
Fiscal
2001
|
Fiscal
2005
|
Fiscal
2009
|
Fiscal
2010
|
Cash assistance recipients (000)
|
497.1
|
416.2
|
346.1
|
346.3
|
Percent of active cash assistance caseload who are placed into jobs
|
32%
|
26%
|
24%
|
22%
|
Percent of cash assistance recipients placed into jobs as compared to monthly goal (Calendar year-to-date)
|
NA
|
93.0%
|
95.4%
|
99.0%
|
Cash assistance cases who retained employment income 180 days after being placed in a job (FY 2006, 2009, 2010)
|
NA
|
80.6%
|
80.3%
|
80.4%
|
Persons receiving food stamps (000)
|
836.2
|
1,086.2
|
1,502.4
|
1,731.9
|
- Food stamp recipients who are not on cash assistance (000)
|
218.1
|
435.9
|
860.1
|
1071.0
|
Domestic Violence emergency beds
|
1,450
|
1,955
|
2,144
|
2,208
|
Child support collected ($ millions)
|
$446.9
|
$546.5
|
$671.3
|
$686.4
|
Child abuse / neglect reports (# of State Central Register intakes)
|
57,224
|
50,309
|
64,748
|
65,114
|
Children in substantiated investigations of abuse/neglect with repeat substantiated investigations within a year
|
8.9%
|
11.5%
|
14.7%
|
16.9%
|
Abuse/neglect reports responded to within 24 hours of receipt from the State
|
97.0%
|
96.4%
|
97.6%
|
95.8%
|
Average child protective specialist caseload
|
12.9
|
11.5
|
9.3
|
9.1
|
Children receiving contract preventive services
|
23,855
|
28,781
|
31,752
|
29,945
|
Children in foster care (average)
|
30,858
|
18,968
|
16,439
|
15,895
|
Abuse / neglect reports for children in foster care and child care
|
1,976
|
1,330
|
2,366
|
2,548
|
Children who re-enter foster care within a year of discharge to family
|
8.6%
|
8.7%
|
14.1%
|
11.0%
|
Children entering foster care who are placed with relatives
|
19.9%
|
21.4%
|
24.5%
|
25.0%
|
Children eligible for adoption who are adopted
|
64.1%
|
76.7%
|
73.1%
|
64.9%
|
Average time to complete adoption, in years
|
3.5
|
3.4
|
3.2
|
3.2
|
Runaway and homeless youth served through crisis beds
|
1,642
|
1,707
|
1,713
|
1,489
|
Runaway and homeless youth served through independent living beds
|
184
|
306
|
275
|
294
|
Unsheltered individuals estimated to be living on the streets, in parks, under highways, on subways, and in public transportation stations in NYC
|
NA
|
4,395
|
2,328
|
3,111
|
Average number of families in shelters per day
|
5,563
|
8,623
|
9,224
|
9,938
|
Average number of single adults in shelters per day
|
7,187
|
8,474
|
6,526
|
7,167
|
Families placed in permanent housing
|
3,349
|
6,772
|
8,810
|
9,871
|
Families placed in permanent housing who return to DHS shelters within a year
|
2.7%
|
1.0%
|
3.3%
|
4.1%
|
Single adults placed in permanent housing
|
5,532
|
6,022
|
9,107
|
7,573
|
Single adults placed in permanent housing who return to DHS shelters within a year
|
17.2%
|
9.9%
|
12.9%
|
12.1%
|
Units of supportive housing available to persons with severe mental illness (000)
|
10.5
|
13.3
|
15.9
|
17.3
|
Lunches served daily in senior centers
|
29,240
|
28,655
|
27,951
|
27,046
|
Meals per day delivered to seniors at home
|
14,549
|
14,635
|
15,540
|
15,127
|
Hours of home care services provided to seniors (000)
|
1,476.8
|
1,579.7
|
1,534.7
|
1,618.1
|
Summer Youth Employment Program participants (Summer 2001, Summer 2004, Summer 2008, Summer 2009)
|
49,848
|
41,608
|
43,113
|
52,255 1
|
1 SYEP participants fell to 35,612 in Summer 2010 due to federal and State funding reductions.
Economic Development
Critical Indicator Performance Report
|
Fiscal 2001
|
Fiscal 2005
|
Fiscal 2009
|
Fiscal 2010
|
New York Cityunemployment rate (June 2001, June 2005, June 2009, June 2010)
|
5.6%
|
6.2%
|
7.2%
|
10.1%
|
Visitors to New York City (CY 01, 04, 08,09)
|
35,152,000
|
39,900,000
|
47,100,000
|
45,600,000
|
Projects and proposals completed and presented to the public by the City Planning Commission
|
12
|
32
|
35
|
35
|
Construction jobs filed with the Department of Buildings
|
57,172
|
69,373
|
64,442
|
60,235
|
- New buildings
|
5,047
|
7,602
|
3,039
|
1,427
|
- Alteration I (major renovation)
|
6,083
|
8,185
|
4,924
|
4,181
|
- Alterations II and III (minor renovation)
|
46,042
|
53,586
|
56,479
|
54,627
|
Building permits issued or renewed
|
87,378
|
110,058
|
116,898
|
111,218
|
New Housing Marketplace Plan - cumulative number of housing units started
|
NA
|
28,550
|
93,916
|
108,683
|
New Housing Marketplace Plan - cumulative number of housing units completed
|
NA
|
23,164
|
77,361
|
94,235
|
Cumulative projected jobs committed in connection with closed NYC Industrial Development Agency contracts (cumulative from Fiscal 2004)
|
NA
|
43,261
|
76,326
|
76,557
|
CumulativeCitytax revenues generated in connection with closed NYC Industrial Development agency contracts ($ millions) (cumulative from Fiscal 2004)
|
NA
|
$7,309.0
|
$10,782.5
|
$10,813.0
|
Newly certified businesses in Minority/Women Owned Business Program
|
97
|
362
|
611
|
636
|
Workforce1 job placements
|
NA
|
6,195
|
19,386
|
29,456
|
License Law compliance rate
|
NA
|
78%
|
89%
|
90%
|
MEDIA CONTACT:
Stu Loeser / Marc La Vorgna
(212) 788-2958
|
|
|
|
|