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FOR IMMEDIATE RELEASE
PR- 400-10
September 20, 2010

MAYOR BLOOMBERG RELEASES FY 2010 MAYOR'S MANAGEMENT REPORT

Despite Fiscal Constraints, City Maintaining or Improving Performance in Most Areas Compared to Last Year

Nearly Every Category Remains Improved Compared to 2001

Data on Customer Service Measures for Individual Agencies Added, Continuing Improvement of the Management Report

Mayor Michael R. Bloomberg today released the Mayor’s Management Report (MMR) for Fiscal Year 2010. The report provides an overview of the performance of City agencies in delivering core services, and sets performance goals for Fiscal Year 2011. The report shows that the effective delivery of key services to New Yorkers has generally been maintained, and in some cases enhanced, despite spending reductions implemented to close budget deficits caused by the national economic downturn. The report compares year-over-year performance, and compares many performance indicators from Fiscal Year 2001 – the last full fiscal year prior to the start of the Bloomberg Administration – as a baseline wherever the data is available. Comparisons to the 2001 baseline show an overwhelming positive record of improvements in service delivery.

“We’ve implemented eight rounds of spending cuts over the last three years and this latest management report once again demonstrates the City’s ability to maintain or improve services in most areas during a time of fiscal constraint,” said Mayor Bloomberg. “We also continue to refine and improve the report, in order to more accurately reflect how we are serving New Yorkers and to hold agencies accountable for performance.”

This year’s management report includes, for the first time, data on standardized customer service measures for individual agencies. Customer service measures include: average response time to e-mails and  correspondence; average phone pickup time for agency call centers; the number of requests handled by agencies for interpretation in a language other than English; and the number of agency customers responding to satisfaction surveys. Additionally, results of the Mayor’s Office of Operations’ Customers Observing and Reporting Experiences Program, where “secret shoppers” rate the quality of agency walk-in facilities, are listed for the 25 agencies that provide walk-in services.

The Mayor’s Management report continues to expand the amount of 311 data available in the report. Agencies that handle service requests directly from 311 now report the top five request categories, the time needed to take appropriate action, and the percentage of actions taken within the targeted time frame for each category. Overall, calls to 311 rose to more than 18.6 million, 1.5 percent greater than the prior fiscal year. Complaints about noise continued to be the single most frequent topic for 311 customers.

The MMR is one of two complementary sources of information on New York City agency performance. The Citywide Performance Reporting (CPR) system, an online interactive dashboard, has greatly enhanced access to data on services by providing monthly updates for the majority of the City’s most critical performance indicators. Launched in February 2008, CPR includes data from the same City agencies and covered organizations that are represented in the MMR. CPR Agency Performance Reports are part of the City’s NYCStat web page, which provides one-stop shopping for all essential data, reports and statistics related to City services and can be accessed at www.nyc.gov.

Long-term and short-term trends for more than 130 key performance indicators detailed in the Fiscal 2010 Mayor’s Management Report are listed below. Wherever data is available, figures are presented for Fiscal Years 2001, 2005, 2009 and 2010. The Fiscal Year 2005 data is included since new metrics are frequently created and a number of critical metrics in the report did not exist in 2001. To view the full report, visit www.nyc.gov.  

Public Safety

Critical Indicator Performance Report

Fiscal
2001

Fiscal
2005

Fiscal
2009

Fiscal 2010

Major felony crime

172,646

136,491

110,828

105,702

Murder and non-negligent manslaughter

632

537

473

494

Forcible rape

1,394

1,243

762

860

Robbery

29,796

24,243

20,641

18,794

Felonious assault

24,803

17,728

16,112

16,906

Burglary

34,982

25,221

19,584

19,617

Grand larceny

48,811

48,360

41,468

38,295

Grand larceny auto

32,228

19,159

11,788

10,736

Major felony crime in housing developments

6,394

5,112

4,275

4,090

Major felony crime in transit system

4,076

3,383

2,196

2,060

Average response time to all crimes in progress (minutes)

10.1

7.2

7.3

7.5

Average response time to structural fires (minutes:seconds)

4:16

4:31

4:05

3:59

Combined response time to life-threatening medical emergencies by ambulance and fire units (minutes:seconds)

6:00

5:58

5:45

5:47

Civilian fire fatalities

107

92

78

67

Serious fires per 1,000 structural fires

NA

116

97

92

School safety incidents
 - Seven major felonies in schools

19,397
1,575

16,093
1,314

10,304
902

9,495
839

Traffic fatalities

386

300

276

259

Overall traffic crashes

NA

172,362

177,996

183,278

Counterterrorism training (hours)

21,928 1

347,607

363,617

320,071

Population in City jails (average daily)

14,490

13,576

13,362

13,049

Construction-related incidents

NA

214 2

543

649

Construction-related injuries

NA

87 2

233

254

Construction-related fatalities

NA

11 2

5

5

 1 Fiscal 2002 data
2 Fiscal 2006 data

Quality of Life 

Critical Indicator Performance Report

Fiscal 2001

Fiscal 2005

Fiscal 2009

Fiscal 2010

Streets rated acceptably clean

85.9%

91.5%

95.8%

95.3%

Catch basin backup resolution time (days)

8.7

6.5

7.0

8.4

Sewer backup resolution time (hours)

4.2

5.8

5.6

5.8

Water main breaks

523

515

513

360

Number of potholes repaired

121,331

216,107

224,648

295,297

Average time to close a pothole work order were repair was done (days)

NA

NA

4.1

5.6

Parks rated acceptable for overall condition

85%

87%

82%

83%

Parks rated acceptable for cleanliness

91%

92%

90%

88%

Total recreation center attendance

3,103,009

3,001,688

3,193,646

3,271,198

Total Library attendance (000)

 NA

37,615

45,713

44,035

Average time to close emergency complaints in non-public housing (days)

NA

NA

12.1

12.0

Total non-public housing violations issued (000)

322.3

482.7

532.5

495.7

Total non-public housing violations removed (000)

359.4

494.9

706.5

608.2

Average time to resolve elevator outages in public housing (hours)

NA

9.6 1

11.4

13.1

Average outage per elevator per month in public housing

NA

NA

1.12

1.15

Pestcontrol complaints to DOHMH (000)

19.4

31.6

22.1

21.6

Restaurants inspected

98.8%

100.0%

99.1%

99.7%

Food service establishments that fail initial inspection

13.9%

17.5%

24.3%

21.0%

DEP 311 noise inquiries

NA

66,165

77,082

66,227

Average days to close noise complaints (DEP)

NA

18.7

17.7

15.3

Noise violations (combined DEP & NYPD)

5,452

20,800

16,219

19,502

Quality of Life summonses (NYPD)

526,080

678,234

544,213

556,637

1 Fiscal 2006 data 

Public Health

Critical Indicator Performance Report

Fiscal

2001

Fiscal 2005

Fiscal 2009

Fiscal 2010

Infant mortality per 1,000 live births (CY)

6.1

6.1

5.5

5.3

HHC Prenatal patients retained in care through delivery

81.3%

89.0%

89.2%

86.5%

Hospitalizations for asthma per 1,000 children aged 0-14 (CY)

6.2

6.5

5.2

4.9

HHC Emergency room revisits for asthma (CY)

 

 

 

 

- Adult asthma patients

7.5%

6.9%

4.7%

5.1%

- Pediatric asthma patients

4.0%

3.5%

3.3%

3.2%

Children in the public schools who have completed required immunizations

93.0%

97.4%

98.8%

98.8%

New lead poisoning cases – children aged 6 months to 6 years

5,271

2,993

1,455

1,398

Children with Early Intervention service plans (CY) (000)

14.5

17.6

17.7

16.9

New adult AIDS cases diagnosed (CY)

5,149

4,364

3,124

2,739

Syphilis cases

188

646

1,075

978

New tuberculosis cases reported and confirmed (CY)

1,261

1,039

895

760

Deaths from unintentional drug overdose (CY)

909

855

736

698

Percent of adults who smoke (CY)

21.7 % 1

18.4%

15.8%

15.8%

Persons enrolled in public health insurance (000)

1,608.7

2,591.3

2,704.9

2,843.6

 Average time spent by patient for an HHC primary care visit (minutes) - Adult medicine

NA

60

60

59

 Average time spent by patient for an HHC primary care visit (minutes) - Women's health

NA

65

60

61

 Average time spent by patient for an HHC primary care visit (minutes) - Pediatric medicine

NA

63

61

58

1 Three-year average for CY99-01.
Indicators with the notation “(CY)” compare data for calendar years 2001, 2004, 2008 and 2009.

Education 

Critical Indicator Performance Report

School Year

2000-01

School Year

2004-05

School Year

2008-09

School Year

2009-10

Students in grades 3-8 meeting or exceeding standards in:

 

 

 

 

- English Language Arts

39.0%

51.8%

68.8%

42.4%

- Math

34.0%

52.9%

81.8%

54.0%

Students in grades 1-9 promoted

94.6%

95.9%

97.7%

NA

Students in high school graduating class with a 65 - 100 passing score on the Regents Exam in:

 

 

 

 

- English

54.3%

68.2%

84.6%

NA

- Math

56.6%

65.7%

80.6%

NA

- U. S. history and government

59.0 % 1

62.7%

82.1%

NA

- Global history

60.0 % 1

66.7%

72.5%

NA

- Science

58.3 % 1

68.8%

76.1%

NA

NYSED high school graduation rate:  Percent of all students in cohort graduating from high school in 4 years

NA

46.5%

59.0%

NA

 NYSED high school dropout rate: Percent of students with disabilities in cohort graduating from high school in 4 years

NA

17.1%

24.7%

NA

School safety incidents (FY 02, 05, 09, 10)

19,397

16,093

10,304

9,495

Schools that exceed capacity - Elementary schools

48.5%

28.6%

28.0%

NA

- Middle schools

31.1%

19.5%

12.0%

NA

- High schools

58.3%

48.0%

37.0%

NA

New schools and additions constructed - cumulative from Fiscal 2001

NA

53

137

163

Average Class Size (end of October) 2         - Kindergarten

21.1

20.8

20.7

21.7

 - Grade 1

22.1

21.7

21.3

22.0

 - Grade 2

22.3

21.2

21.4

22.2

 - Grade 3

23.0

21.5

21.9

22.5

 - Grade 4

26.0

24.3

23.4

24.4

 - Grade 5

27.4

26.2

24.2

24.8

 - Grade 6

27.7

26.7

25.6

26.1

 - Grade 7

28.3

28.0

26.5

26.8

 - Grade 8

28.2

28.0

26.8

27.5

1 Figures reflect School Year 2001-02 for U.S. history and government and Global history, and School Year 2002-03 for Science.
2 Figures reflect School Year 2001-02 for average class size, as comparable data for School Year 2000-01 is not available.

Human Services 

Critical Indicator Performance Report

Fiscal
2001

Fiscal
2005

Fiscal
2009

Fiscal
2010

Cash assistance recipients (000)

497.1

416.2

346.1

346.3

Percent of active cash assistance caseload who are placed into jobs

32%

26%

24%

22%

Percent of cash assistance recipients placed into jobs as compared to monthly goal (Calendar year-to-date)

NA

93.0%

95.4%

99.0%

Cash assistance cases who retained employment income 180 days after being placed in a job (FY 2006, 2009, 2010)

NA

80.6%

80.3%

80.4%

Persons receiving food stamps (000)

836.2

1,086.2

1,502.4

1,731.9

- Food stamp recipients who are not on cash assistance (000)

218.1

435.9

860.1

1071.0

Domestic Violence emergency beds

1,450

1,955

2,144

2,208

Child support collected ($ millions)

$446.9

$546.5

$671.3

$686.4

Child abuse / neglect reports (# of State Central Register intakes)

57,224

50,309

64,748

65,114

Children in substantiated investigations of abuse/neglect with repeat substantiated investigations within a year

8.9%

11.5%

14.7%

16.9%

Abuse/neglect reports responded to within 24 hours of receipt from the State

97.0%

96.4%

97.6%

95.8%

Average child protective specialist caseload

12.9

11.5

9.3

9.1

Children receiving contract preventive services

23,855

28,781

31,752

29,945

Children in foster care (average)

30,858

18,968

16,439

15,895

Abuse / neglect reports for children in foster care and child care

1,976

1,330

2,366

2,548

Children who re-enter foster care within a year of discharge to family

8.6%

8.7%

14.1%

11.0%

Children entering foster care who are placed with relatives

19.9%

21.4%

24.5%

25.0%

Children eligible for adoption who are adopted

64.1%

76.7%

73.1%

64.9%

Average time to complete adoption, in years

3.5

3.4

3.2

3.2

Runaway and homeless youth served through crisis beds

1,642

1,707

1,713

1,489

Runaway and homeless youth served through independent living beds

184

306

275

294

Unsheltered individuals estimated to be living on the streets, in parks, under highways, on subways, and in public transportation stations in NYC

NA

4,395

2,328

3,111

Average number of families in shelters per day

5,563

8,623

9,224

9,938

Average number of single adults in shelters per day

7,187

8,474

6,526

7,167

Families placed in permanent housing

3,349

6,772

8,810

9,871

Families placed in permanent housing who return to DHS shelters within a year

2.7%

1.0%

3.3%

4.1%

Single adults placed in permanent housing

5,532

6,022

9,107

7,573

Single adults placed in permanent housing who return to DHS shelters within a year

17.2%

9.9%

12.9%

12.1%

Units of supportive housing available to persons with severe mental illness (000)

10.5

13.3

15.9

17.3

Lunches served daily in senior centers

29,240

28,655

27,951

27,046

Meals per day delivered to seniors at home

14,549

14,635

15,540

15,127

Hours of home care services provided to seniors (000)

1,476.8

1,579.7

1,534.7

1,618.1

Summer Youth Employment Program participants (Summer 2001, Summer 2004, Summer 2008, Summer 2009)

49,848

41,608

43,113

52,255 1

 1 SYEP participants fell to 35,612 in Summer 2010 due to federal and State funding reductions. 

Economic Development 

Critical Indicator Performance Report

Fiscal 2001

Fiscal 2005

Fiscal 2009

Fiscal 2010

New York Cityunemployment rate (June 2001, June 2005, June 2009, June 2010)

5.6%

6.2%

7.2%

10.1%

Visitors to New York City (CY 01, 04, 08,09)

35,152,000

39,900,000

47,100,000

45,600,000

Projects and proposals completed and presented to the public by the City Planning Commission

12

32

35

35

Construction jobs filed with the Department of Buildings

57,172

69,373

64,442

60,235

- New buildings

5,047

7,602

3,039

1,427

- Alteration I (major renovation)

6,083

8,185

4,924

4,181

- Alterations II and III (minor renovation)

46,042

53,586

56,479

54,627

Building permits issued or renewed

87,378

110,058

116,898

111,218

New Housing Marketplace Plan - cumulative number of housing units started

NA

28,550

93,916

108,683

New Housing Marketplace Plan - cumulative number of housing units completed

NA

23,164

77,361

94,235

Cumulative projected jobs committed in connection with closed NYC Industrial Development Agency contracts (cumulative from Fiscal 2004)

NA

43,261

76,326

76,557

CumulativeCitytax revenues generated in connection with closed NYC Industrial Development agency contracts ($ millions) (cumulative from Fiscal 2004)

NA

$7,309.0

$10,782.5

$10,813.0

Newly certified businesses in Minority/Women Owned Business Program

97

362

611

636

Workforce1 job placements

NA

6,195

19,386

29,456

License Law compliance rate

NA

78%

89%

90%







MEDIA CONTACT:


Stu Loeser / Marc La Vorgna   (212) 788-2958




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