FOR IMMEDIATE RELEASE
September 29, 2009
MAYOR BLOOMBERG RELEASES FY 2009 MAYOR'S MANAGEMENT REPORT
Report Reflects Success in Maintaining or Enhancing Services
New Citywide Customer Service Statistics are Introduced
Mayor Michael R. Bloomberg today
released the Mayor’s Management Report (MMR) for Fiscal Year 2009. The report gives an overview of the
performance of City agencies in delivering a wide array of services and sets
performance goals for Fiscal Year 2010.
The report shows that the efficiency and effectiveness of services
provided to New Yorkers have generally been maintained or improved.
“This year’s report is particularly telling, because it shows that even
with massive budget shortfalls caused by a nationwide economic downturn, we can
continue to make government more effective by finding innovative ways to do more
with less,” said Mayor Bloomberg.
The Fiscal Year (FY) 2009 MMR
includes new indicators that track citywide customer service performance.
Developed by the Mayor’s Office of Operations, the new indicators include the
number of customers interacting with the City, and track relevant measures of
customer service performance. The
new standards reported this year will establish a baseline against which
agencies can evaluate their customer service performance going
In addition to agency performance
statistics, the MMR shows information generated by the 311 Customer Service
Center. Calls to 311 rose to
more than nearly 18.4 million, 21 percent greater than the prior fiscal year.
Complaints about noise continued to be the single most frequent topic for 311
The MMR is one of two complementary sources of
information on New York City agency performance. The Citywide Performance
Reporting (CPR) system, an
online interactive dashboard, greatly enhances access to data on services, and
provides monthly updates for the majority of the City’s most critical
performance indicators. Launched in February 2008, CPR includes data from the
same City agencies and organizations that are represented in the MMR. CPR Agency
Performance Reports are part of the City’s NYCStat
web page, a one-stop shop for all essential data, reports and
statistics related to City services.
To accompany release of the Fiscal
2009 MMR, a new feature has been added to the CPR online tool to make it even
more user-friendly and provide an added dimension to the data and information.
CPR Agency Performance Reports now provide a geographical mapping feature for
selected key measures to show data breakdowns by borough, district or precinct,
as applicable. Examples of measures that offer this added feature include the
seven major felony crimes reported by the Police Department; acceptably clean
street ratings, and recycling diversion rates, within Sanitation Districts;
grade-level performance in reading and math for the Department of Education; and
infant mortality rates reported by the Department of Health and Mental Hygiene.
The new mapping feature for CPR will be available by October
To view the full 2009 MMR, monthly
data from CPR or any other information made available on NYCStat, visit
The following highlights some of the
information about agency performance in the Fiscal 2009 MMR. Unless otherwise
noted, the trends described below compare Fiscal 2008 (July 2007 through June
2008) with Fiscal 2009 (July 2008 through June 2009).
- Crime was down:
Major felony crime decreased, dropping by 7 percent from 119,052 in Fiscal
2008 to 110,828 in Fiscal 2009. Based on preliminary FBI crime statistics for
Calendar 2008, New York City remains the safest large city, with the lowest
rate of crime among the ten largest U.S. cities.
were at historically low levels: Murder and non-negligent manslaughter
decreased by 8 percent, from 516 in Fiscal 2008 to 473 in Fiscal 2009. For the
first time since fiscal year records were kept, there were fewer than 500
murders in New York City.
- Major felony crime decreased in transit and public housing:
Major felony crime in the transit system fell by 6
percent, from 2,346 in FY 2008 to 2,196 in FY 2009. Major felony crime in
public housing developments decreased by 9 percent, from 4,686 in FY 2008 to
4,275 FY 2009.
times to all crimes in progress remained stable: NYPD average response times to
all crimes in progress was 7.3 minutes in FY 2009, the same as in FY
- Complaints concerning police officers
increased: The Civilian Complaint Review Board received
7,661 complaints about alleged police officer misconduct in FY 2009, an
increase of 2 percent from 7,488 complaints in FY 2008.
fire fatalities were at historic low levels: The number of civilians dying in fires
decreased by 8 percent, from 85 in FY 2008 to 78 in FY 2009.
Department field inspections increased: FDNY field force inspections increased by 9
percent, from 56,383 in FY 2008 to 61,732 in FY 2009. Fire prevention staff
inspections completed decreased by 1.5 percent, from 162,474 in FY 2008 to
159,961 in FY 2009 due to vacant inspector positions that are currently being
fire response time was faster: FDNY responded to structural fires on average in 4
minutes and 5 seconds citywide in FY 2009, 17 seconds faster than in FY 2008.
Structural fire response time improved in each of the five boroughs due
primarily to the new dispatch policy put into effect June 2008.
- Medical emergency response times were
mixed: Fire units responded to life-threatening medical
emergencies on average 4 minutes and 14 seconds in FY 2009, 5 seconds faster
than in FY 2008. Ambulance response time to life-threatening medical
emergencies was on average 6 minutes and 40 seconds in FY 2009, 1 second
slower than in FY 2008 due to an increase in flu-related calls during the
- Traffic fatalities decreased:
due to traffic accidents decreased 8 percent from 300 in FY 2008 to 276 in FY
- Repair times for traffic signals
were slightly longer, but signs were repaired slightly faster: The average time to fix a traffic
signal increased to 4.3 hours from 4 hours, while repairs to priority signs
were completed in 1.6 days versus 1.9 days last year.
- Construction-related fatalities declined, but
reports of construction-related incidents and injuries increased: The Department of
reported an 80 percent decline in the number of
fatalities, from 25 in FY 2008 to 5 in FY 2009; however, reports of
construction-related incidents climbed to 543 from 474, and reported injuries
increased to 233 from 167.
construction inspections were completed. Constructions inspections increased by 5.8
percent to 242,483, but inspector productivity decreased to 9.5 from 9.9
percent in FY 2008.
streets were the cleanest in 35 years: For the fifth year in a row, the annual rating of
acceptable street cleanliness exceeded 90 percent. The citywide rate of
acceptably clean streets rose slightly from 95.7 percent in FY 2008 to 95.8
percent in FY 2009.
- Calls to 311
increased: The 311 Customer Service Center received 21 percent more calls,
from 15.2 million calls in FY 2008 to 18.4 million in FY 2009. Callers waited
on average to speak to a 311 representative and 88 percent of calls were
answered in 30 seconds or less in FY 2009.
- More potholes were repaired but pothole work
order repair time grew longer: The number of potholes repaired rose
by 7 percent, from 210,032 in FY 2008 to 224,648 in FY 2009. On average, the time to close a
pothole work order where a repair was completed increased to 4.1 days from 2.7
- Street pavement ratings
improved: The percent of
streets rated in good condition rose to 70.9 percent from 66.4 percent in FY
2008. The Department of Transportation resurfaced a record 1,006.9 lane miles
in FY 2009.
- Inspections of street work continued on
upward trend: The Department of Transportation’s
inspections of permitted street work increased by nearly 14 percent to
606,785. The percent of work
rated satisfactory rose by one point to 78 percent. An additional 223,352 inspections of
street work were conducted after construction had been completed to determine
if contractors had properly restored the street.
- The City’s three-year bike lane mile plan was
completed: The Department of Transportation added 88.7
bicycle lane miles in FY 2009, reaching its broader three-year goal of
installing 200 bike lane miles citywide.
- Ratings for parks were mixed: Overall acceptability
ratings for park cleanliness were essentially the same at 90 percent, but
cleanliness ratings of large parks declined slightly to 77 percent, continuing
a downward trend. After
increasing by two points last year, overall condition ratings fell by four
points to 82 percent.
- Tree planting and pruning remained
high: For the second year, more than 21,000
trees were planted and more than 75,000 trees were pruned.
- Recreation center membership and attendance
grew by more than 14 percent: Membership at the Department
of Parks and Recreation
’s centers grew by 14.3 percent to 169,301,
and attendance increased by 14.9 percent to 3,193,646.
- Noise complaints and violations dipped and
response time was faster: The Department of Environmental
Protection received 39,371 noise complaints, a decrease of 20 percent, and
issued 2,559 violations, a drop of 25.2 percent. On average the Department closed complaints
in 17.7 days compared to 18.7 days in FY 2008.
- Per capita water consumption and average
in-City water consumption were at record low levels: Per
capita water consumption and average in-City water consumption declined by 6.8
percent to the lowest levels in more than a decade.
- Construction activity under the New Housing
Marketplace Plan (NHMP) slowed, but long-term goal remained on schedule:
2009 construction started on 12,500 units, reaching 97 percent of the annual
target, and was completed on 12,914 units, or 82 percent of the year’s
plan. During NHMP’s six years of implementation,
construction has started on 93,916 units, more than half the overall goal of
- Housing complaints increased, but response
times were quicker: The number of complaints to the Department of Housing Preservation and
grew by 4.4 percent, with increases in
both the emergency and nonemergency categories. However, due largely to a 13.8 percent
jump in the number of inspections, response times were quicker. The average time to close emergency
complaints improved by 4.3 days to 12.1 days, and nonemergency complaints were
closed in 30 days compared to 39.9 days in FY 2008. The total number of violations issued
climbed by 10.1 percent, from 483,578 in FY 2008 to 532,497 in FY
- Housing Authority
elevator repair times were slower: Average time to resolve elevator
service requests in public housing rose from 10.4 hours in FY 2008 to 11.4
hours in FY 2009. The percent of time that elevators were in service declined
slightly from 98.2 percent to 98.1 percent.
- Lead complaints
continued to trend down:
Department of Housing Preservation and Development received 40,114 complaints
regarding conditions that may cause a
lead-based paint hazard compared to 43,021 complaints in FY 2008 and 46,033
the year before.
- Decisions on parking
ticket hearings-by-mail/web were issued more quickly: Turnaround
time for parking ticket hearings-by-mail/web decreased by more than a quarter,
from 43 days in FY 2008 to 31.4 days in FY 2009.
- English and Math achievement levels
improved strongly: The percent of students in grades 3 to 8 meeting
or exceeding standards in English Language Arts increased by more than 11
percentage points to 68.8 percent in School Year 2009-2009. Students in grades
3 to 8 meeting or exceeding standards in Math increased by 7.5 percentage
points to 81.8 percent.
- Class size increased slightly: For
the 2008-09 School Year average class size increased slightly overall. All
grades except 4th grade
saw slight increases in class size.
- Regents exam scores rose:
Data is now available for Regents examination performance for the 2007-08
School Year. The percent of students in the graduating class with a 65 to 100
passing score on the Regents examination increased in all five subject areas.
- Graduation rate improved:
The four-year graduation rate for general education high school students rose
to 60.7 percent for the 2007-08 School Year. The rate has risen steadily since
2002. The City’s Department of Education and the New York State Education
Department now use a shared methodology to calculate graduation and dropout
- Parent coordinators continued to provide
assistance: Parent coordinators assigned to the public schools
responded to more than two million phone calls in the 2008-09 School Year, an
increase of 28 percent compared to the previous year. Parents receiving
assistance from coordinators on a walk-in basis increased slightly, by 2
percent, while parents attending parent coordinator workshops and the number
of workshops held declined by 5 percent and 8 percent, respectively.
of school space continued: A total of 14,329 new student seats
were added in FY 2009, slightly more than planned. This was the most new
school seats provided in four years. The Department of Education
School Construction Authority plan to add 17,046 new student seats in the
- School safety continued to improve:
Major felony crime in schools decreased by 13 percent, from 1,042 in
FY 2009 to 902 in FY 2009.
- Indicators of the street homeless
population declined: The Homeless Outreach Population Estimate
(HOPE) showed a 30 percent drop in the estimated number of unsheltered
individuals living in New York City, from 3,306 in FY 2008 to 2,328 in FY
2009. Average daily census figures in the City’s homeless shelters declined by
1 percent and 3 percent for adult families and single adults respectively,
while the census for families with children increased by 5 percent.
- The number of families placed into
permanent housing increased overall: Placements of
homeless adult families into permanent housing declined to 1,094 in FY 2009, 6
percent fewer than the prior year. At the same time, the number of families
with children placed into permanent housing rose to 7,716, up 20 percent from
FY 2008. The improvement for children with families reflects the Department of Homeless Services
’ work with clients at family facilities to prepare them for
placement into permanent housing, and the implementation of Advantage NY, the
Department’s new rental assistance program, in late FY 2007.
time to child abuse and neglect reports was the fastest since FY 2000: The
percentage of abuse and neglect reports responded to within 24 hours of
receipt by the Administration for Children's
increased from 97.3 percent in FY 2008 to 97.6 percent in FY 2009, the best
reported in the Mayor’s Management Report since FY 2000.
protective worker caseloads were reduced: The average number of child abuse and
neglect reports handled by each caseworker was reduced from 11.0 to
- Foster care population declined: The average number of children in foster care was 16,439 in FY
2009 compared to 16,701 in FY 2008.
- The number of people receiving cash
assistance increased slightly: The number of persons receiving cash
assistance increased by 1 percent to approximately 346,100 at the close of in
FY 2009. This population has decreased 32.7 percent since December 2001 to the
lowest number of cash assistance recipients since December 1963. This
reduction reflects the Human Resources Administration’s continued welfare
reform efforts designed to engage recipients in work and work-related
activities, enhancing their ability to obtain employment and maximize their
number of persons receiving food stamps increased: The number of persons receiving food
stamps increased by 21 percent. Among these recipients, the number of non-cash
assistance persons receiving food stamps increased 41.6 percent
- Resources and program participation for
domestic violence victims remained stable: Emergency
beds made available for victims of domestic violence by the Human Resources Administration
did not change during FY 2009, remaining at 2,144 beds. The
monthly average of individuals participating in HRA’s nonresidential domestic
violence programs rose from 3,209 in FY 2008 to 3,271 in FY 2009, and has
doubled since FY 2003.
working families were living in public housing: In FY
2009, 64 percent of applicants placed in public housing were working families,
and more than 46 percent of public housing residents are now working
- Day care site inspections and complaints
decreased: The number of initial site inspections of day care
facilities monitored by the Department of Health and
14 percent, from 18,695 in FY 2008 to 15,989 in FY 2009. Day Care site
complaints received by the Department decreased 2 percent over this period,
from 1,554 in FY 2008 to 1,525 in FY 2009.
- Adult asthma patients needed fewer emergency room visits while
pediatric patients needed slightly more visits in public hospitals:
of emergency room revisits within seven days of discharge for adult asthma
patients decreased from 5.2 percent in FY 2008 to 4.7 in FY 2009, while the
revisit rate for pediatric asthma patients increased from 3.1 percent to 3.3
percent. The Health and Hospitals Corporation’s Asthma Initiative, combined
with facility-specific asthma programs, emphasize close monitoring of asthma
infant mortality rate increased slightly: The rate of infant deaths per thousand live births
increased from 5.4 in Calendar 2007, the lowest rate ever recorded in New York
City, to 5.5 in Calendar 2008. Department of Health and Mental Hygiene efforts
to reduce infant mortality include numerous programs for new mothers, and an
ongoing focus on City neighborhoods with high mortality rates.
- Lead poisoning cases continued to
decline: For children
under 18 years old, the number of new cases requiring environmental
intervention for lead poisoning decreased by 14 percent, from 584 in FY 2008
to 503 in FY 2009. For those from 6 months to less than 6 years old, the number of new lead poisoning cases with blood lead
levels greater than or equal to 10 micrograms per deciliter declined by
approximately 20 percent from FY 2008 to FY 2009.
- Health Department refocused
exterminations: The number of pest control exterminations declined by 52
percent, from 60,000 in FY 2008 to approximately 29,000 in FY 2009. The
Department is focusing on exterminations of private properties rather than
catch basins. Since private property exterminations are more time intensive,
the overall number of sites exterminated declined.
- HIV/AIDS mortality was lower: The number of New Yorkers who die from HIV/AIDS continued to
decline in Calendar 2008, to 1,073. This represents a reduction of 4 percent
since the prior year and 26 percent compared with Calendar 2004.
- The trend in syphilis cases continued to
rise: Syphilis cases increased by 13 percent
in FY 2009, from to 965 to 1,079. The Department of Health and Mental Hygiene
continues efforts to increase case-finding and heighten community involvement
and awareness regarding the need for screening and symptom
- Tobacco use declined: The proportion of adult New Yorkers who
smoke was 15.8 percent in Calendar 2008, a decrease from 16.9 percent the
- Consumer complaint processing times were much
faster: The Department of Consumer Affairs
received and resolved fewer complaints, closing
5,521 complaints in FY 2009 compared to 7,612 in the prior year. Ninety-five percent of complaints were
processed with 50 days compared to 68 percent in FY 2008, and the median time
to process a complaint improved by more than a third to 23 days.
- Unemployment rate spiked: The City’s unemployment rate rose by 2.3 percentage
points to 7.2 percent, in line with national trends.
- Economic indicators reflected downturn in
value of City funding agreements between the New York City Economic
Development Corporation and non-City entities decreased to $225.6 million in
FY 2009 from $315.3 million in FY 2008.
Third-party investment leveraged as a result of these agreements
dropped to $375 million from more than $4 billion last year, when several
exceptionally large agreements were executed and the national economy was
healthier. New private investment related to the sale/long-term lease of
City-owned property was two-thirds lower than last year at $324.2
- Certifications of Minority and
Women-Owned Enterprise Businesses continued to rise:
Minority and Women-owned Business Enterprise (M/WBE) program certified a
record number of new businesses, 611, compared to 550 last year, bringing the
total to 2,200 certified firms. The overall number of City contracts awarded
to M/WBEs increased by two percent to 5,892. Seventy-eight percent of the
businesses whose M/WBE certification expired in FY 2009 elected to recertify,
an increase of 25 percent in the annual M/WBE recertification rate from the
previous fiscal year.
- Construction permits showed modest decrease:
Although the number of
renewal permits increased by nearly 10 percent, a decrease in the number of
initial permits resulted in a net decrease of 3.8 percent in the overall
number of permits issued by the Department of Buildings. The Department issued a total of
116,898 permits in FY 2009 compared to 121,571 last year, when activity was at
Stu Loeser / Marc LaVorgna