Unveils New Online Tool to Track Potholes and Street Defects Found by SCOUT Teams and New Secret Shopper Program to Test City's Customer Service 09/25/2008 www.nyc.gov © 2008 nyc.gov Unveils New Online Tool to Track Potholes and Street Defects Found by SCOUT Teams and New Secret Shopper Program to Test City's Customer Service 09/25/2008