Office of Labor Relations Office of Labor Relations

Get Adobe PDF Reader
 (required to view PDFs)
Health Benefits
EPO, POS, and PPOs > Aetna QPOS

Aetna Quality Point of Service

The Aetna Quality Point-of-Service Program (QPOS) offers all of the comprehensive benefits of the Aetna HMO plan with the added freedom to "self-refer" -- choose to use out-of-network providers or visit network doctors without a Primary Care Physician (PCP) referral.

Aetna QPOS is available to City of New York employees and non-Medicare retirees residing in:

  • New York (the five boroughs and the following counties: Dutchess, Nassau, Orange, Putnam, Rockland, Suffolk, Sullivan, Ulster, and Westchester)
  • The entire states of Connecticut, Delaware, and New Jersey
  • A number of counties in Georgia, Maryland, Massachussetts, North Carolina, Pennsylvania, and Washington, DC

You can keep your out-of-pocket expense to a minimum when you see your PCP for routine care, and when he or she refers necessary specialty or hospital care. Preventative care exams such as routine Adult Physical Exams/Immunizations, Well-Child Exams/Immunizations are covered at 100%. 

You also have the freedom to go directly to a PCP, specialist or hospital for medically necessary care any time you wish, even out-of-network providers. If you choose that route, you will be responsible for a coinsurance amount of 20% of the customary and reasonable fee; and a deductible -- $250 for those with the Individual plan; $750 for those with the Family plan. Aetna will reimburse you the coinsurance amount of 80% of the customary and reasonable fee. Once you have paid $2,500 in coinsurance on the Individual plan or $7,500 on the Family plan, you will be reimbursed 100% of the customary and reasonable fee for covered charges up to the annual maximum benefit of $250,000. You are responsible for amounts charged in excess of customary and reasonable fees.

Self-referred outpatient mental health care is covered at 50% of the customary and reasonable fee.

Several benefits require that Aetna's precertification program (phone number found on your Aetna ID card) be contacted in order to avoid a substantial reduction in benefits for self-referred care. For example, self-referred Durable Medical Equipment costs exceeding $1,500 must be precertified; a planned self-referred hospital admission must be precertified at least five days in advance.

Certain benefits are covered in-network only: routine physicals; routine pediatric dental; routine GYN exams; infertility services; and the special medical programs listed below.

Additionally, members have access to:

Aetna NavigatorTM, Aetna’s member and consumer self-service website that provides a single source for online health and benefits information 24 hours a day, 7 days a week at Through Aetna Navigator, members can change their primary care physician, replace an ID card, research Aetna’s products and programs, contact Aetna directly and access a vast amount of health and wellness information. Aetna Navigator also includes secure, personalized features for members who register on the site including access to claim and benefit status. Additionally, members can contact their designated member services team and customize their home page to meet their individual health needs.

DocFind®, an online provider list located at; InteliHealth®, an online consumer health information network located at; and Informed Health® Line,a telephonic nurse line available 24 hours a day, 7 days a week.

Aetna Special Medical Programs
Disease Management -- Specific programs are aimed at slowing or avoiding complications of certain diseases through early detection and treatment to help improve outcomes and quality of life. The programs include Low Back Pain, Asthma, Heart Failure and Diabetes.

The Moms-to-Babies™ Maternity Management Program -- A management program to help identify at-risk pregnancies, which are given special attention from nurse case managers.

Natural Alternatives™-- A discount program that offers contracted discounted rates for alternative types of health care (e.g., chiropractors [for chiropractic care not covered under the medical plan], acupuncturists, massage therapists and nutritional counselors), all available without a referral or precertification.

Vision One®Discount Program -- A program that offers significant discounts on eye care needs, such as prescription eyeglasses, contact lenses, non-prescription sunglasses, contact lens solutions and eye care accessories. Members can call 1-800-793-8618 to find the Vision One® locations nearest to them. This benefit is in addition to, not in place of, members’ union welfare fund vision benefits.

Prescription Drugs
An Optional Rider benefit is available for prescription drug coverage with a three-tier copay structure: $10 for generic drugs/30% for formulary drugs/50% for non-formulary drugs, mandatory generic, 30-day supply, available at retail pharmacy.  Mail Order Delivery for prescription drugs is  $20/30%/50% for a 31-90 day supply.  Maximum out-of-pocket expense of $3,000 individual/$9,000 family.  Once maximum is met there are no copays or coinsurance. 

Please see rate chart for payroll and pension deductions.
See the rate page

For More Information
For more details, refer to the City of New York/Aetna Commercial packet. To speak to a customer service representative, call (800) 445-8742, 8:00 am - 6:00 pm, Monday through Friday. You can send your questions in writing to:

99 Park Avenue
New York, NY 10016
Attention: City of New York Department
Visit the Plan Web site


Updated to reflect health plan changes effective January 1, 2008. 


Employee Assistance Programs (EAPs)
EAPs are staffed by professional counselors who can help employees and their eligible dependents handle problems in areas such as stress, alcoholism, drug abuse, mental health, and family difficulties.

 Learn More
Quick Links

 PICA Program
 NYC Employee Blood Program
 Collective Bargaining Agreements
 OPA Web site