Frequently Asked Questions

General
For Employers
For Jobseekers and Employees
For Youth

For Prospective Students And Graduates

 GENERAL

“What is the NYC Office of Human Capital Development?”

The NYC Office of Human Capital Development, or OHCD, is a new entity housed in the Office of the Mayor charged with supporting, strengthening, and advancing the City's workforce development and adult education activities services.

“What is adult education?”

The City's adult education system provides programs and services for adults age 21 or older. Programs and services include free classes in English for Speakers of Other Languages, basic education, vocational education, and workforce development. It involves the work of a variety of City and State agencies, public universities, public libraries, and community-based organizations.

“What is the Workforce Investment Board?

Workforce Investment Boards, known as WIBs, were created by the federal Workforce Investment Act (WIA) in 1998. This act designated that WIBs would be the management bodies that provide strategic planning, policy direction, and oversight of workforce activities at the local level.

“Where can I find classes in English for Speakers of Other Languages (ESOL), basic reading and writing, General Educational Development (GED®) test preparation, career and technical education, or workforce training?

Classes are located throughout the City, in all five boroughs. You can find information about program locations and phone numbers in the Find a Program tool.

 FOR EMPLOYERS

“Where can I find more information about posting job orders, recruiting qualified jobseekers, job training, hiring subsidies, and other workforce-related services for my business?"

NYC Business Solutions: Recruitment and Training
The NYC Department of Small Business Services offers a set of services, including walk-in centers around the city, to help businesses launch, run, or expand operations.

NYC Housing Authority (NYCHA) Office Resident Economic Empowerment and Sustainability (REES)
NYCHA is committed to connecting residents to high-quality, long-term careers and employment opportunities through the REES Zone Model. REES is also able to work with individual employers to identify NYCHA residents who are qualified for specific job opportunities. Find more information about REES here.

NYC Human Resources Administration (HRA): Business Link
HRA / Department of Social Services, Business Link is a critical component of the City’s efforts to move cash assistance recipients into jobs.

NYS Department of Labor: Recruitment Services
Businesses can register with the New York State Job Bank to post, manage, and edit jobs; and access our resume database, all at no cost. The Job Bank maintains an archive of all posted and expired jobs for reposting and reporting purposes.

NYS Department of Labor: On-the-Job Training
On-the-Job Training pairs businesses with the workers you need. These new employees will require training – which only your business can provide – to do the new job. The program covers 50-90 percent of training-related expenses.

“Where is my local NYC Business Solutions Center?”

NYC Business Solutions Center Locations
The NYC Department of Small Business Services offers free services to help businesses start, operate, and expand in New York City. Whether you're an entrepreneur, running a small business or a large corporation, NYC Business Solutions can work for you - for free.

“Where would I find veterans of the armed forces to hire?”

NYC Workforce1 Career Center: Veterans
The NYC Department of Small Business Services operates a dedicated Workforce1 Veterans Career Center, staffed by local veterans. Through this center, veterans can access jobs that meet their needs and those of their families, as well as utilize the valuable skill sets acquired during military service.

“I am doing business in the industrial or transportation sectors. Where can I find a local government representative who can address the specialized needs of my business?”

NYC Business Solutions: Industrial & Transportation
The NYC Department of Small Business Services offers free services toindustrial businesses in New York City.  NYC Business Solutions Industrial & Transportation has representatives serving neighborhoods in all five boroughs. To get the best service possible, please contact a representative serving your neighborhood.

“I am a property developer. Where can I or my employer tenants find more information on recruiting qualified jobseekers from the community surrounding my initiative?”

NYC Economic Development Corporation: HireNYC
HireNYC is a free program that connects the City’s workforce development services to economic development projects. HireNYC staff members collaborate with real estate developers, NYC Economic Development Corporation, and communities to assess business opportunities and the need for jobs.

FOR JOBSEEKERS AND EMPLOYEES

“I was laid off.  How can I start collecting unemployment insurance?”

New York State Department of Labor
The New York State Department of Labor provides temporary financial assistance to the unemployed.

I need a job.  Where can I find employment that reflects my skills, interests, and experience?”

Careers at the City of New York
The City of New York’s official government jobs site provides jobseekers with general career information and links to available jobs and civil service examinations.

CareerZone
CareerZone is a service provided by New York State. It is an online tool that provides users with detailed information about hundreds of possible career choices and required skill sets for those careers.

Employment Services for Cash Assistance Recipients
Employment Services is a service provided by the NYC Human Resources Administration that provides temporary help to individuals and families with social service and economic needs to help them reach self-sufficiency through a work-first approach emphasizing personal responsibility. Find a location.

Job Placement Assistance
The NYC Housing Authority (NYCHA) Office of Resident Economic Empowerment and Sustainability provides job placement assistance to public housing residents by connecting qualified residents to opportunities available at NYCHA, NYCHA’s partners, and private employers. Through the REES Zone Model, public housing residents will also have access to career planning and job readiness workshops, vocational skills training, adult education classes, financial counseling, and job referral services offered by economic opportunity service providers. Find more information about the REES Zone Model here.

NYS Job Bank
The New York State Job Bank is a service provided by the New York State Department of Labor to connect unemployed and other jobseekers to jobs through online postings, job fairs, and other recruitment events. Find a location.

NYC Workforce1 Career Centers
Workforce1 is a service provided by the NYC Department of Small Business Services that prepares and connects qualified candidates to job opportunities in NYC. Find a location.

“I want to start or expand my own business. Where can I take courses on how to start my own business?”

NYC Business Express
NYC Business Express is a one-stop website that makes starting, operating, and expanding a business in NYC clearer, faster, and simpler.

NYC Business Solutions
The NYC Department of Small Business Services offers a set of services, including walk-in centers around the city, to help businesses launch, run, or expand operations.

NYS Small Business Development Centers
The New York State Small Business Development Centers deliver high quality business counseling and training to New Yorkers who want to start a business or improve the performance of an existing business.

“Where can I find job training courses, grants, and other resources to advance my skills and career?”

City University of New York (CUNY)
Whether you are a first-time college applicant, returning to college to complete your degree, pursuing a second degree to change professional fields, or looking to advance your existing career, CUNY offers more than 4000 courses at campuses across all five NYC boroughs.

NYC Housing Authority (NYCHA) Resident Employment Services
The NYC Housing Authority (NYCHA) Office Resident Economic Empowerment and Sustainability offers an array of services to NYCHA residents.

NYC Department of Education (DOE)
DOE’s Office of Adult and Continuing Education offers over 900 tuition-free classes in Adult Basic Education, General Educational Development Test Preparation, English for Speakers of Other Language, and Career and Technical Education for adults age 21 and over.

NYC Training Guide
The NYC Training Guide is a research tool that matches jobseekers with appropriate training programs to promote skills and career advancement. The NYC Training Guide provides detailed information about training courses and providers, enabling individuals to fully consider their training options and decide how a course meets their needs.

NYC Workforce1 Career Centers: Continuing Education and Training Resources
NYC Workforce1Career Centers have locations where you can find answers to many job search questions in the Workforce1 Resource Library.

State University of New York (SUNY): Education Opportunity Centers
SUNY oversees delivery of academic services for developing and acquiring education and skills at the following career counseling and outreach centers in NYC:
Manhattan
Brooklyn
Queens
Bronx

Workforce1 Blog
The NYC Department of Small Business Service Workforce1 Blog provides up-to-date information on NYC job trends and career advice.

Where can I go to improve my reading, writing, and math skills or learn English?”

Learn English (aprenda a hablar inglés)
There are free and low-cost programs all over NYC. The YouCanToo! website lists links to free and low-cost English classes in or around your community.

YouCanToo!
YouCanToo! provides a network for learners to share their stories, connect to one another, and get the tools to reach their educational and career goals. The YouCanToo! website also lists links to free and low-cost classes in or around your community.

“I am a veteran of the military looking for a job. Where can I find resources to help me?”

NYS Department of Labor: Veteran’s Career Services
The New York State Veteran Career Services give veterans priority access to jobs that meet their needs and those of their families.

NYC Workforce1 Career Center: Veterans
The NYC Department of Small Business Services operates a dedicated Workforce1 Veterans Career Center, staffed by local veterans. Through this center, veterans can access jobs that meet their needs and those of their families, as well as utilize the valuable skill sets acquired during military service.

State University of New York (SUNY): Military/Veterans
SUNY enrolls thousands of students with military experience. A variety of benefits encourage college enrollment for veterans and provides financial assistance to make it easier to pursue higher education.

“I am a senior citizen looking for a job. Where can I find resources to help me?”

NYC Department for the Aging (DFTA): Senior Employment Services
DFTA’s Senior Employment Services Unit provides individuals over the age of 55 with training and job placement assistance while they earn a wage through the Senior Employment Services Unit if they meet income eligibility requirements (low- to moderate-income). You can access these services directly by visiting your local Workforce1 Career Center or by calling 311.

“I am an individual with disabilities looking for a job. Where can I find resources to help me?”

Adult Career and Continuing Education Services – Vocational Rehabilitation Office Locations
The New York State Education Department provides adult vocational rehabilitation services to individuals with disabilities and assist with obtaining and maintaining employment

Mayor’s Office for People with Disabilities
The Mayor’s Office for People with Disabilities coordinates with various stakeholders in NYC to ensure people with disabilities have appropriate access to educational and employment resources available through local and state-operated programs.

FOR YOUTH

“I am young and looking for a job or a way to continue my education. Where can I find resources to help me?”

NYC Administration for Children Services (ACS): Employment Initiatives (for youth in foster care)
ACS strives to provide youth between 14 and 21 years of age in foster care with employment readiness and vocational services in order to prepare them for employment.

NYC Department of Education: Career and Technical Education
High schools with Career and Technical Education programs integrate rigorous academic study with workforce skills in specific career pathways. Students participate in programs that meet business and industry standards.

NYC Department of Youth & Community Development: Employment Initiatives
DYCD youth employment programs help young people gain workforce experience and further their education.

NYC Workforce1 Career Centers
Workforce1 Career Centers connect jobseekers, many of them youth, to employers and provide training and placement services to the city’s adult workforce.

NYS CareerZone
CareerZone is an online tool that provides users with detailed information about hundreds of possible career choices and required skill sets for those careers.

NYS Job Bank
The New York State Department of Labor connects the unemployed and other jobseekers to jobs through online postings, job fairs and other recruitment events.

YouCanToo!
YouCanToo! provides a network for learners to share their stories, connect to one another, and get the tools to reach their educational and career goals.

FOR PROSPECTIVE STUDENTS AND GRADUATES

“I’m just starting to think about going back to school.  Where should I start?”

Learn more about New York's colleges and universities, as well as trade and vocational schools, through the New York State Department of Education.

You may also be interested in hearing stories at YouCanToo! of people, maybe very much like you, who have successfully gone back to school to pursue their educational and career goals.

“How can I ever afford going to college?”

There’s a lot of helpful information available about how furthering your education can be made affordable. 

Learn about financial aid offered through the federal government, as well as scholarships, grants, and loans for which you can apply in New York State.

You may also want to explore free financial counseling offered by the NYC Department of Consumer Affairs Office of Financial Empowerment.

“I hear that some schools aren’t licensed.  Yikes!  Which ones are?”

If you’re interested in colleges and universities, check out the New York State Department’s online tool to search all licensed colleges and universities across the state.

If you’re interested in programs that offer trade, vocational, and English for Speakers of Other Languages training, read up on those that are licensed in Manhattan and those licensed in Queens, Brooklyn, the Bronx, and Staten Island.

If you’re interested in becoming a security guard, you can learn more about which training programs in New York State are approved (in PDF).  (You can also find more information about requirements for security guard training.) 

Finally, if you believe you have been subject to fraud, you may be interested in the New York State Attorney General's Consumer Frauds and Protection Bureau.  You can call their hotline at 1-800-771-7755.