consumers and businesses benefit from a fair and vibrant
The New York City Department of
Consumer Affairs (DCA) enforces the City's landmark Consumer Protection Law and
other related business laws throughout New York City. To ensure businesses
comply with the law and consumers are protected, DCA conducts routine
inspections throughout the five boroughs, resolves individual consumer complaints, pursues large-scale litigation, and
conducts administrative hearings. DCA inspection work ranges from checking for
refund policies and proper price posting to performing undercover inspections.
DCA reserves its litigation work for businesses that refuse to comply with
consumer protection regulations, and focuses particular attention on
industry-wide patterns of abuse.
Through targeted outreach, partnerships with community and trade
organizations, and informational materials, DCA educates consumers and businesses
alike about their rights and responsibilities.