Office of Financial Empowerment
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FAQs

General Frequently Asked Questions:
What is the Office of Financial Empowerment (OFE)?
How can OFE help?
Where can I find a Financial Empowerment Center?
What is New York City doing to tackle poverty?
How can I find out about job opportunities at OFE?
How can I contact OFE?
What is the Financial Education Network (FEN)?

Consumer Frequently Asked Questions:
What is the Earned Income Tax Credit (EITC)?
Where can I receive debt help now?
How can I speak with a Financial Empowerment Center counselor?

Provider Frequently Asked Questions:
How can I join the Financial Education Network?

What is the Office of Financial Empowerment (OFE)?
The Office of Financial Empowerment (OFE) is the first local government initiative in the nation with a mission to educate, empower, and protect New Yorkers with low incomes so they can build assets and make the most of their financial resources. Toward that end, OFE seeks to increase access to high-quality, low-cost financial education and counseling; improve access to income-boosting tax credits; connect households to safe and affordable banking and asset-building products and services; and enforce and improve consumer protections to enhance financial stability. Learn more about OFE. You can also download NYC Department of Consumer Affairs Office of Financial Empowerment: A Progress Report on the First Three Years, 2006–2009 or NYC Department of Consumer Affairs Office of Financial Empowerment: A Progress Report, 2010–2013

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How can OFE help?
OFE works to educate, empower, and protect those with low incomes in order to help them get, save, and grow assets. Learn more about OFE Initiatives

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Where can I find a Financial Empowerment Center?
The City's free Financial Empowerment Centers offer financial counseling and coaching. Click here to find a location near you.

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What is New York City doing to tackle poverty?
New York City established the Center for Economic Opportunity to oversee programs that tackle poverty. The Center's mission is to reduce the number of people living in poverty in New York City through the implementation of results-driven and innovative initiatives. Programs are aimed at reducing poverty in three key populations throughout the City: the Working Poor, Young Adults 16-24, and Children 0-5. By drawing from successful examples and bringing together New York's public and private resources, the City can help foster a new confidence in its ability to reduce poverty in a systematic and permanent fashion. Ultimately, by reducing need, rewarding personal initiative, and reaffirming hope, the City strives to create a future that benefits every New Yorker.

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How can I find out about job opportunities at OFE?
Visit our Job Opportunities section for the latest open job positions.

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How can I contact OFE?
You can contact OFE by:

E-mail:
Click here to submit e-mail to OFE

Phone:
Dial 311, New York City's 24-hour Citizen Service Hotline (212-NEW-YORK from outside New York City)

Send mail to:
New York City Department of Consumer Affairs
Office of Financial Empowerment
42 Broadway, 8th floor
New York, NY 10004

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What is the Financial Education Network (FEN)?
OFE has assembled a dynamic network of partners working to provide high-quality financial education and develop innovative asset-building and financial education strategies. Learn more about the Financial Education Network

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What is the Earned Income Tax Credit (EITC)?
The Earned Income Tax Credit (EITC) returns federal, state, and, in New York City, local government dollars to qualifying working families and individuals through either a credit on taxes or as cash refunds. The refund amount varies depending on your income and marital and parental status.
Learn more about the EITC

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Where can I receive debt help now?
For debt and credit help information, visit our Debt & Credit Help Now section.

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How can I speak with a Financial Empowerment Center counselor?
The City’s free Financial Empowerment Centers offer one-on-one financial counseling provided by professional counselors in person or by phone in English, Spanish, and Chinese. You can schedule an appointment at a borough’s main Financial Empowerment Center location or a mobile Center location. Find a Financial Empowerment Center in your neighborhood

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How can I join the Financial Education Network?
Organizations can join the Financial Education Network by submitting an application to the Office of Financial Empowerment. OFE will review the application and contact you with further information.

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