Printer Friendly
Translate Page
Sm Med Lg
Get Adobe Reader
NYC Hazards: Telephone Service Disruptions


While long-term phone service disruptions in New York City are relatively uncommon, they are not unprecedented.

During emergencies, the City has a plan in place for utility companies to share infrastructure. In the event of a widespread phone outage or service disruption, the City may set up pay phone banks, and in extreme cases, vendors may supply cell phones to affected areas.


  • Use your cell phone, or borrow one from a friend or neighbor if possible and call your provider to report an outage.
  • If you have a cordless phone, keep in mind you may lose service during a power outage. It is a good idea to have a phone that does not rely on electricity.
  • Fire alarm boxes will continue to work.

More Resources
Service Outages Information (Verizon)
AT&T Support (AT&T)

Back to Utility Disruptions homepage