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OEM Job Opportunity: Human Services Specialist

Human Services Specialist

Office Title: Human Services SpecialistLevel: I
Civil Service Title: Emergency Preparedness SpecialistJVN #: 017/13/221
Division/Work Unit: Planning and Preparedness-Human ServicesSalary Range: $59,000 $58,000
Work Location: 165 Cadman Plaza East, Brooklyn, NY 11201Hours/Shift: M-F, 9-5
Number of Positions: 1 

This position is grant funded until August 31, 2014, with the possibility of an extension.


The Human Services Emergency Preparedness Specialist reports to the Director of Human Services or his/her designee and writes, amends and operationalizes detailed emergency response plans and supporting materials that describe complex operations to address the human service needs of disaster survivors and helps support the technology components of the Human Services unit's staffing and facilities lists for emergency deployments. The specialist also helps to oversee the deployment of staff to New York City shelters or other facilities during emergencies and to manage the lists of facilities used by the City for human services responses. To accomplish this, the selected candidate will be responsible for a range of planning and preparedness activities including, but not limited to, the following:

  • Coordinating the planning efforts of government agencies and non profit organizations with a role in disaster response to develop planning documents, guides, coordination mechanisms, and exercises
  • Producing preparedness, response & recovery plans in collaboration with the City government agencies, nonprofit sector and the private sector for service coordination, feeding/mass care, unmet needs, disaster mental health, legal services and others as required
  • Helping to oversee and manage sensitive data through NYC's disaster management system as well as manage any other technology tools developed to facilitate human services work
  • Assist in managing and importing voluminous staffing lists for the Costal Storm Shelter Plan and other operations, from numerous agencies into staff deployment, notification and messaging system databases
  • Messaging city emergency staff for preparedness and during emergency activations
  • Identifying locations for potential use in emergency response and maintaining oversight of existing facilities through agency partnerships
  • Representing OEM's interests to its human services partners in all aspects of emergency planning, preparedness and response
  • Any other tasks assigned by the director

The selected candidate will be responsible to staff the City's Emergency Operations Center (EOC) during emergency activations and to work during non-business hours during emergencies. The selected candidate will also participate in drills and exercises and fulfill other duties as assigned by the Director of Human Services or the Assistant Commissioner for Planning and Preparedness.


  1. A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences, or related field, and one year of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire or police or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made, OR,
  2. A baccalaureate degree from an accredited college and two years of satisfactory full-time paid professional experience in one or a combination of the area listed in "1" above; or
  3. A four-year high school diploma or its educational equivalent approved by a state's department of education or a recognized accredited organization and six years of satisfactory full-time professional experience in the areas listed in "1" above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is made.

NOTE: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.


  • Superior written and oral communications skills
  • Experience managing multiple projects in a high pressure work environment
  • Demonstrated ability to deliver complex projects within specified deadlines
  • Superior diplomacy and facilitation skills
  • Experience cultivating productive relationships with key contacts in the Human Services sector
  • High level knowledge and experience using IT and computer software to manage and map data
  • Knowledge and experience working with emergency management technology and systems
  • Data management and data security
  • Spreadsheet formatting and troubleshooting
  • Application troubleshooting and maintenance
  • Knowledge of mass messaging systems
  • Experience applying the concepts, theories, and practices of emergency management to real-world plans that were implemented and tested

To apply:

Current City Employees: Apply via Employee Self-Service (ESS).  Go to Recruiting Activities - Careers and search Job ID# 118918.

Non-City Employees/External Candidates: Apply via NYC Careers. Go to and search Job ID# 118918.

NOTE: Only those applicants under consideration will be contacted.