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OEM Job Opportunity: Human Services Specialist

Human Services Specialist

Office Title: Human Services Specialist Level: 02
Civil Service Title: Emergency Preparedness Specialist JVN #: 017/15/298
Division/Work Unit: Planning and Preparedness/Human Services Salary Range: $60,000 - $70,000
Work Location: 165 Cadman Plaza East, Brooklyn, NY 11201 Hours/Shift: M-F, 9-5
Number of Positions: 1  


The Human Services Specialist reports to the Director of Human Services or his/her designee and writes, amends and operationalizes detailed emergency response plans and supporting materials that describe complex operations to address the human service needs of disaster survivors. The Specialist also acts as the OEM liaison and chair on nonprofit and government planning committees that are convened to address issues around donations management, mass feeding, unmet needs and others and will work with Community Based Organizations (CBOs) to enhance grassroots planning efforts. To accomplish this, the selected candidate will be responsible for a range of planning and preparedness activities including, but not limited to, the following:

  • Coordinating the planning efforts of government agencies and non profit organizations with a role in disaster response to develop planning documents, guides, coordination mechanisms, and exercises
  • Serving as OEM’s representative to NYC Voluntary Organizations Active in Disaster (NYC VOAD) and its committees and efforts
  • Producing preparedness, response & recovery plans in collaboration with the City government agencies, non profit sector and the private sector for service coordination, feeding/mass care, unmet needs, disaster mental health, legal services and others as required
  • Working with and incorporating Community Based Organizations into emergency planning efforts
  • Identifying locations for potential use in emergency response and maintaining oversight of existing facilities through agency partnerships
  • Representing OEM’s interests to its human services partners in all aspects of emergency planning, preparedness and response
  • Any other tasks assigned by the director

The selected candidate will be responsible to staff the City's Emergency Operations Center (EOC) during emergency activations and to work during non-business hours during emergencies. The selected candidate will also participate in drills and exercises and fulfill other duties as assigned by the Director of Human Services or the Assistant Commissioner for Planning and Preparedness.



  1. A master's degree from an accredited college in emergency management, public administration, urban planning, engineering, economics, political science, the physical sciences, or related field, and one year of satisfactory full-time professional experience in one or a combination of the following: emergency management, fire or police or military service, public safety, public health, public administration, urban planning, engineering, or another specialized area to which the appointment is to be made, OR,
  2. A baccalaureate degree from an accredited college and two years of satisfactory full-time paid professional experience in one or a combination of the area listed in "1" above; or
  3. A four-year high school diploma or its educational equivalent approved by a state’s department of education or a recognized accredited organization and six years of satisfactory full-time professional experience in the areas listed in “1” above, at least two years of which must have been in one of those areas, or another specialized area to which the appointment is made.

NOTE: New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.


  • Superior written and oral communications skills
  • Experience managing multiple projects in a high pressure work environment.
  • Demonstrated ability to deliver complex projects within specified deadliness
  • Experience working with nonprofit organizations, community based organizations and government agencies
  • Superior diplomacy and facilitation skills.
  • Experience cultivating productive relationships with key contacts in the Human Services sector.
  • Knowledge of mass messaging systems.
  • Experience applying the concepts, theories, and practices of emergency management to real-world plans

To apply:

Current City Employees: Apply via Employee Self-Service (ESS).  Go to Recruiting Activities - Careers and search Job ID# 168961.


Non-City Employees/External Candidates: Apply via NYC Careers. Go to and search Job ID# 168961.

NOTE: Only those applicants under consideration will be contacted. 

Reasonable Accommodations provided for applicants with disabilities.