Mayor's Office to Combat Domestic Violence  
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NYC Family Justice Center FAQs

General Information
What are the Family Justice Centers (FJCs)?
When did the FJCs open?
How many people do the FJCs help each month?
When are the FJCs open and where are they located?
Do I need to make an appointment for services at a FJC?
Are there special safety precautions at the FJCs?
Are the FJCs accessible for wheelchairs? 

Services Information
What services are available to support me?
Can I bring my children to a FJC?
Can I get services if I do not speak English well?
Do I need to have a Criminal Court case to go to a FJC?
Will the police located at a FJC ask about my immigration status?
Can I make a police report at a FJC?
Can I get criminal and civil legal information at the FJC?
Can I come back to a FJC for follow-up services?
Who are the partner organizations at the FJCs? 

Referral Information
As a service provider, can I refer a client to a FJCs?
If I refer a client to a FJC, how can I follow up?  

Other Information
How can I make a donation or volunteer at the FJCs?
Can I tour a FJC? 

General Information

What are the Family Justice Centers (FJCs)?

The New York City Family Justice Centers (FJCs) are a program of the Mayor’s Office to Combat Domestic Violence. These FJCs provide criminal justice, civil legal and social services in one location. When visiting a Center, victims can meet with a prosecutor, speak with a trained counselor, and apply for housing and financial assistance in just one place. Each FJC has a Children’s Room where children ages 3 and up can play in a safe and supervised space while their parents receive services. Six City agencies and over 30 community based organizations, whose staff collectively speak over 30 languages, work on-site at these FJCs. The Centers also have access to telephonic interpretation services for over 150 languages.
Learn more 

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When did the FJCs open?

The Brooklyn FJC opened in 2005, the Queens FJC opened in 2008, and the Bronx FJC opened in 2010. The Manhattan FJC will open in 2013. Victims in Staten Island can obtain help through OCDV’s Domestic Violence Response Team. 
Learn more about the Staten Island Domestic Violence Response Team 

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How many people do the FJCs help each month?

Each month, the NYC FJCs assist 1,300 clients collectively.

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When are the FJCs open and where are they located?

The FJCs are open Mondays through Fridays from 9:00 am to 5:00 pm. The Bronx FJC is located at 198 East 161 Street. The Brooklyn FJC is located at 350 Jay Street in downtown Brooklyn. The Queens FJC is located at 126-02 82nd Avenue off of Queens Boulevard in Kew Gardens. All FJCs are accessible by public transportation. 
Learn more how to get to a FJC

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Do I need to make an appointment for services at a FJC?

No, you may just walk in to the FJC Monday through Friday 9:00 am to 5:00 pm. In addition, some special programs and appointments are held after 5:00 pm. However, as the FJCs are busy walk-in Centers, if it is your first visit, it is advisable to come in the morning if possible.

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Are there special safety precautions at the FJCs?

Each FJC is located in a building with security to ensure the safety of FJC clients and staff. All visitors must go to the FJC security desk, where they will be asked to go through a metal detector. Visitors should bring picture identification. If you forget your picture identification or do not have a picture ID, services will still be provided but additional security protocols will be followed.

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Are the FJCs accessible for wheelchairs?

Yes, the buildings are wheelchair-accessible, and certain organizations at the FJCs specialize in helping disabled domestic violence victims obtain a range of services, including specialized shelter.

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Services Information

What services are available to support me?

The FJCs provide many criminal justice, civil legal, and social services in one location to victims/survivors of domestic violence, trafficking and elder abuse. Services include safety planning and risk assessment, counseling for victims and their children, civil legal assistance on immigration and family court matters, meeting with a prosecutor, accessing shelter, applying for housing and financial assistance, filing police reports, language interpretation, and a wide-range of self-sufficiency services including English for Speakers of Other Languages (ESOL) classes, financial literacy and counseling, computer skills classes, and many other services.
Learn more about services available (in PDF

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Can I bring my children to a FJC?

Yes, children are welcome at the FJCs. There is an FJC Children’s Room where children ages 3 and older can stay while you receive services on-site. Professional staff in the Children’s Room engage children in fun and organized play activities.  If you utilize the Children’s Room, you will be given a “beeper” during your visit so that the Children’s Room staff can easily maintain contact with you regarding your child.

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Can I get services if I do not speak English well?

Yes, victims can get help at the FJCs regardless of their immigration status or the language they speak. FJC staff can speak more than 30 languages and interpretation services are also available in many other languages.

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Do I need to have a Criminal Court case to go to a FJC?

No. Any victim of domestic violence can utilize services at the FJCs, regardless of whether there is a pending criminal or civil case against the abuser and regardless of whether the victim has separated from their abusive partner.
Learn more about services available (in PDF)

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Will police officers located at a FJC ask about my immigration status?

If you are the victim or witness of a crime and approach the police seeking assistance, New York City police officers, including the ones located at a FJC, will not inquire about your immigration status.
Learn more about NYC’s policy on immigration status 

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Can I make a police report at the FJC?

Yes, an on-site police officer help you make a criminal complaint report; these include reports where the parties are related by blood or marriage, were formerly married, have child(ren) in common, or are current or former intimate partners.

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Can I get criminal and civil legal information at the FJC?

Yes, you can get civil legal information regarding Family Court matters and immigration from partner organizations at the FJC. You can speak with an Assistant District Attorney regarding any criminal matter.

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Can I come back to the FJC for follow-up services?

Yes, you may return to the FJC for follow-up services or arrange to visit a service provider at their main office. You may also choose to enroll in one of the many longer-term programs offered through the FJC including English for Speakers of Other Languages (ESOL) classes, financial literacy, family literacy, and computer and workplace skills classes, among others.

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Who are the partner organizations at the FJC?

In total, six City agencies and over 30 community based organizations work on-site at these FJCs.
Learn more about FJC partners

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Referral Information

As a service provider, can I refer a client to the FJC?

Yes, your client may walk in to a FJC Monday through Friday from 9:00 am to 5:00 pm. No appointment is necessary.

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As a service provider, if I refer clients to the FJC, how can I follow up?

You should ask clients to give you their FJC advocate’s contact information after their visit. You may also give your business card to clients, so that FJC advocates can follow up with you. In order to respect confidentiality, the FJC administrative staff cannot discuss clients unless the clients have authorized them in writing to release their information to specific service providers.

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Other Information

Can I make a donation or volunteer at the FJC?

Yes. Donations from foundations, corporations, and individuals to support the FJCs and other critical programs of the Mayor’s Office to Combat Domestic Violence can be made through the Mayor’s Fund to Advance New York City.  You can also contribute your time as a volunteer at one of the City's FJCs.
Learn more about how to Donate/Volunteer 

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Can I tour the FJC?

Yes, tours can be arranged. To tour the Bronx FJC, please call (718) 508-1296. To tour the Brooklyn FJC, please call (718) 250-5113. To tour the Queens FJC, please call (718) 575-4545.

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