NYPD – The Way Forward with Crime, Tech and Training

The Way Forward

Today the NYPD is reinventing the way cops and community, public and private entities, all work as one team to fight crime even more effectively and, ultimately, to prevent crime from happening in the first place.

We are at a pivotal moment in New York’s history—we have the need, motivation, and opportunity to imagine a city where cops are not just policing in New York’s communities but with the residents in each of those communities whose involvement is the as yet untapped force we need to continue to drive down crime and make every neighborhood as safe as every other.
William J. Bratton

William J. Bratton

Police Commissioner, City of New York

The NYPD has a plan to activate a shared responsibility for a safe and fair New York. It’s a plan to continue the success against crime, to bridge the gap between police and minority communities, and to rebuild police morale.

The plan, developed in collaboration with citizens and officers, will require everyone’s commitment to succeed. It will evolve and change, and it will not happen overnight. But when it does succeed, we will have created—together—a city unlike any other city in the world—safe and fair. Everywhere for everyone.

Here’s how we can make it happen. Five strategic areas—the 5 Ts—form the foundation and the backbone of the plan

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    Tackling Crime

    A neighborhood-policing plan that assigns cops to steady sectors to work with residents at reducing crime, fear, and disorder.

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    As measured by:

    • Cops & community working as partners to make neighborhoods safe
    • Disciplinary reforms ensuring fair treatment of all our officers
    • Close cooperation with oversight agencies to build the public trust
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    Bringing front line officers—every year—current tactical and cutting-edge skills to keep them safe and make them even more effective.

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    A nation-leading revolution giving every officer real-time information now available only at police headquarters.

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    Terrorism Prevention

    A reset of relationships with federal, state, and local partners to strengthen the investigative and enforcement web that protects us all.

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    The NYPD Plan of Action and Neighborhood Policing Plan:

    A Realistic Framework for Connecting Police and Communities


Tackling crime, disorder, and fear with a new policing model

The new model is founded on two ideas.


Common Ground

Changing the way cops work with community. Finding common ground on local ground.


Eliminating Silos

Changing the way the NYPD works internally. Eliminating silos to achieve the common goal.

Common Ground

With neighborhood-based policing patrol officers have the time and latitude to do more than just answering calls for service.

The same two officers in the same sectors on the same tours. With 33% of their time uncommitted, they are expected to:

  • Meet and work with more community members
  • Identify recurring problems and issues
  • Find ways to prevent youths from becoming first time, or repeat, offenders

Neighborhood Coordination Officers (NCOs) coordinate the activities in each sector and are responsible for:

  • Crime, conditions, and complaints
  • Engaging the community in their sectors

NCOs receive special training:

  • Detective Bureau’s course for newly assigned investigators
  • Mediation, conflict resolution, public speaking, crime analysis, and connecting with social-service resources
  • Special operations functions including accident-prone locations, tow operations, cabarets and licensed premises, crime prevention, domestic violence, policing in the public housing developments, illegal van enforcement, nuisance abatement, pawn shops and second-hand dealers, street narcotics enforcement, and transit and subway policing

Eliminating Silos

A Unified Command model shifts the policing from a numbers- or activity-driven model of crime reduction to an outcomes-driven model for each of the eight patrol boroughs.

Unified Command:

  • Gives Borough Commanders ultimate geographic responsibility for policing their boroughs and the resources required to accomplish the Department’s mission
  • Allows borough conditions, rather than the structure of the department, to drive the deployment of personnel and the allocation of resources
  • Realigns the chain of command, placing Precinct Detective Squads, Homicide, Night Watch, Narcotics, Vice, Gang, and Housing personnel under the Borough Commander

Citywide units of the Detective Bureau and Organized Crime Control Bureau (OCCB) will report to the chiefs of Detectives and OCCB, respectively.

The Transit, Intelligence, and Counterterrorism Bureaus will not be realigned.

A pilot program is currently under way, testing the neighborhood-policing model in precincts in Manhattan North and Queens South. A pilot program to test the Unified Command model will be mounted in June in Patrol Borough Queens South.

Together, the implementation of these approaches will ensure that every neighborhood in each borough has been given the resources—officers, training, expertise, and time—to address the local conditions.

Read the report ›


Police should maintain a relationship with the public that gives reality to the historic tradition that the police are the public and the public are the police; the police being only members of the public who are paid to give full-time attention to duties which are incumbent on every citizen in the interests of community welfare and existence.
Sir Robert Peel

Sir Robert Peel

Founder of the Metropolitan Police, London
If we're serious about change, we understand it can only be achieved with the people we serve. And we understand change requires many elements. [This plan contains] a series of reforms that all work together, that synergize to change the dynamic between police and community.
Bill de Blasio

Bill de Blasio

Mayor, City of New York

New working partnerships between the NYPD and New York’s communities are being built to deploy the power of neighborhood residents to reduce further crime, fear, and disorder.

Neighborhood-based, consistent, and invested

  • Sector police officers, assigned the same sectors each day, will be working with community members more closely and more completely than ever before
  • Neighborhood working groups convened by the Neighborhood Coordination Officers will provide a forum for cooperative and integrated problem-solving efforts
  • The NYPD will be policing with New York’s communities and not just in them

Communicating with communities

The Department is communicating with the city’s many neighborhoods on an unprecedented scale, with more than 100 separate social media channels and vigorous online presence. The police commissioner himself has held over 400 meetings with New York community groups and citizens.

Humane and responsible

The NYPD is responding more humanely and responsibly to crime victims of every type including:

  • Providing support to homicide survivors and other people traumatized by crime
  • Protecting the children of arrested people
  • Helping victims secure aid and recompense for their losses
  • Arranging transportation for disabled victims

Policing the police

A newly created NYPD Risk Management Division is working with the court-appointed federal monitor and the NYPD Inspector General to implement a range of reforms designed to ensure respectful, compassionate, and constitutional policing and to reinforce the public trust.

Being fair to officers

To improve morale and ensure officers' safety, the NYPD has already been:

  • Reforming its internal affairs and discipline system
  • Expediting cases so that officers’ careers are not stalled by multiyear investigations
  • Empowering patrol officers with the time and latitude to invest in the neighborhoods and citizens they serve
  • Investing in training and technology to enhance performance and safety

According to Merriam-Webster, trust is the “belief that someone or something is reliable, good, honest, effective.”

For the NYPD, earning and increasing trust within poorer, minority communities and its own rank and file will be a process, until everyone shares responsibility for this plan to engender a safe and fair New York.

Everywhere. For everyone.

Read the report ›


The NYPD is going back to basics and breaking new ground with a comprehensive, department-wide training program that will be implemented over several years.

For police academy graduates, the Department is:

  • Establishing a full-scale field training program
  • Pairing probationary officers with veteran officers to help them master the complexities of their work
  • Teaming probationary officers with community volunteers to learn about the neighborhood where they are assigned

Veteran officers are receiving three days of intensive training in:

  • Managing street encounters
  • Mediating and defusing situations
  • Acting decisively to control situations that cannot be defused

The Police Academy's curriculum and teaching methods for recruits and veterans are:

  • Moving away from lecture-based learning
  • Moving toward interactive problem solving
  • Emphasizing hands-on, scenario-based training, putting officers in simulated situations to test their ability to handle real world situations

The new state-of-the-art Police Academy in College Point, Queens is equipped with mock environments, including streetscapes and a subway car, to support this kind of situational engagement.

Communication skills are critical to building trust with the public and gaining voluntary compliance from uncooperative people. Officers will be trained and tested on communication skills to:

  • Demonstrate empathy
  • Gain voluntary compliance
  • Build rapport and trust
  • De-escalate emotionally charged situations

A renewed commitment to annual and ongoing training will ensure officers are better prepared to successfully perform their responsibilities, making them more effective, while keeping them and the communities they serve safer.

Read the report ›


Technology and data are the most vital tools for policing in the 21st Century, and 2015 will be a year of technological transformation for the NYPD. The Department will:

Network cable

Rewire its network with fiber optic cable


Replace every desktop computer

Data center

Relocate its data center in a modern facility able to support the Department’s needs

To support cops as they perform their jobs, the Department is also:

  • Purchasing a smart phone for every police officer and a tablet for every patrol car with $160 million in funding from Mayor de Blasio and Manhattan District Attorney Cyrus Vance
  • Enabling the sharing of its data across a mobility platform
  • Making data available to every police officer in the field

For officers this will provide:

  • Universal search capabilities for the vast array of NYPD databases
  • Immediate notifications of 911 calls, often prior to radio dispatch, enabling swifter response
  • Access to histories of police actions at dispatched locations, giving them the clearest possible picture of what they are walking into and the people they are dealing with
  • Translation capabilities of both written and spoken statements, in an astonishingly diverse city where 200 languages are spoken

Detectives working breaking cases in the field will have access to the full range of investigative databases, making every detective a walking Real Time Crime Center.

Wanted posters and missing persons photos will be sent to every police officer immediately.

And alerts in any breaking terrorist situation, when shared instantly Department-wide will multiply, in effect, the NYPD’s 1,000 counterterror cops to 35,000.

Equipping NYPD officers with technology to access the NYPD’s vast source of data and information from anywhere on duty will radically change the way they work, enhancing performance and results citywide.

Read the report ›

Terrorism Prevention

Since the September 11 attacks, terrorism has changed. The Internet and other technologies have revolutionized the ways terrorists operate, strike, and recruit around the world. Counterterrorism and intelligence capabilities that swiftly gather, analyze, and translate information into action will require leading-edge technology and active community involvement.

NYPD maintains a cooperative network with many local, state, and federal partners to:


Coordinate resources


Share intelligence


Exchange analyses

By resetting these relationships, the Intelligence and Counterterrorism Bureaus are:

  • Facilitating a more diverse group of national and international relationships
  • Hosting professional development training with NYPD partners to
    • Share expertise
    • Test best practices
    • Evaluate lawful uses of technology
  • Working with the Community Affairs Bureau and the Deputy Commissioner for Collaborative Policing to engage with New York's many diverse communities to address concerns about surveillance and civil liberties

The Counterterrorism Bureau is developing a cadre of police officers and detectives in each patrol command who are trained to identify signs of possible terrorist activity within the neighborhoods they serve.

Intelligence Bureau personnel have drafted a policy guidebook to provide a consistent lexicon and a procedural manual for both the counterterrorism and crime components of the Intelligence Bureau mission which will be updated as best practices evolve.

Instead of drawing personnel from the patrol precincts each day and depleting local patrol squads, the NYPD’s Counterterrorism Critical Response Teams will now be staffed with dedicated personnel, trained and equipped to counter active shooter and other forms of terrorist attacks.

Just as terrorists rely on their networks to gather intelligence, recruit agents, and execute their nefarious plots, the NYPD is relying on the relationships it develops and fosters with other counterterrorism and intelligence organizations—and on the relationships its dedicated patrol officers form in local communities—to help ensure the safety of the people who live in, work in, and visit New York.

Read the report ›