New York City Housing Authority


Translate this Page Printer Friendly Format Sign-up for NYCHA Newsletter
FREQUENTLY ASKED QUESTIONS (FAQs)

  1. How long am I eligible for assistance? 
  2. What are voucher Payment Standards (VPS)? 
  3. How many bedrooms will be listed on my voucher? 
  4. How much will my rent be per month? 
  5. Can my children have their own separate bedrooms? 
  6. Can I continue to receive Public Assistance while participating in the Section 8 program? 
  7. How is my portion of the rent to the landlord calculated during the Annual Recertification process? 
  8. When will I receive my Annual Recertification package? 
  9. Who will assist me with completing my Annual Recertification Package? 
  10. What documents are required for Section 8 participants, including those receiving Public Assistance, during the Annual Recertification process? 
  11. How do I submit additional information in order to complete my Annual Recertification package? 
  12. Is the value of my food stamps “excluded” from the Annual Recertification calculation? 
  13. Do I have to report my child's Social Security Income (SSI) payments for my Annual Recertification? 
  14. Will NYCHA include my child’s part-time job as income when conducting the Annual Recertification? 
  15. Do I have to report all assets, including bank accounts in my child’s name for the Annual Recertification? 
  16. I received a letter requesting additional information. What information/documentation do I need to submit in order to complete my Annual Recertification? 
  17. Why do I need to complete a "Third Party Verification - Consent to Release Information form with my Annual Recertification package? 
  18. What happens if a Section 8 participant fails to submit income documentation for the Annual Recertification? 
  19. Can I continue to receive Senior Citizen Rent Increase Exceptions (SCRIE) when I am accepted onto the Section 8 program? 
  20. When will my voucher expire? 
  21. How do I request an extension of my Section 8 voucher? 
  22. Do I need an appointment to return my rental briefing packet? 
  23. May I bring a family member with me to the briefing? 
  24. What if I need a translator for the briefing? 
  25. May I start searching for a unit before I receive my voucher? 
  26. Should I give my Section 8 voucher to my landlord? 
  27. What happens if I cannot make my scheduled briefing appointment? 
  28. What happens if my income changes before I rent a unit? 
  29. Where do I go to pick up my Section 8 voucher? 
  30. Does NYCHA have a listing of available Section 8 Unit(s) for tenants to review? 
  31. How can I transfer to another Section 8 unit? 
  32. How long does it take for NYCHA to transfer a tenant? 
  33. How can I request an Emergency Transfer? 
  34. What documentation do I need to supply in order to qualify for one of the emergency priorities? 
  35. What are the Victims of Domestic Violence (VDV) documentation requirements? 
  36. What is acceptable proof of identity to get a new VDV/IW PIN? 
  37. Who pays the utilities? 
  38. Do I have to renew my lease with my landlord? 
  39. What do I do if my landlord does not want to renew my lease? 
  40. What do I do if the landlord wants me to start paying for the utilities? 
  41. Why was I terminated from the Section 8 Program? 
  42. Can I receive Section 8 subsidy even though I own my co-op apartment? 
  43. Can I rent a unit that is larger than my voucher bedroom size? 
  44. Can I rent my current unit with my Section 8 voucher? 
  45. How do I add or remove a family member? 
  46. How do I add my newborn as a new tenant onto the voucher? 
  47. Can a foster child reside in my Section 8 unit as a new tenant? 
  48. Does NYCHA allow pets in Section 8 units? 
  49. Does Section 8 allow participants to own rental property? 
  50. Will NYCHA allow me to rent a unit from a relative? 
  51. Can I rent a larger unit if the landlord is willing to charge a lower rent? 
  52. Can a landlord refuse to rent to me because I have a Section 8 voucher? 
  53. Will NYCHA pay for my utilities? 
  54. How often are units inspected? 
  55. What will happen if I miss my appointment for my unit inspection? 
  56. Can a landlord sue or evict me if NYCHA has suspended the subsidy for failure to repair an HQS violation(s)? 
  57. Who is responsible for repairs in my unit? 
  58. Will my landlord get paid if my unit fails for an HQS inspection? 
  59. Will my landlord receive "back monies” or "retro payment" for my unit once the failed HQS deficiencies have been repaired? 
  60. How does NYCHA verify that the repairs from an HQS inspection have been completed? 
  61. How much time is given to a landlord to correct HQS violations? 
  62. How do I schedule a special inspection? 
  63. When does a Landlord provide me heat and at what temperature? 
  64. Who is responsible for changing the batteries in the Carbon Monoxide and Smoke Detectors? 
  65. What are the requirements for window guards? 
  66. Are rent increases allowed? 
  67. Can I rent a unit outside of New York City with my Section 8 voucher? 
  68. How can I start the portability transfer process? 
  69. Will NYCHA defend me in instances of building or house violations by other city agencies? 
  70. Does NYCHA assist landlords with the eviction of Section 8 tenants? 


  1. How long am I eligible for assistance?

     

    You will continue receiving Section 8 assistance as long as you continue to be found eligible during the Annual Recertification Review period, your unit passes Housing Quality Standards (HQS) inspection, and you do not violate any of the family obligations in the program or with the lease.

    Back to the Top 

  2. What are voucher Payment Standards (VPS)?

    The Voucher Payment Standard is the maximum allowable housing assistance payment that NYCHA can pay on your behalf to the landlord.

    Back to the Top 

  3. How many bedrooms will be listed on my voucher?

     

    The number of bedrooms on your voucher will be determined based on the total number of authorized household members approved by NYCHA.

    Back to the Top 

  4. How much will my rent be per month?

     

    Your rent is based on your the total adjusted gross income for your household. You will typically pay 30% of your monthly adjusted income toward rent and utilities. However, if the gross rent (rent and utilities) is more than the Payment Standard, you may have to pay a greater amount of your income towards rent and utilities.

    Back to the Top 

  5. Can my children have their own separate bedrooms?

     

    NYCHA is required to provide you with at least one bedroom or living/sleeping room for two people to share. If you have children of the opposite sex, depending on their age, they may not be required to occupy the same bedroom or living/sleeping room. 

    Back to the Top 

  6. Can I continue to receive Public Assistance while participating in the Section 8 program?

     

    You may continue to receive Public Assistance while participating in the Section 8 program.  However, NYCHA will use your reported Public Assistance income to determine your Section 8 rent share.

    Back to the Top 

  7. How is my portion of the rent to the landlord calculated during the Annual Recertification process?

     

    Generally, your portion of the rent to the landlord will be 30% of your total household adjusted gross income minus any applicable utility allowances.

    Back to the Top 

  8. When will I receive my Annual Recertification package?

     

    You will receive your Annual Recertification package approximately 6 months from your next recertification date.  As a reminder, all Section 8 tenants must recertify their annual income and family composition on time in order to remain eligible to receive Section 8 assistance.

    Back to the Top 

  9. Who will assist me with completing my Annual Recertification Package?

     

    If you have questions or need a reasonable accommodation to assist you in completing your Annual Recertification package, you can schedule an appointment with NYCHA staff at one of the walk-in centers. Please contact the Customer Contact Center, Monday - Friday, between the hours of 8am - 5pm, at 718-707-7771.

    Back to the Top 

  10. What documents are required for Section 8 participants, including those receiving Public Assistance, during the Annual Recertification process?

     

    Section 8 participants, including those participants receiving public assistance, are required to complete and sign the Affidavit of Income for Recertification. NYCHA can confirm proof of wage income, Social Security income (SS), Supplemental Security Income (SSI) and Unemployment income electronically using HUD's Enterprise Income Verification (EIV) System. Participants must provide proof of total household income for all other sources of income. In most cases, NYCHA can confirm public assistance benefits for participants electronically with the Human Resources Administration (HRA). In cases where NYCHA is not able to verify your wage income, you may be asked for documentation.

    Back to the Top 

  11. How do I submit additional information in order to complete my Annual Recertification package?

     

    You may mail additional information along with the Additional Information letter you received from NYCHA to P.O. Box 19197 Long Island City, NY 11101. This address is also listed at the top of the Additional Information letter. You may also submit your paperwork in person at one of NYCHA's walk-in centers.

    Back to the Top 

  12. Is the value of my food stamps “excluded” from the Annual Recertification calculation?

     

    Your food stamp benefits are not used to calculate your annual income. However, you must provide proof of the food stamp benefits for either you or any other household members that receives the benefit.

    Back to the Top 

  13. Do I have to report my child's Social Security Income (SSI) payments for my Annual Recertification?

     

    You are required to report all income for minors -- this includes SSI.  You are required to report SSI income for all household members.  NYCHA includes all SSI income for rent calculation purposes.

    Back to the Top 

  14. Will NYCHA include my child’s part-time job as income when conducting the Annual Recertification?

     

    If your child is 18 years of age or younger, their part time employment income must be reported, but will not be included in your rent calculation.  If your child is over the age of 18, part time employment income is included when conducting the Annual Recertification.  If your child is over the age of 18 and is a full time student, only $480 of the income will be included when conducting the Annual Recertification.

    Back to the Top 

  15. Do I have to report all assets, including bank accounts in my child’s name for the Annual Recertification?

     

    You are required to report all household assets, including any bank accounts in your child’s name.  NYCHA will use the interest earned from the assets when determining your share of the rent.

    Back to the Top 

  16. I received a letter requesting additional information.  What information/documentation do I need to submit in order to complete my Annual Recertification?

     

    The specific documents that are requested are listed on the Additional Information letter (NYCHA form 059.209). Please call the Customer Contact Center, Monday - Friday, between the hours of 8am - 5pm, at 718-707-7771 so that a representative can walk you through exactly what information is needed to complete your Annual Recertification package.  Please be ready to provide the agent with your voucher number.

     

    When you are ready to submit the additional information, you need to mail the additional information along with the Additional Information letter you received from NYCHA to P.O. Box 19197 Long Island City, NY 11101. This address is listed at the top of the Additional Information letter.

     

    You may also submit your additional information along with the Additional Information letter in person at one of NYCHA's walk-in centers. It is important to submit your additional information along with the Additional Information letter that you received for quicker completion of your Annual Recertification.

    Back to the Top 

  17. Why do I need to complete a "Third Party Verification - Consent to Release Information form with my Annual Recertification package?

     

    In order to receive Section 8 assistance, program rules require all household members 18 years of age and over to sign the "Third Party Verification - Consent to Release"  (NYCHA form 059.293) in order to obtain the family's consent to collect the information required to determine program eligibility and continued assistance. This form must be signed at admission and every year during the Annual Recertification process.

    Back to the Top 

  18. What happens if a Section 8 participant fails to submit income documentation for the Annual Recertification?

     

    If a Section 8 participant does not provide the necessary documentation for recertification by the established deadline; rental payments on behalf of the participant might be terminated. However, please keep in mind that Section 8 participants are given every opportunity to provide the required income documentation to avoid termination of subsidy. Income affidavits are mailed to participants six months in advance of their Annual Recertification date to ensure timely submission of income documentation.

     

    If NYCHA does not receive requested documents in a timely manner, termination notices will be sent to participants warning them of the possible termination. Section 8 participants have the right to a fair hearing to contest termination action. All hearing requests can be made by checking the appropriate hearing boxes on the termination notices. Requests can also be made in writing to the Correspondence Unit. During the hearing process, housing payments will continue until the hearing officer makes a determination in writing.

    Back to the Top 

  19. Can I continue to receive Senior Citizen Rent Increase Exceptions (SCRIE) when I am accepted onto the Section 8 program?

     

    Your SCRIE subsidy must terminate when you become a Section 8 tenant.  A family may not receive the benefit of tenant-based rental assistance while receiving the benefit of another form of rental subsidy. 

    Back to the Top 

  20. When will my voucher expire?

     

    The initial term of the voucher is stated on the voucher and you can find the expiration date in box #3. Typically, vouchers are active for 120 calendar days from the date the voucher was issued.

    Back to the Top 

  21. How do I request an extension of my Section 8 voucher?

     

    NYCHA may grant you one or more extensions of the initial voucher term.  NYCHA may also extend the initial voucher for an additional 60 calendar days (180 calendar days in total) for a family member who requires a reasonable accommodation to make the program more accessible.  You will need to complete a “Reasonable Accommodation Form” (NYCHA form 059.109) along with any supporting documents.  Please contact the Customer Contact Center, Monday - Friday, between the hours of 8am - 5pm, at 718-707-7771 to request a form to be mailed to you.

    Back to the Top 

  22. Do I need an appointment to return my rental briefing packet?

     

    Yes. You need to make an appointment to return your completed briefing packet to NYCHA. Please contact the Customer Contact Center, Monday - Friday, between the hours of 8am - 5pm, at 718-707-0771 to schedule an appointment to return your rental briefing packet.

    Back to the Top 

  23. May I bring a family member with me to the briefing?

     

    As a result of limited seating capacity in our briefing rooms, only the head of the household and/or the co-head of the household will be permitted to attend the briefing. 

    Back to the Top 

  24. What if I need a translator for the briefing?

     

    If you need a translator, you must notify NYCHA at least one week in advance of your briefing date.  Please contact the Customer Contact Center, Monday - Friday, between the hours of 8am - 5pm, at 718-707-7771 to schedule for a translator to be at your briefing.

    Back to the Top 

  25. May I start searching for a unit before I receive my voucher?

     

    NYCHA cannot authorize you to search for a unit before your Section 8 voucher is issued.

    Back to the Top 

  26. Should I give my Section 8 voucher to my landlord?

     

    No. You are only required to show your voucher to the landlord as proof that you are an authorized Section 8 program participant.

    Back to the Top 

  27. What happens if I cannot make my scheduled briefing appointment?

     

    It is important that you make an attempt to cancel your appointment in advance if you know that you will be unable to attend your briefing appointment. Failure to attend the briefing could result in your denial onto the Section 8 program. For certain situations (i.e. elderly, ill, hospitalized, etc.), NYCHA will accept a letter from the Section 8 tenant authorizing a person who is referred to in the letter by name to attend the briefing and sign the voucher on your behalf.

     

    Please contact the Customer Contact Center, Monday -Friday, between the hours of 8am - 5pm, at 718-707-7771 if you need to reschedule your briefing appointment.

    Back to the Top 

  28. What happens if my income changes before I rent a unit?

     

    You must report a change in income to NYCHA within 30 days of the change. If your income decreases, NYCHA will make a determination about your income and reduce your rent share based on the information you provided. It is important that you submit supporting documentation to NYCHA so that your new rent share is correct based on your new income.

    Back to the Top 

  29. Where do I go to pick up my Section 8 voucher?

     

    The briefing will be held at one of NYCHA's walk-in centers listed below. Please refer to the "Transfer Briefing Call-In Letter" (NYCHA form 059.220) form that was mailed to you, which indicates where and when you can pick up your voucher.

     

    Brooklyn/Staten Island Customer Contact Center

    787 Atlantic Avenue, 2nd Floor

    Brooklyn, NY 11238

     

    Bronx /Manhattan Customer Contact Center

    478 East Fordham Road, 2nd Floor

    Bronx, NY 10458

     

     

    Queens Customer Contact Center

    90-27 Sutphin Boulevard, 4th Floor

    Jamaica, NY 11435

    Back to the Top 

  30. Does NYCHA have a listing of available Section 8 Unit(s) for tenants to review?

     

    A list of available Section 8 units by Borough is available on this website. Click on "Section 8 Assistance” tab, click on “Information for Tenants”." Next, click on the "List of Available Section 8 Apartments" under the Transfer heading. This list is also provided in the rental briefing packet.

    Back to the Top 

  31. How can I transfer to another Section 8 unit?

     

    You may request a transfer after your initial lease term with your landlord expires. You may request a transfer in writing after your initial lease expires by submitting the "Voucher Holder's Request for Transfer" (NYCHA form 059.004) along with the “Tenant Transfer Fact Sheet” (NYCHA form 059.648), which provides details on the supporting documentation you may be required to submit based on your reason for the transfer request. You are not allowed to move until your request has been approved by NYCHA. Please be advised, if you are adding someone to your household, you should do so before you request a transfer. Please contact the Customer Contact Center, Monday - Friday, between the hours of 8am and 5pm, at 718-707-7771 to request these forms to be mailed to you.

    Back to the Top 

  32. How long does it take for NYCHA to transfer a tenant?

     

    For an emergency transfer it can take up 21 business days from the date NYCHA receives all required documentation from you. For a non-emergency transfer it could take several weeks from the date NYCHA receives all the required documentation from you.

    Back to the Top 

  33. How can I request an Emergency Transfer?

     

    You may request a transfer by submitting the "Voucher Holder's Request for Transfer" (NYCHA form 059.004) along with the “Tenant Transfer Fact Sheet” (NYCHA form 059.648), which provides details on the supporting documentation you may be required to submit based on your reason for the transfer request.  Please contact the Customer Contact Center Monday - Friday 8am and 5pm, at 718-707-7771 if you need to request an emergency transfer.

    Back to the Top 

  34. What documentation do I need to supply in order to qualify for one of the emergency priorities?

     

    You can find all of the documentation requirements for emergency transfers on this website. Click on the “Section 8 Assistance” tab, and then click on the "Information for Tenants" link under the Transfers section to find NYCHA's "Emergency Transfer Policies.” 

    Back to the Top 

  35. What are the Victims of Domestic Violence (VDV) documentation requirements?

     

    Click on the “Section 8 Assistance” tab, and then click on the "Information for Tenants" link under the Transfers section to find NYCHA's "Emergency Transfer Policies.” 

    Back to the Top 

  36. What is acceptable proof of identity to get a new VDV/IW PIN?

     

    An acceptable proof of identity to get a new VDV/IW PIN is: A government issued-picture ID, such as a valid driver's license, passport, or state issued I.D. 

    Back to the Top 

  37. Who pays the utilities?

     

    The landlord and the tenant must decide and agree upon who will be responsible for the utilities per the lease agreement. The lease agreement and Housing Assistance Payment Contract (HAP) must indicate who will be responsible for paying for what utilities.

    Back to the Top 

  38. Do I have to renew my lease with my landlord?

     

    You do not have to renew your lease with your landlord. If you are interested in transferring, you can only transfer once in a year. If you haven’t moved in a year but are currently in a lease, you must refer to the terms of your lease. Breaking your lease could result in the Landlord bringing a court action against you.

    Back to the Top 

  39. What do I do if my landlord does not want to renew my lease?

     

    If you are living in a unit owned by a private landlord, the landlord has the right not to renew the lease. In such cases, you have the right to transfer to another unit with your continued assistance.

     

    If you are living in a rent stabilized unit, your landlord is required by law to provide you with the option to renew your lease. Please contact the Customer Contact Center Monday - Friday, between the hours of 8am and 5pm, at 718-707-7771 to request a transfer form be mailed to you.

    Back to the Top 

  40. What do I do if the landlord wants me to start paying for the utilities?

     

    If your landlord wants you to start paying for the utilities, you and your landlord must come to an agreement. NYCHA has to ensure all parties are in agreement, perform a rent reasonableness test and also provide the landlord with a new HAP contract prior to the new terms taking effect. If you are not in agreement to the requested terms, NYCHA will not change the terms of the HAP contract and you may elect to transfer.

    Back to the Top 

  41. Why was I terminated from the Section 8 Program?

     

    There could be several reasons why you were terminated from the program.  The most common reasons are: failure to complete the Annual Recertification; not allowing HQS Inspectors access for a unit inspection; and/or committing any serious or repeated violation of the lease.

    Back to the Top 

  42. Can I receive Section 8 subsidy even though I own my co-op apartment?

     

    You may receive Section 8 subsidy in your co-op. NYCHA will not pay for any outstanding loans or mortgages that are owed to your co-op board. The contract rent for your co-op will be equal to the maintenance fee charged by the building’s co-op board.

    Back to the Top 

  43. Can I rent a unit that is larger than my voucher bedroom size?

     

    You may rent a unit that is larger than your voucher bedroom size. However, the portion of rent paid to the owner cannot exceed 40% of your total household income.

    Back to the Top 

  44. Can I rent my current unit with my Section 8 voucher?

     

    You may rent your current unit with a Section 8 voucher. However, your landlord must complete and sign the required documents in your rental packet. Your apartment must also pass a Housing Quality Standards (HQS) inspection before you and your unit can be placed onto the Section 8 program.

    Back to the Top 

  45. How do I add or remove a family member?

     

    If you need to add a child (birth, adoption, or court-awarded custody) you must submit a copy of the birth certificate and social security card. To add other family members you must request approval from NYCHA prior to that person being able to move into your unit. You will need to submit the”Permanent or Conditional Permission Request for a Family Member/Additional Person to Live with a Section 8 Family” (NYCHA form 059.420) along with supporting documentation for NYCHA to review and determine if this person can be added to your household. If you would like to remove a family member, you must provide a written notice to NYCHA requesting removal of the household member with your annual recertification package. If your annual recertification has been completed, you must provide a written notice with the “Voucher Holder’s Request for Interim Change” (NYCHA Form 059.645).

     

    Back to the Top 

  46. How do I add my newborn as a new tenant onto the voucher?

     

    To add your newborn, you must inform NYCHA immediately of the birth of your child. You are required to submit a copy of your newborn's birth certificate and social security number within 30 days of the child's birth. You will also need to submit a request form. Please contact the Customer Contact Center, Monday - Friday, between the hours of 8am and 5pm, at 718-707-7771 to request a form to be mailed to you.

    Back to the Top 

  47. Can a foster child reside in my Section 8 unit as a new tenant?

     

    A foster child may reside in your Section 8 unit. However, you must first request permission from NYCHA by filling out the "Permanent or Conditional Permission Request for a Family Member/ Additional Person to Live with a Section 8 Family" (NYCHA form 059.420). Please contact the Customer Contact Center, Monday - Friday, between the hours of 8am and 5pm, at 718-707-7771 to request a form be mailed to you.

    Back to the Top 

  48. Does NYCHA allow pets in Section 8 units?

     

    NYCHA does not make determinations on whether pets are allowed in the unit. Pets are permitted at the discretion of your landlord, which is usually stated in the lease agreement.

    Back to the Top 

  49. Does Section 8 allow participants to own rental property?

     

    You are allowed to own rental properties for investment purposes only. However, the rental property cannot be your family's primary residence (except for Section 8 co-op owners). The value of your property will be added as an asset as a part of your Annual Recertification.

    Back to the Top 

  50. Will NYCHA allow me to rent a unit from a relative?

     

    You are not allowed to rent a unit from a relative unless renting from that relative would provide a reasonable accommodation for you and/or a family member who is a person with a disability. Relatives include a parent, child, grandparent, grandchild, sister, or brother of any member of your family. NYCHA will need to review and provide approval in such cases.

    Back to the Top 

  51. Can I rent a larger unit if the landlord is willing to charge a lower rent?

     

    You may rent a larger unit if the landlord is willing to lower the rent, and as long as your share of the rent is not more than 40% of your adjusted gross income at the time of initially leasing of your unit.

    Back to the Top 

  52. Can a landlord refuse to rent to me because I have a Section 8 voucher?

     

    A landlord cannot refuse to rent to you if you have a Section 8 voucher. If you believe that you are a victim of any type of housing discrimination, you may contact the U.S. Department of Housing and Urban Development (HUD) to register a complaint at (800) 955-2232 or register a complaint online on HUD's website at www.hud.gov.

    Back to the Top 

  53. Will NYCHA pay for my utilities?

     

    NYCHA will pay the actual utility allowance in the form of a "utility reimbursement" that will be subtracted from your tenant share of rent. In some cases, the rent share minus utilities could results in a negative tenant rent share, in which NYCHA will send that utility reimbursement directly to you.

    Back to the Top 

  54. How often are units inspected?

     

    NYCHA must conduct a Housing Quality Standards (HQS) inspection prior to a Section 8 tenant moving into a unit.  Units are also inspected at least annually during occupancy.   NYCHA can also conduct a Quality Control inspection at any time to ensure HQS compliance.  

    Back to the Top 

  55. What will happen if I miss my appointment for my unit inspection?

     

    If you missed your scheduled inspection appointment, it will automatically be rescheduled, and you will receive a notification in the mail. If you need to reschedule prior to your scheduled inspection, please contact the Customer Contact Center, Monday - Friday, between the hours of 8am and 5pm, at 718-707-7771 to reschedule your appointment.

    Back to the Top 

  56. Can a landlord sue or evict me if NYCHA has suspended the subsidy for failure to repair an HQS violation(s)?

     

    The landlord cannot sue a Section 8 family if NYCHA does not pay its portion of the rent to the landlord. The family is not responsible for NYCHA's Housing Assistance Payment (HAP) or portion of the rent to the landlord. However, you must continue to pay your portion of the rent to the landlord.

    Back to the Top 

  57. Who is responsible for repairs in my unit?

     

    It is your landlord's responsibility to make repairs in your unit to ensure the unit remains in compliance with HUDs Housing Quality Standards (HQS). NYCHA is not responsible for making repairs and/or paying for any necessary repairs to the unit for Section 8 tenants. If NYCHA has determined through our own inspection, that repairs are necessary because you or a family member caused damage to the unit, your family will be responsible for paying and making those necessary repairs.

    Back to the Top 

  58. Will my landlord get paid if my unit fails for an HQS inspection?

     

    Your landlord will be paid only if repairs to the unit are made within the specified time period. The landlord will not be paid until the HQS violations are corrected and the unit passes reinspection or NYCHA receives and approves the NE-2 "Certification of Completed Repairs" (NYCHA form 059.307) signed by both the landlord and tenant.

     

    If your landlord fails to make the repairs in a timely fashion, NYCHA may suspend the unit, suspend the Housing Assistance Payment (HAP) to the landlord, or terminate the HAP contract.

    Back to the Top 

  59. Will my landlord receive "back monies” or "retro payment" for my unit once the failed HQS deficiencies have been repaired?

     

    Your landlord may be entitled to "back monies" or retro payment depending on when the landlord reported the repairs were completed or when the NE-2 or "Certification of Completed Repairs" (NYCHA form 059.307) was submitted and approved by NYCHA. Depending on the violation, NYCHA may have to schedule a reinspection to determine if the repairs have been made to your unit.

    Back to the Top 

  60. How does NYCHA verify that the repairs from an HQS inspection have been completed?

     

    NYCHA verifies repairs from an HQS Inspection have been completed by the following methods: (1) A passed HQS reinspection or (2) The submission of the NE-2 "Certification of Completed Repairs" (NYCHA form 059.307) signed by both the landlord and tenant or (3) The submission of the NE-1PS “Notification of Completed Building Repairs” (NYCHA form 059.348). If you need to submit a certification, please submit the completed NE-2 or NE-1PS to P.O. Box 19197 Long Island City, NY 11101 or fax the form to (718) 824-0546.

    Back to the Top 

  61. How much time is given to a landlord to correct HQS violations?

     

    The time given to correct HQS violations depends on the nature of the violation. Your landlord must correct life-threatening violations within 24 hours. Life threatening violations include: (1) fire of any nature; (2) gas leak; (3) dangerous structural hazards; and (4) wires, sparking or smoking.

     

    For all other violations, the landlord must correct the issue within 30 calendar days (or within any NYCHA-approved extension timeframe). The only exceptions are window guard violations, which must be corrected within 21 calendar days.

    Back to the Top 

  62. How do I schedule a special inspection?

     

    Please contact the Customer Contact Center, Monday - Friday, between the hours of 8am and 5pm at 718-707-7771 to schedule a special inspection. You may also create a Complaint service request through the Tenant Portal 24 hours a day, 7 days a week. To request a special inspection for your unit or the public space through the Tenant Portal you must be the head of the household, have a valid email address, and Social Security number. Please logon to www.nyc.gov/html/nycha/html/home/home.shtml. Click on the Section 8 Assistance Tab. Click on the Information for Tenants tab. Click on the Tenant Self-Service Portal for Section 8 Voucher Holders hyperlink, and begin the registration process. Please be advised that the Complaint SR can only be used to submit Special Inspection requests and cannot be used for any other type of Section 8 issue.

    Back to the Top 

  63. When does a Landlord provide me heat and at what temperature?

     

    Landlords must provide heat during October 1st and May 31st (Heat Season) under the following conditions: (1) If the outdoor temperature falls below 55 degrees Fahrenheit between 6am and 10pm the minimum temperature in the unit should be set at 68 degrees Fahrenheit; (2) If the outdoor temperature falls below 40 degrees Fahrenheit between 10pm and 6am the minimum temperature in the unit should be 55 degrees Fahrenheit.

    Back to the Top 

  64. Who is responsible for changing the batteries in the Carbon Monoxide and Smoke Detectors?

     

    The tenant is responsible for periodically changing the batteries in both the Smoke and Carbon Monoxide detectors throughout the unit after the initial inspection.

    Back to the Top 

  65. What are the requirements for window guards?

     

    Landlords are required to install and maintain window guards in the public spaces and units with three (3) or more units (including units on the first floor), where a child age ten (10) years of age or younger resides. This also applies to private houses with 1 - 2 units.

    Back to the Top 

  66. Are rent increases allowed?

     

    During the initial term of the lease, the landlord may not raise the rent. However, after the initial term of the lease, the landlord may request an increase in the rent. The landlord must notify NYCHA in writing of the increase at least 60 days before the changes are to be effective.  NYCHA must review the request, and if accepted will approve the rent increase.

    Back to the Top 

  67. Can I rent a unit outside of New York City with my Section 8 voucher?

     

    You may rent a unit outside of New York City through a process called "Portability." You may request to "port" your Section 8 voucher to any other Public Housing Authority in the United States or its territories (e.g.: Puerto Rico, U.S. Virgin Islands) that administers a Section 8 Housing Choice Voucher program.

     

    Back to the Top 

  68. How can I start the portability transfer process?

     

    In order to start the portability transfer process, you must first request a transfer in writing by submitting the "Voucher Holder's Request for Transfer" (NYCHA form 059.004) and indicating that you would like to port outside of New York City. However, if you are currently in a lease, you must refer to the terms of your lease. Breaking your lease could result in the Landlord bringing a court action against you.

    Back to the Top

  69. Will NYCHA defend me in instances of building or house violations by other city agencies?

     

    It is the resident’s responsibility to report the violation to the Landlord, calling 311, and/or requesting a special inspection from NYCHA by contacting the Customer Contact Center. NYCHA cannot fine a landlord that has active violations from other NYC agencies. The NYC Department of Housing Preservation and Development, the New York City Department of Buildings, the Fire Department of New York, or the New York State Courts are the only administrative bodies that can fine a landlord. Please contact the Customer Contact Center, Monday - Friday, between the hours of 8am and 5pm at 718-707-7771 to schedule a special inspection.

    Back to the Top 

  70. Does NYCHA assist landlords with the eviction of Section 8 tenants?

     

    Landlords can evict Section 8 tenants. However, they must first notify the Section 8 Eviction Review Unit at (212) 306-8500. The Section 8 Eviction Review Unit will then determine if the landlord has a valid reason (e.g. non-payment of the tenant’s rent portion) to proceed with eviction proceedings.